Roles and Responsibilities: Accelerate leader pipeline through fast track development for high potential talents and drive the effectiveness of leaders’ recruitment activity Conduct and Support the end to end implementation of agency recruitment activities through a collaborative partnership with Agency Field Team and Agency Leaders to drive agency expansion and growth Manage, supervise and lead the subordinate team to perform all insurance/finance KPIs which include/cover sales/recruitment/management activities, quality controls and services provided to customers Analyze/identify target markets and how they relate to unique/appropriate products Implement company sales/training/MKT program Develop various sources of agent hiring & build a team of agent & agent pipe line. Performing tasks that may be assigned by the supervisor from time to time
Roles and Responsibilities: Identify training needs in coordination with agency leaders and the field force. Design and propose training programs aligned with business priorities and field readiness. Ensure high-quality delivery of all training initiatives. Oversee the development and maintenance of all training decks and materials. Actively collaborate with Product, Compliance, Sales, and other teams to ensure all information is up to date and accurate. Ensure timely review and approval of training materials. Lead and manage the training team, ensuring clear roles and responsibilities. Assign work based on program needs and trainer strengths. Monitor team performance and coach for continuous improvement. Ensure smooth execution of all training sessions, including scheduling, trainer preparation, and coordination with stakeholders. Maintain quality standards across all programs and sessions. Automate training reports where possible to improve efficiency. Deliver reports that go beyond attendance, incorporating insights and analysis on training impact, participation trends, and field readiness. Provide regular updates to the Head of Training with recommendations for improvements. Ensure proper documentation of training data, session records, and feedback. Maintain organized and clean data systems for efficient reporting and analysis.
Position Objective: The incumbent serves as the liaison and the reference point between the Business/ technical analyst and the IT vendors/developer/programmer in making sure the Business Requirements are clearly understood and translated to the functional requirements by leveraging on the resources and skill-set within and across the work-streams. Drive the stakeholders for completion of documentation relating to business requirement capturing and system designing specifications with required verifications and sign-off. (URSs and SFSs) Evaluate best suitable solutions for AIA with business justifications and recommendations for management approval. Manage solution providers through the RFP, Procurement and sourcing, legal and technology risks related documentation and timely payments to ensure successful closure of the projects (solution delivery and implementation) Manage the UAT process and solution implementations with timely go-live Work with Business Users to ensure preparation and validations of UAT plans including the Test Scripts as per the signed off URSs/ SFSs. Ensure carrying out people development and motivation activities sufficiently to ensure availability of right competencies for solution delivery as expected by the senior management. Perform other responsibilities and duties periodically assigned by the reporting authority in order to achieve the overall functional objectives of the division. Roles and Responsibilities: • In addition to the above, liaise with the business users and the functional management to enhance the IT Application Systems architecture and overall alignment to the business needs. • Provide required support to the reporting management when attending on the IT risks and audit compliance related activities. • Provide application support for overall system testing process as necessary. • Ensure availability of technical documentation required for maintenance of the IT Application Systems, including system architecture and process flow diagrams, data communication and integration methodologies, database structures and design related details etc. • Ensure applications are developed and transferred to production environments in compliance to the AIA standards. • Provide technical support in troubleshooting the application related issues. • Provide necessary technical support in BAU as well as special tasks relating to BCP / DR activities. • To analyze business issues and recommends best practices and technical expertise and solves straight forward problems by applying innovative solutions. • To review Business Scenario and test scripting in ensuring they are in line with the business requirements. To conduct the review sessions with the users to ensure acceptance and signed off by users. • To lead a group of business analyst/business analyst in Business Requirement scoping and User Acceptance Testing (UAT) planning and execution, ensure business process training to testers for comprehensive system testing. • To identify potential risks and to suggest mitigation action. • To proactively escalate potential concerns or issues for management attention and decision. • To allocate appropriate resources to undertake the day to day activities and to ensure the agreed timeline for every activity are met. • To identify training needs for the team member. • To mentor and to provide guidance to the team member to ensure the needs are addressed. • To ensure personal development for self-improvement and build positive working relationships within the team. • Project manage the business and IT system enhancement/ new product launch and new initiatives to ensure quality delivery and launch within timeline. • Prepare overall status and activity metrics that documents and tracks delivery of IT services, planned and unplanned system outages, and other key IT performance metrics. • Maintains overall security of the data privacy and network to ensure proper compliance in place. • Ensures high availability of critical business systems/applications. • Manage staff members in their daily activities as well as supporting any other /IT/Group projects. • Develop and manage relationships with vendors in support of staff augmentation and systems support. • Manage overall capacity utilization of server/hardware environment ensuring it is optimized to meet business requirements. • Timely update of enterprise standards and technology architecture and the IT operations governance process. • Participate actively with suggestion and to execute the action plan as deemed appropriate in all aspects of tasks as required to ensure timeline is met without any delays. • Support the Head of Application / CTOO in all aspects of discipline and as when required. • To work closely with the relevant parties including the Group Tech Office and or Group Tech Risk to carry out the disaster recovery (DR) and business continuity methodology (BCM) as per the agreed timeline. • To monitor the completion and closure of all the relevant Technology Incident Management (Tim) within agreed timeline. • To raise and escalate all incidences and issues timely for resolution. • Monitor and review policies and procedures such as user log-on and authentication rules, security breach escalation procedures, security assessment procedures and use of firewalls and encryption routines. • To lead day-to-day operations of end-user support in line with agreed Service Levels and ensure appropriate cover for out of hours support within internal team or external vendors. • To ensure there is adequate cover to support end-user support on a daily basis and that any incidents are requests are responded and resolved within agreed SLAs. • To ensure end-user support have the correct controls in place to protect from all significant external and internal threads. • To investigate and resolve technical challenges within IT team and support the senior management level in operation decision making. Authorise or reject actions as required to maintain a cohesive IT services provided to AIA Myanmar.
Job Description Summary Agency Operational Excellence manager is responsible for leading the strategic design, implementation and governance of key operational initiatives that support growth, efficiency, and experience of agency force. This role plays a critical part in ensuring that agency operations run smoothly and are aligned with company standards, incentive structures, and transformation goals. Roles and Responsibilities: Design, update, and enforce the Agency Operations Handbook, ensuring alignment with current policies, compliance requirements, and field practices. Develop and maintain SOPs to ensure operational consistency across all agency channels. Monitor effectiveness and compliance of SOPs through periodic audits and feedback mechanisms. Act as project lead or local champion for regional and group-level initiatives, driving implementation and integration across agency operations. Strategically plan and execute agency recognition events, conferences, and incentive trips, ensuring alignment with business goals, engagement metrics, and performance criteria. Manage budgets, logistics, vendor coordination, and cross-functional collaboration to ensure smooth execution. Identify gaps in processes, systems, and communications, and propose solutions to streamline workflows and improve agent satisfaction. Develop and drive continuous improvement strategies for operational excellence across the agency force. Manage multiple stakeholders across departments (Distribution, Compliance, Finance, HR, etc.)
Taking technical ownership of AIA Myanmar’s Business Intelligence Platform including development and support of the BI Dashboards, ETL process and Data warehouse. Develop and maintain infrastructure systems such as data warehouses, data lakes, data governance, visualization, performance and infrastructure. Apply ETL - data extraction, transformation and loading techniques in order to connect large data sets from a variety of sources. Translating business data needs to technical specifications. Technical support to data analytics tool and data sources. Provide BAU support for existing and new data platforms. Implement data pipelines to bring data at reach to platforms or tools. Maintain development roadmap aligned with product and infrastructure objectives to support advanced data solutions. Develop and maintain technical documentation related to data warehouse. Perform other responsibilities and duties periodically assigned by the reporting authority in order to achieve the overall functional objectives of the division.