Act as frontline life insurance sales staff in bank branch. — selling life and health insurance products either in-branch sales or at customer's location. Conduct Financial Needs Analysis and identify customer's insurance needs; subsequently recommending life and health insurance products to best suit their needs. Ensure sales targets are being met, while working closely with bank staff to optimize sales. Build relationship and collaborate with bank staff to build a strong pipeline of insurance prospects/leads. Work closely with the AIA's sales manager and bank staff to identify opportunities to increase sales and customer retention. Work closely with AIA's sales manager and participate in joint visits to improve sales skills and drive performance. Provide quality customer service and after-sales services to maintain customer relationships (servicing, claims, complaints, etc.). Ensure adherence to sales quality and compliance standards. Prepare periodic reports to update sales manager on sales progress and opportunities for improvement in branches.
Responsible as account managers to liaise with assigned agency leaders to ensure Agencies' Sales, Recruitments and Claims processes are in line with AIA Myanmar's policies. Ensure that assigned Agencies' plan their monthly sales initiatives, contest (according to monthly campaign and other sales contest) and assist with Sales support where necessary. Monitor new agent recruitment pipeline of each agency and help ensure quality of recruitment process, and conduct company level recruitment events. Assist with Financial Service Managers for the development of agent prospecting practice and calling routines, socialize with agent on planning and reviewing their activities and goals. Assist with evaluation of the agents' capabilities and enrollment of upskilling training with training department. Assist with Financial Service Managers to help drive agents to achieve their business targets, improve agent productivity & retention. Assist with maintenance of the quality business including maintaining persistency levels and close monitoring of policy surrenders if any.
Position Objective: The incumbent serves as the liaison and the reference point between the Business/ technical analyst and the IT vendors/developer/programmer in making sure the Business Requirements are clearly understood and translated to the functional requirements by leveraging on the resources and skill-set within and across the work-streams. Drive the stakeholders for completion of documentation relating to business requirement capturing and system designing specifications with required verifications and sign-off. (URSs and SFSs) Evaluate best suitable solutions for AIA with business justifications and recommendations for management approval. Manage solution providers through the RFP, Procurement and sourcing, legal and technology risks related documentation and timely payments to ensure successful closure of the projects (solution delivery and implementation) Manage the UAT process and solution implementations with timely go-live Work with Business Users to ensure preparation and validations of UAT plans including the Test Scripts as per the signed off URSs/ SFSs. Ensure carrying out people development and motivation activities sufficiently to ensure availability of right competencies for solution delivery as expected by the senior management. Perform other responsibilities and duties periodically assigned by the reporting authority in order to achieve the overall functional objectives of the division. Roles and Responsibilities: • In addition to the above, liaise with the business users and the functional management to enhance the IT Application Systems architecture and overall alignment to the business needs • Provide required support to the reporting management when attending on the IT risks and audit compliance related activities. • Provide application support for overall system testing process as necessary • Ensure availability of technical documentation required for maintenance of the IT Application Systems, including system architecture and process flow diagrams, data communication and integration methodologies, database structures and design related details etc • Ensure applications are developed and transferred to production environments in compliance to the AIA standards. • Provide technical support in troubleshooting the application related issues. • Provide necessary technical support in BAU as well as special tasks relating to BCP / DR activities • To analyze business issues and recommends best practices and technical expertise and solves straight forward problems by applying innovative solutions • To review Business Scenario and test scripting in ensuring they are in line with the business requirements. To conduct the review sessions with the users to ensure acceptance and signed off by users • To lead a group of business analyst/business analyst in Business Requirement scoping and User Acceptance Testing (UAT) planning and execution, ensure business process training to testers for comprehensive system testing. • To identify potential risks and to suggest mitigation action • To proactively escalate potential concerns or issues for management attention and decision • To allocate appropriate resources to undertake the day to day activities and to ensure the agreed timeline for every activity are met • To identify training needs for the team member • To mentor and to provide guidance to the team member to ensure the needs are addressed • To ensure personal development for self-improvement and build positive working relationships within the team • Project manage the business and IT system enhancement/ new product launch and new initiatives to ensure quality delivery and launch within timeline. • Prepare overall status and activity metrics that documents and tracks delivery of IT services, planned and unplanned system outages, and other key IT performance metrics • Maintains overall security of the data privacy and network to ensure proper compliance in place. • Ensures high availability of critical business systems/applications. • Manage staff members in their daily activities as well as supporting any other /IT/Group projects • Develop and manage relationships with vendors in support of staff augmentation and systems support • Manage overall capacity utilization of server/hardware environment ensuring it is optimized to meet business requirements • Timely update of enterprise standards and technology architecture and the IT operations governance process. • Participate actively with suggestion and to execute the action plan as deemed appropriate in all aspects of tasks as required to ensure timeline is met without any delays. • Support the Head of Application / CTOO in all aspects of discipline and as when required. • To work closely with the relevant parties including the Group Tech Office and or Group Tech Risk to carry out the disaster recovery (DR) and business continuity methodology (BCM) as per the agreed timeline. • To monitor the completion and closure of all the relevant Technology Incident Management (Tim) within agreed timeline. • To raise and escalate all incidences and issues timely for resolution. • Monitor and review policies and procedures such as user log-on and authentication rules, security breach escalation procedures, security assessment procedures and use of firewalls and encryption routines. • To lead day-to-day operations of end-user support in line with agreed Service Levels and ensure appropriate cover for out of hours support within internal team or external vendors. • To ensure there is adequate cover to support end-user support on a daily basis and that any incidents are requests are responded and resolved within agreed SLAs. • To ensure end-user support have the correct controls in place to protect from all significant external and internal threads. • To investigate and resolve technical challenges within IT team and support the senior management level in operation decision making. Authorise or reject actions as required to maintain a cohesive IT services provided to AIA Myanmar.
Position Objective: To be able to perform overall process of all trainings and other additional projects and functions. Roles and Responsibilities: Deliver high impact presentations and to foster a successful learning environment. Able to adapt to multiple demands, shifting priorities and rapid changes in schedule. Flexibility to provide training and support during onsite and regular business hours. Act as a subject matter expert within the business to identify and access pre and post training performance improvement. Act as a business partners with recommended intervention strategies to improve training process. Provide feedback on training materials for improvement. Track and compile collected data. Maintain a database of all training materials. Conduct training through physical classes, virtual trainings, audio recording and E-learning. Coordinate and monitor enrollment, schedules and required support. Generate daily, weekly, monthly report to Manager as request.
Actuarial Modeling and Analysis: Oversee the development and maintenance of actuarial models and tools. Analyze and interpret complex data to assess risks, determine reserves, and evaluate financial outcomes. Conduct scenario analyses, stress testing, and sensitivity analysis to evaluate potential impacts on the organization. Product pricing: Prepare and run the actuarial pricing model for new and repriced products, generating profitability results and producing financial analysis Supervise and review the work of junior staff e.g. pricing work and regulatory filing Prepare and review profit analysis/monitoring reports and identify innovative approaches to improve product profitability Financial Forecasting and Reporting: Lead the preparation of actuarial reports and presentations for management and regulatory bodies. Collaborate with finance and accounting teams to ensure accurate financial forecasts and reporting. Monitor and analyze industry trends, regulatory changes, and emerging risks that may impact the organization. Provide insights and recommendations on product pricing, reserving, and risk management. Collaborate with senior management to define long-term financial goals and risk tolerance. Risk Management and Compliance: Assess and manage risks associated with insurance products, investments, and business operations. Ensure compliance with relevant regulatory requirements and actuarial standards. Collaborate with internal and external stakeholders to address regulatory inquiries and audits. Collaboration and Stakeholder Management: Partner with cross-functional teams, such as underwriting, marketing, and product development, to support business initiatives. Engage with senior management and present actuarial findings, recommendations, and insights. Foster strong relationships with external partners, including reinsurers, auditors, and regulatory bodies.
- Collaborate with the marketing team and management to implement effective creative in support of talent engagement activities. - Consult and advise marketing team and partners on creative solutions to requests. - Working with project owner, prioritize and organize work to meet deadlines. - Finalize all artwork, electronic files and prepare for production. - Support the creative work of vendors, and troubleshoot production-related issues. - Take the initiative on projects to deliver new and innovative solutions.
Position Objective: To be able to perform overall process of all trainings arrangements from end to end and excellent communication with all parties in other additional projects and functions under training department. Roles and Responsibilities: Design weekly agency training schedule accordingly and send out respective invitations. Handle Training Registrations from different agency teams. Monitor end to end trainees’ attendance and report to their respective agency directors. Keep Update Weekly Training Completion data in Master File for different programs. Develop a monthly training plan and instructional design material accordingly. Maintain an effective relationship with all the trainers and trainees. Evaluate each training program success rate after each training session.
Lead the design and development of products focused on the needs of the market. Define and conduct market research to gain better understanding about user needs and behavior. Gather information and data from multiple sources (partners, talents, vendors, regulatory departments, etc.), develop insights, and translate findings into action. Define and establish the product vision, goals, supporting business metrics, and success indicators. Drive large-scale projects, working cross-functionally with internal/external stakeholders to guarantee a smooth and efficient product delivery. Drive customer adoption and engagement; leverage analytical tools and customer feedback for insight driven initiatives. Communicate regularly with senior leadership on status, risks and change control.
Taking technical ownership of AIA Myanmar’s Business Intelligence Platform including development and support of the BI Dashboards, ETL process and Data warehouse. Develop and maintain infrastructure systems such as data warehouses, data lakes, data governance, visualization, performance and infrastructure. Apply ETL - data extraction, transformation and loading techniques in order to connect large data sets from a variety of sources. Translating business data needs to technical specifications. Technical support to data analytics tool and data sources. Provide BAU support for existing and new data platforms. Implement data pipelines to bring data at reach to platforms or tools. Maintain development roadmap aligned with product and infrastructure objectives to support advanced data solutions. Develop and maintain technical documentation related to data warehouse. Perform other responsibilities and duties periodically assigned by the reporting authority in order to achieve the overall functional objectives of the division.