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AIA Myanmar This Profile has been Verified as real by the Company.

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Our Vision is to be the pre-eminent life insurance provider in the APAC region.. Our Purpose is to help people live Healthier, Longer, Better Lives. And we have one key Ambition to engage a billion people to live Healthier, Longer, Better Lives by 2030.
About AIA Myanmar

Employer Details

  • Type: Direct Employer
  • Industry: Banking/ Insurance/ Microfinance
  • No. Employees: 101 to 200

Address

22nd Floor, Junction City Officer Tower, Pabedan Township, Yangon,Yangon, Myanmar

Company vision and mission

Our Vision is to be the pre-eminent life insurance provider in the APAC region..

Our Purpose is to help people live Healthier, Longer, Better Lives. And we have one key Ambition to engage a billion people to live Healthier, Longer, Better Lives by 2030.

What we do

AIA is the largest independent publicly listed pan-Asian life insurance group – with a presence in 18 markets across Asia.

For more than a century, AIA has strived to make a significant, positive impact for our customers and communities across Asia. As we look to the future, this commitment is reinforced by our Purpose: to help millions of people live Healthier, Longer, Better Lives.

Our Purpose guides the decisions we make and the actions we take as an organisation - empowering and enabling people to understand and manage their health, while meeting their long-term savings and protection needs. We believe that helping to create a healthier Asia is one of the most important and valuable things we can do for our communities, today and in the future.

Why you should join us

We believe in being Better every day.

• We are an ambitious lot, but we’ve always got each others’ back – pushing each other to “better”.
• We are here to inspire and support you to thrive – not just at work, but in life.
• We will equip and empower you to be your best and make a difference in your own unique way.
• We take steps every day to evolve and improve the way we operate and serve our customers.
• We are on a journey to create a healthier, more sustainable future for everyone.

Our workplace and culture

Every one of us at AIA has a unique and valuable part to play in helping people live Healthier, Longer, Better Lives. With a dynamic and progressive culture, we’re transforming our organization to be simpler, faster and more connected. At AIA, people of diverse backgrounds come together, challenge each other to be better every day, and together, we are building a better AIA that helps more people including our own – live Healthier, Longer, Better Lives.

If you haven't found a suitable job, submit a General Application and recruiters at this company will keep your CV for future review!

All AIA Myanmar Jobs
Position Objective: The claims analyst is responsible for determining the validity and authorizing settlement of insurance claims, and for the daily operations of all Claims related functions which includes among others after sales service, managing all the incoming and out-going calls to ensure customers are always impressed with our services. This position is operationally responsible for ensuring the day-to-day Claims and Heath Care services are processed within the guideline, standard and in timely manner. He/she is to ensure all customer complaints are handled and resolved speedily to improve processes and communications. He/she is to ensure successful deliveries of the BAU activities with quality and follow the internal and external regulatory guidelines and requirements. Roles and Responsibilities: Assess and settle insurance claims arising from policies in force and answer inquiries relating to claims processing and payment Process all insurance claims documents timely and make recommendations and guidelines to insurance claims To ensure cases are follow-up and follow through within the service standard To consult and to seek 2nd opinion from the supervisor and or colleagues for advice before making any business decision that is not cleared To carry out day to day transactions and approve based on the approved authority limits To perform data entry and or amendments as and when required To prepare daily statistics within the agreed timeline and ensure cases are managed by the respective team member for closure. To update SOP (STANDARD OPERATING PROCEDURE) and ensure the updated is reviewed by the authorized parties timely To support all team members and testing for system enhancements as and when required To conduct Training, Learning and SME knowledge Sharing to team members or other department in areas of expertise Work closely with the underwriters and New Business to help improve claims experience Actively participate in and contribute to projects and initiatives and support all new projects of operations including customer care and system enhancements Determine eligible benefits based on documents submitted and policy provisions Adjudicate claims and determine corresponding recommendation or decision within prescribed approval limits and within the defined turnaround time Assist the Team in resolving claims-related complaints/issues and/or concerns Discuss claim decisions with Management whenever necessary
Position Objective: As part of BA team you will have the opportunity to work with various data sources validate data from different sources and transform data into usable metrices and responsible to design ,create dashboards and support operations to provide information and insights to stakeholders for decision making and planning. Roles and Responsibilities: Design and implement robust, scalable reports and dashboards using Power BI and perform daily operation of data refreshing and updating dashboards based on users requirements. Analyse and review data to identify & understand patterns in customer behavior or preferences over time. Analyse how customers use existing products and understand customer’s needs, preferences and attitides about products. Deliver stakeholders ad-hoc requirements to all business functions with accurate reports. Responsible for delivering reporting and calculating commissions for all key stakeholders accurate and timely manner. Drive opportunities to automate processes and recommend changes to improve business efficiency and operations.
To underwrite daily proposal submission cases on medical and financial standpoints using findings on medical examination and checked and assessed as per the New Business and Underwriting guidelines To ensure cases are follow-up and follow-through with the service standard To prepare daily statistic within the agreed timeline and ensure cases are managed within Delegation of Authority (DOA limit) for closure To perform data entry and or amendments as and when required To consult and to seek second opinion from the senior underwriters and or Group Underwriters for all medical cases for guidance and advise before making any decision To conduct Training, Learning and SME knowledge sharing sessions to team members or other department in areas of expertise Work closely with panel doctors, Salesforces on quality of submission and areas to be improved based on respective team To manage & perform the risk & compliance screening To support and process AIA campaign as per terms and conditions throughout the year To liaise with other departments and/or divisions for operational processes To attend Underwriting BAU meetings, stakeholder meetings and any other meetings internally or externally To participate and assist in New Business and Underwriting system enhancements and new product development To assist and contribute to enhancing operation efficiency with tasks/projects/campaigns To communicate related stakeholders (including customers, panels, vendors, co-workers, supervisors, and other stakeholders as required) via email, phone, and other methods To undertake additional assignments, responsibilities and duties periodically assigned by team lead/supervisor in order to meet operational and/or other requirements
Position Objective: The incumbent serves as the liaison and the reference point between the Business/ technical analyst and the IT vendors/developer/programmer in making sure the Business Requirements are clearly understood and translated to the functional requirements by leveraging on the resources and skill-set within and across the work-streams. Drive the stakeholders for completion of documentation relating to business requirement capturing and system designing specifications with required verifications and sign-off. (URSs and SFSs) Evaluate best suitable solutions for AIA with business justifications and recommendations for management approval. Manage solution providers through the RFP, Procurement and sourcing, legal and technology risks related documentation and timely payments to ensure successful closure of the projects (solution delivery and implementation) Manage the UAT process and solution implementations with timely go-live Work with Business Users to ensure preparation and validations of UAT plans including the Test Scripts as per the signed off URSs/ SFSs. Ensure carrying out people development and motivation activities sufficiently to ensure availability of right competencies for solution delivery as expected by the senior management. Perform other responsibilities and duties periodically assigned by the reporting authority in order to achieve the overall functional objectives of the division. Roles and Responsibilities: • In addition to the above, liaise with the business users and the functional management to enhance the IT Application Systems architecture and overall alignment to the business needs • Provide required support to the reporting management when attending on the IT risks and audit compliance related activities. • Provide application support for overall system testing process as necessary • Ensure availability of technical documentation required for maintenance of the IT Application Systems, including system architecture and process flow diagrams, data communication and integration methodologies, database structures and design related details etc • Ensure applications are developed and transferred to production environments in compliance to the AIA standards. • Provide technical support in troubleshooting the application related issues. • Provide necessary technical support in BAU as well as special tasks relating to BCP / DR activities • To analyze business issues and recommends best practices and technical expertise and solves straight forward problems by applying innovative solutions • To review Business Scenario and test scripting in ensuring they are in line with the business requirements. To conduct the review sessions with the users to ensure acceptance and signed off by users • To lead a group of business analyst/business analyst in Business Requirement scoping and User Acceptance Testing (UAT) planning and execution, ensure business process training to testers for comprehensive system testing. • To identify potential risks and to suggest mitigation action • To proactively escalate potential concerns or issues for management attention and decision • To allocate appropriate resources to undertake the day to day activities and to ensure the agreed timeline for every activity are met • To identify training needs for the team member • To mentor and to provide guidance to the team member to ensure the needs are addressed • To ensure personal development for self-improvement and build positive working relationships within the team • Project manage the business and IT system enhancement/ new product launch and new initiatives to ensure quality delivery and launch within timeline. • Prepare overall status and activity metrics that documents and tracks delivery of IT services, planned and unplanned system outages, and other key IT performance metrics • Maintains overall security of the data privacy and network to ensure proper compliance in place. • Ensures high availability of critical business systems/applications. • Manage staff members in their daily activities as well as supporting any other /IT/Group projects • Develop and manage relationships with vendors in support of staff augmentation and systems support • Manage overall capacity utilization of server/hardware environment ensuring it is optimized to meet business requirements • Timely update of enterprise standards and technology architecture and the IT operations governance process. • Participate actively with suggestion and to execute the action plan as deemed appropriate in all aspects of tasks as required to ensure timeline is met without any delays. • Support the Head of Application / CTOO in all aspects of discipline and as when required. • To work closely with the relevant parties including the Group Tech Office and or Group Tech Risk to carry out the disaster recovery (DR) and business continuity methodology (BCM) as per the agreed timeline. • To monitor the completion and closure of all the relevant Technology Incident Management (Tim) within agreed timeline. • To raise and escalate all incidences and issues timely for resolution. • Monitor and review policies and procedures such as user log-on and authentication rules, security breach escalation procedures, security assessment procedures and use of firewalls and encryption routines. • To lead day-to-day operations of end-user support in line with agreed Service Levels and ensure appropriate cover for out of hours support within internal team or external vendors. • To ensure there is adequate cover to support end-user support on a daily basis and that any incidents are requests are responded and resolved within agreed SLAs. • To ensure end-user support have the correct controls in place to protect from all significant external and internal threads. • To investigate and resolve technical challenges within IT team and support the senior management level in operation decision making. Authorise or reject actions as required to maintain a cohesive IT services provided to AIA Myanmar.
Position Objective: The incumbent serves as the primary responsible person and take complete ownership of the end-to-end project delivery, liaison between the Business, IT/Technology and the Vendors in making sure the Business Requirements are clearly understood and translated to the functional/technical requirements and achieve projects goals and drive system adoption by conducting good quality testing and training along with good change management practices. Drive and deliver transformation projects on time and within budget to achieve overall digital transformation goals of AIA. Roles and Responsibilities: Project and Delivery Management Business minded and approach Digital/IT projects from business perspective to make sure sustainable return from the investment Liaison with Business PM (as Delivery Manager) or act as General PM Establish good working relationship with stakeholders (management, business, IT, vendor, Group) of all level to make sure smooth deliver of the project Lead/support during project definition phase to 1) prepare business case and budget 2) prepare project charter and get consent from relevant stakeholders 3) present management for project approval and address their concerns if any 4) sensible project KPIs are defined to be measured against before closing out the project Manage day-to-day project, making sure project is delivered on time, within budget and quality expectations are met Conduct technical testing and support user acceptance testing and get sign-off Provide trainings (train-the-trainer) or manage training from vendors Know the importance of documentation, making sure all necessary project documentations are in place To make sure necessary AIA IT standard procedures and processes are followed and compliances are met Set up system operation procedure after go-live Change Management Spent good amount of time to understand real business problem, document them and get consent from relevant people to make sure problem statement is right. When required, conduct user research to get real insights Appy human-centered design when relevant and approach the project from “solving human problem” perspective Create change management plan which might include 1) proper UAT and training 2) setting up hotline for users where they can raise issues and ask questions, etc. Also to make sure users are psychologically managed to embrace change and comfortable with the change Monitor user feedbacks/behaviors after the system go-live and take proactive measures in case of any issues or potential issues with the change Operation Support Manage day-to-day system operation support after go-live Set up monitoring process and auto alert mechanism Establish incident procedure/tool and enforce user/vendor to follow the procedure Review operation SLAs regularly and take necessary actions to make sure system met good availability and performance requirements Handle day-to-day issues and monitor the completion and closure of all the incident tickets within defined SLA SME Act and be considered by others as subject matter expert on respective domain (customer care, contact center, customer relation) Brainstorm with business owners and contribute in domain specific process and standards Perform quick assessment and provide high level feasibility check and recommend high level solution Support business users to translate business requirements into functional and technical requirements Miscellaneous Participate and support IT internal governance processes such as (Technical Build Permit) TBP, Architecture Design Review (ADR) or Change Control Board (CCB) Support and provide best answers within one’s knowledge related to IT audit process and other compliances Represent Myanmar market/BU in relevant Group projects and provide necessary supports Perform other responsibilities and duties periodically assigned by supervisor where relevant
Position Objective: The incumbent serves as the liaison and the reference point between the Business/ technical analyst and the IT vendors/developer/programmer in making sure the Business Requirements are clearly understood and translated to the functional requirements by leveraging on the resources and skill-set within and across the work-streams. Drive the stakeholders for completion of documentation relating to business requirement capturing and system designing specifications with required verifications and sign-off. (URSs and SFSs) Evaluate best suitable solutions for AIA with business justifications and recommendations for management approval. Manage solution providers through the RFP, Procurement and sourcing, legal and technology risks related documentation and timely payments to ensure successful closure of the projects (solution delivery and implementation) Manage the UAT process and solution implementations with timely go-live Work with Business Users to ensure preparation and validations of UAT plans including the Test Scripts as per the signed off URSs/ SFSs. Ensure carrying out people development and motivation activities sufficiently to ensure availability of right competencies for solution delivery as expected by the senior management. Perform other responsibilities and duties periodically assigned by the reporting authority in order to achieve the overall functional objectives of the division. Roles and Responsibilities: • In addition to the above, liaise with the business users and the functional management to enhance the IT Application Systems architecture and overall alignment to the business needs. • Provide required support to the reporting management when attending on the IT risks and audit compliance related activities. • Provide application support for overall system testing process as necessary. • Ensure availability of technical documentation required for maintenance of the IT Application Systems, including system architecture and process flow diagrams, data communication and integration methodologies, database structures and design related details etc. • Ensure applications are developed and transferred to production environments in compliance to the AIA standards. • Provide technical support in troubleshooting the application related issues. • Provide necessary technical support in BAU as well as special tasks relating to BCP / DR activities. • To analyze business issues and recommends best practices and technical expertise and solves straight forward problems by applying innovative solutions. • To review Business Scenario and test scripting in ensuring they are in line with the business requirements. To conduct the review sessions with the users to ensure acceptance and signed off by users. • To lead a group of business analyst/business analyst in Business Requirement scoping and User Acceptance Testing (UAT) planning and execution, ensure business process training to testers for comprehensive system testing. • To identify potential risks and to suggest mitigation action. • To proactively escalate potential concerns or issues for management attention and decision. • To allocate appropriate resources to undertake the day to day activities and to ensure the agreed timeline for every activity are met. • To identify training needs for the team member. • To mentor and to provide guidance to the team member to ensure the needs are addressed. • To ensure personal development for self-improvement and build positive working relationships within the team. • Project manage the business and IT system enhancement/ new product launch and new initiatives to ensure quality delivery and launch within timeline. • Prepare overall status and activity metrics that documents and tracks delivery of IT services, planned and unplanned system outages, and other key IT performance metrics. • Maintains overall security of the data privacy and network to ensure proper compliance in place. • Ensures high availability of critical business systems/applications. • Manage staff members in their daily activities as well as supporting any other /IT/Group projects. • Develop and manage relationships with vendors in support of staff augmentation and systems support. • Manage overall capacity utilization of server/hardware environment ensuring it is optimized to meet business requirements. • Timely update of enterprise standards and technology architecture and the IT operations governance process. • Participate actively with suggestion and to execute the action plan as deemed appropriate in all aspects of tasks as required to ensure timeline is met without any delays. • Support the Head of Application / CTOO in all aspects of discipline and as when required. • To work closely with the relevant parties including the Group Tech Office and or Group Tech Risk to carry out the disaster recovery (DR) and business continuity methodology (BCM) as per the agreed timeline. • To monitor the completion and closure of all the relevant Technology Incident Management (Tim) within agreed timeline. • To raise and escalate all incidences and issues timely for resolution. • Monitor and review policies and procedures such as user log-on and authentication rules, security breach escalation procedures, security assessment procedures and use of firewalls and encryption routines. • To lead day-to-day operations of end-user support in line with agreed Service Levels and ensure appropriate cover for out of hours support within internal team or external vendors. • To ensure there is adequate cover to support end-user support on a daily basis and that any incidents are requests are responded and resolved within agreed SLAs. • To ensure end-user support have the correct controls in place to protect from all significant external and internal threads. • To investigate and resolve technical challenges within IT team and support the senior management level in operation decision making. Authorise or reject actions as required to maintain a cohesive IT services provided to AIA Myanmar.
Position Objective: Analyst, Infrastructure and EUS is responsible for the daily operations of all technology which includes user support/help desk, application support and business related applications. Roles and Responsibilities: • Provide technology support for front end application user support and end user device support by using strong communication, problem solving and customer service skills. • Provide best-in-class customer service to meet the desktop technology needs of end-users Work to proactively understand end-user computing and desktop technology needs. • Support User Acceptance Testing • Provide quick response and utilize problem solving skills to resolve escalated requests from the Service Desk regarding Endpoint issues/needs via telephone, email and desk-side support. • Be a team player to share knowledge and help develop staff competencies.
Position Objective: Analyst, Infrastructure and EUS is responsible for the daily operations of all technology which includes user support/help desk, application support and business related applications. Roles and Responsibilities: • Provide technology support for front end application user support and end user device support by using strong communication, problem solving and customer service skills. • Provide best-in-class customer service to meet the desktop technology needs of end-users Work to proactively understand end-user computing and desktop technology needs. • Support User Acceptance Testing • Provide quick response and utilize problem solving skills to resolve escalated requests from the Service Desk regarding Endpoint issues/needs via telephone, email and desk-side support. • Be a team player to share knowledge and help develop staff competencies.
Position Objective: Monitor and overall support for corporate clients, as well as coproate sales team to strengthen the after-sales and customer services for smooth daily operational demand, and align department goals with the overall corporate strategy. Roles and Responsibilities: Processing corporate insurance applications, policy changes, and renewal process accurately and efficiently in timely manner Assisting clients with all corporate insurance products inquiries via different channels Providing the quality customer service and after-sales services to maintain customer relationships Administering and handling corporate clients’ claims including documentation, investigation, and resolution by coordinating with relevant stakeholders Maintaing accurate records of interactions, transactions, and policy information of corporate clients Working closely with AIA’s corporate sales team and participate in joint visit to improve sales skills and drive performance Analyze the voice of clients and follow-up/raise to the concerned stakeholders for better customer experience
AIA Myanmar Awards