Agency Communication (85%) Craft and distribute internal updates, memos, and announcements to agents via WhatsApp, email, and other platforms. Coordinate regular communications from HQ to field force to ensure clarity and consistency. Prepare key messages, FAQs, talking points, and leadership communications. Assist in launching and communicating sales campaigns, contests, and initiatives. Align closely with Sales, Agency Strategy, and Product teams to ensure messaging is timely and effective. Ensure all campaign communication materials are clear, concise, and agent-friendly. Create engaging and simplified content such as digital newsletters, WhatsApp messages, and visual materials. Translate technical/product updates into understandable formats for agents. Manage communication platforms (e.g., WhatsApp groups, email campaigns, internal portals). Set internal guidelines for proper use and upkeep of communication tools. Assist in managing communication calendars and timelines. Support the supervisor in maintaining workflow structure and accountability across functions. Collaborate with internal departments (Sales, Product, Compliance, HR, Marketing) to align messaging. Act as the point-of-contact for communication needs related to the agency force. Other responsibilities (15%) Deliver allocated events and projects, undertaking detailed logistical planning, assist in execution and administration as necessary. Provide on-site support during events, including, registration, crowd management and troubleshooting. Performs other responsibilities and duties periodically assigned by supervisors/team lead in order to meet operational and / or other requirements
Taking technical ownership of AIA Myanmar’s Business Intelligence Platform including development and support of the BI Dashboards, ETL process and Data warehouse. Develop and maintain infrastructure systems such as data warehouses, data lakes, data governance, visualization, performance and infrastructure. Apply ETL - data extraction, transformation and loading techniques in order to connect large data sets from a variety of sources. Translating business data needs to technical specifications. Technical support to data analytics tool and data sources. Provide BAU support for existing and new data platforms. Implement data pipelines to bring data at reach to platforms or tools. Maintain development roadmap aligned with product and infrastructure objectives to support advanced data solutions. Develop and maintain technical documentation related to data warehouse. Perform other responsibilities and duties periodically assigned by the reporting authority in order to achieve the overall functional objectives of the division.
Roles and Responsibilities: Accelerate leader pipeline through fast track development for high potential talents and drive the effectiveness of leaders’ recruitment activity Conduct and Support the end to end implementation of agency recruitment activities through a collaborative partnership with Agency Field Team and Agency Leaders to drive agency expansion and growth Manage, supervise and lead the subordinate team to perform all insurance/finance KPIs which include/cover sales/recruitment/management activities, quality controls and services provided to customers Analyze/identify target markets and how they relate to unique/appropriate products Implement company sales/training/MKT program Develop various sources of agent hiring & build a team of agent & agent pipe line. Performing tasks that may be assigned by the supervisor from time to time
Position Objective: Highly motivated Full-Stack Developer who is proficient in front-end and back-end development and can take ownership of the deployment process. Roles and Responsibilities: Lead the design, development, testing, and deployment of both front-end and back-end components Ensure alignment with business requirements, compliance standards, and architectural principles Promote modular, reusable, and maintainable code across all development efforts Build lightweight, scalable, and efficient web and mobile applications tailored to life insurance operations Translate design mock-ups and wireframes into responsive and interactive interfaces. Implement pixel-perfect designs using modern design frameworks. Optimize performance and user experience across platforms Leverage modern backend technologies Design and implement robust, secure, and well-documented APIs to support internal and external integrations (e.g., payment gateways, CRM, underwriting engines). Ensure APIs follow RESTful standards, include proper authentication (OAuth2, JWT), and are version-controlled. Maintain API gateways and monitor usage and performance. Take full ownership of the CI/CD pipeline, from code integration to production rollout. Ensure zero-downtime deployments, rollback strategies, and post-deployment validation. Define and enforce coding standards, testing protocols, and review processes. Implement unit testing, integration testing, and assist performance testing as part of the SDLC guideline by AIA.
Position Objective: The incumbent serves as the primary responsible person and take complete ownership of the end-to-end project delivery, liaison between the Business, IT/Technology and the Vendors in making sure the Business Requirements are clearly understood and translated to the functional/technical requirements and achieve projects goals and drive system adoption by conducting good quality testing and training along with good change management practices. Roles and Responsibilities: Business minded and approach Digital/IT projects from business perspective to make sure sustainable return from the investment Liaison with Business PM (as Delivery Manager) or act as General PM Establish good working relationship with stakeholders (management, business, IT, vendor, Group) of all levels to make sure smooth deliver of the project Lead/support during project definition phase to 1) prepare business case and budget 2) prepare project charter and get consent from relevant stakeholders 3) present management for project approval and address their concerns if any 4) sensible project KPIs are defined to be measured against before closing out the project Manage day-to-day project, making sure project is delivered on time, within budget and quality expectations are met Spent good amount of time to understand real business problem, document them and get consent from relevant people to make sure problem statement is right. When required, conduct user research to get real insights Appy human-centered design when relevant and approach the project from “solving human problem” perspective Create change management plan which might include 1) proper UAT and training 2) setting up hotline for users where they can raise issues and ask questions, etc. Also to make sure users are psychologically managed to embrace change and comfortable with the change Monitor user feedback/behaviors after the system go-live and take proactive measures in case of any issues or potential issues with the change Establish incident procedure/tool and enforce user/vendor to follow the procedure Review operation SLAs regularly and take necessary actions to make sure system met good availability and performance requirements Act and be considered by others as subject matter expert on respective domain (customer care, contact center, customer relation etc) Brainstorm with business owners and contribute to domain specific process and standards Perform quick assessment and provide high level feasibility check and recommend high level solution Support business users to translate business requirements into functional and technical requirements
Position Objective: Agency Regional Sales Manager is responsible for leading and motivating the agency force & sales team to consistently achieve and exceed sales targets by executing strategic sales plans in alignment with company objectives. This role involves recruiting, training, and managing high-performing sales teams, fostering robust relationships with stakeholders, collaborating with marketing teams, managing sales budgets, and analyzing sales trends to drive informed decision-making. Roles and Responsibilities: Support the implementation of sales strategies and initiatives that enhance team productivity and drive sales performance. Provide ongoing coaching and mentoring to agents, enhancing their skills, sales capabilities, and overall effectiveness. Assist in driving recruitment efforts, onboarding new agents, and building a strong pipeline of talent for the agency. Facilitate training programs to accelerate agent productivity, focusing on skill development and performance improvement. Track and assess agent performance, providing constructive feedback to drive continuous improvement and achieve sales targets. Partner with senior RSMs and agency leaders to ensure alignment on sales objectives, strategies, and agent development initiatives. Implement motivational programs and foster a positive, high-performance culture to boost agent morale and productivity. Prepare and communicate key metrics on sales performance, recruitment efforts, and agent development to leadership. Ensure all agency activities are in full compliance with company policies, industry regulations, and ethical standards. Identify areas of improvement in training, agent processes, and team operations, working to implement enhancements for sustained agency success.
Roles and Responsibilities: Assists department supervisors in maintaining effective communication, shuttle and meeting schedules and in managing cases follow up effectively and efficiently with relevant functions/parties (events planning, program initiation, planning trips and events for company incentive trips, monthly awards sessions and other events. Deliver allocated events and projects, undertaking detailed logistical planning and administration as necessary. Attend cross-departmental meetings, working groups and briefings that affect the delivery of events. Participates in a range of activities related to agent services and to comply with the AIA guidelines; (e.g social media marketing and compliance) Co-ordinate and manage annual communications and events schedule. Attendance at Agency events. Plan, coordinate and manage the effective practical delivery of key specific events, including forecast and manage budgets, risk assessments, venue booking, catering, organize and produce projects and events related materials and documentation, effective event marketing, invitations, guestlists and follow ups, and follow up outputs including evaluation reports Foster strong working relationships with event partners and participants. Have oversight of the communications and events calendar and, with support from the department supervisor, ensure the effective delivery of the communication and event activities. Encouraging and holding Agency departments accountable for sharing and feeding in required information in a timely manner, where appropriate Liaise with the department supervisor and various staff to ensure effective planning, delivery, and promotion of events as part of Agency Department. Assists department supervisor in identifying and providing all-round and comprehensive support and services for agents Managing Agency contacts database (Good CRM), including developing key areas, setting staff guidelines, regular updating and maintaining, and proactively developing key areas of the database. Handles and processes agent’ requests and enquiries effectively and efficiently; and to ensure timely delivery of services by meeting departmental benchmarks Prepares regular tracker/reports on agency activities to department head for review
Position Objective: The incumbent serves as the liaison and the reference point between the Business/ technical analyst and the IT vendors/developer/programmer in making sure the Business Requirements are clearly understood and translated to the functional requirements by leveraging on the resources and skill-set within and across the work-streams. Drive the stakeholders for completion of documentation relating to business requirement capturing and system designing specifications with required verifications and sign-off. (URSs and SFSs) Manage solution providers through the RFP, Procurement and sourcing, legal and technology risks related documentation and timely payments to ensure successful closure of the projects (solution delivery and implementation) Manage the UAT process and solution implementations with timely go-live Work with Business Users to ensure preparation and validations of UAT plans including the Test Scripts as per the signed off URSs/ SFSs. Roles and Responsibilities: Liaise with the business users and the functional management to enhance the IT Application Systems architecture and overall alignment to the business needs Provide required support to the reporting management when attending on the IT risks and audit compliance related activities. Ensure availability of technical documentation required for maintenance of the IT Application Systems, including system architecture and process flow diagrams, data communication and integration methodologies, database structures and design related details etc. Ensure applications are developed and transferred to production environments in compliance to the AIA standards. To analyze business issues and recommends best practices and technical expertise and solves straight forward problems by applying innovative solutions To review Business Scenario and test scripting in ensuring they are in line with the business requirements. To conduct the review sessions with the users to ensure acceptance and signed off by users To lead a group of business analyst/business analyst in Business Requirement scoping and User Acceptance Testing (UAT) planning and execution, ensure business process training to testers for comprehensive system testing. Project manage the business and IT system enhancement/ new product launch and new initiatives to ensure quality delivery and launch within timeline. Prepare overall status and activity metrics that documents and tracks delivery of IT services, planned and unplanned system outages, and other key IT performance metrics Maintains overall security of the data privacy and network to ensure proper compliance in place. Support the Head of Application / CTOO in all aspects of discipline and as when required. • To work closely with the relevant parties including the Group Tech Office and or Group Tech Risk to carry out the disaster recovery (DR) and business continuity methodology (BCM) as per the agreed timeline.
Roles and Responsibilities: Identify training needs in coordination with agency leaders and the field force. Design and propose training programs aligned with business priorities and field readiness. Ensure high-quality delivery of all training initiatives. Oversee the development and maintenance of all training decks and materials. Actively collaborate with Product, Compliance, Sales, and other teams to ensure all information is up to date and accurate. Ensure timely review and approval of training materials. Lead and manage the training team, ensuring clear roles and responsibilities. Assign work based on program needs and trainer strengths. Monitor team performance and coach for continuous improvement. Ensure smooth execution of all training sessions, including scheduling, trainer preparation, and coordination with stakeholders. Maintain quality standards across all programs and sessions. Automate training reports where possible to improve efficiency. Deliver reports that go beyond attendance, incorporating insights and analysis on training impact, participation trends, and field readiness. Provide regular updates to the Head of Training with recommendations for improvements. Ensure proper documentation of training data, session records, and feedback. Maintain organized and clean data systems for efficient reporting and analysis.