Position Objective: Support to Initiate policy servicing process flow Assist Implment Standard Operation Procedure of policy servicing Monitor and Handle daily servicing cases Continuous improvement mindset on servicing process Lead backend system testing Creative and Interactive Roles and Responsibilities: The incumbent is responsible to work closely with the end users and salesforce across all functional divisions/department to ensure the daily operations of all customer care related functions which includes among others after sales service. He/she has to lead policy servicing team to manage daily service request withn the agreed turn- around time. He/she is to support Assistant Manager , Customer Servicing to tackle, servicing request and complaints in timely manner and report to enhance best class service to member. Primary Responsibilities include among others: Initiate, update and implement Standard Operation Procedure of policy servicing process Handle daily (online/offline) policy servicing requests with predefined Turnaround Time Arrange meetings with other departments, collect operational information and record/distribute related minutes. Ready to provide service training to across all functional divisions/department if necessary Create servicing report of daily performance . Participate and assist to ensure team achieve KPI targets and team performance Provide necessary monthly servicing reports and other adhoc requests report. Follow up on the issues with cross functional team for servicing request and complaint handling. Escalate necessary complaints to business owners for action required Share information timely with the member care team Take part in system testing for better service flow and deliver best experience to customers Follow up service failures for fast recovery and closure of issues Assist on continuous improvement of Member Care Service Team by contributing for evolution of basic activites and identifying the different areas of improvement Assist with customer data extraction by doing clear cut data analysis To identify development and training needs of the talents if required.
Position Objective: Tracking customer experiences across all functions and all touch points Deliver the best quality of service to AIA customers in all customer touchpoints Roles and Responsibilities: Develop and implement strategies to enhance customer experience and satisfaction across all touchpoints of the insurance lifecycle, including policy issuance, claims processing, and customer support. Collaborate with cross-functional teams, including sales, underwriting, claims, and operations, to streamline processes, eliminate bottlenecks, and enhance efficiency in delivering insurance services to customers. Evaluate and implement customer relationship management, digital tools, and technology solutions to streamline customer interactions, automate processes, and enhance the overall customer experience. Drive key performance indicators (KPIs) and metrics to measure customer satisfaction, retention and regularly monitor performance against targets, identifying opportunities for improvement. Build and maintain strong relationships with internal stakeholders, external partners, and vendors, collaborating on initiatives to enhance customer experience and drive business growth. Customer Experience related impact and issues as keyhight and follow action plans taken to drive customer centricy.
Position Objective: Deliver the best quality of service to AIA customers via conduct survey, take feedback and action taken for continuous improvement. Tracking customer experiences across all functions and all touch points Roles and Responsibilities: Assist to oversee the process of conducting suverys related to all customer journey upon group guideline with targeted timeline. Analyze survey data, identify trends and collect all customers solictic feedback to align all cross functional department and necessary action taken to improve best experiences both internal and external customers. Close looping feedback calls to customers to investigate customer satisfaction level from survey. Aligning customer experience strategies and Identifying customer needs and taking proactive steps to maintain positive experiences. Weekly, Monthly and quarterly report provide to management team.
Position Objective: Deliver the best quality of service to AIA customers via conduct survey, take feedback and action taken for continuous improvement. Tracking customer experiences across all functions and all touch points Roles and Responsibilities: Focus on ensuring accuracy, complainace and quality across policy issuance, claim processing , underwriting and customer service. Establish QA metrics, measurement and standard for customer experience improvement to cultivate QC mindset , customer quality awareness and standard across all functions Tracking daily monitoring calls of call center and identified areas of improvement of service champions as well as support to deliver excellence quality of services to AIA customers. Conduct Audits, perform data analysis and collaborate with cross functional department to identify and address issues related to accuracy, efficiency and customer satisfaction. Aligning customer experience strategies and Identifying customer needs and taking proactive steps to maintain positive experiences base on survey insight. Weekly, Monthly and quarterly report provide to management team.
Position Objective: Develops and implements plans to materialize the company's strategy, conducts research and data analysis to inform business decisions, and aligns department goals with the overall strategy. Roles and Responsibilities: Assist in overall project management by identifying dependencies, next steps, project risks while ensuring all deadlines are delivered on time Support in formulating and execution of business strategy, logical reasonings and data analysis Liaise with both internal and external stakeholders across various project requirements Support in overseeing the centralization and preparation of all project documentations such as agreements, meeting summary, proposals and project reports Participate in periodic strategic planning cycle by working with line manger and functional team members
Position Objective: To provide travel arrangement and ensure the efficiency of the organization. Roles and Responsibilities: Collaborate with Talent to craft their perfect travel itinerary Travel arrangement for Domestic and International Flight, transportation, reservations, and accommodations Arrange Travel arrangement timely and efficient manner within AIA travel policies and procedures Manage relationships with travel agencies and vendors Negotiate contracts or rates with travel service providers Provide advice on travel documents, insurance, import/export regulations etc. Ensure compliance in all aspects of travel procedures Manage emergency changes/cancellations in a timely manner Manage payment process within timeline
Ayeyawady Division
05 Mar 2024
Act as frontline life insurance sales staff in bank branch. — selling life and health insurance products either in-branch sales or at customer's location. Conduct Financial Needs Analysis and identify customer's insurance needs; subsequently recommending life and health insurance products to best suit their needs. Ensure sales targets are being met, while working closely with bank staff to optimize sales. Build relationship and collaborate with bank staff to build a strong pipeline of insurance prospects/leads. Work closely with the AIA's sales manager and bank staff to identify opportunities to increase sales and customer retention. Work closely with AIA's sales manager and participate in joint visits to improve sales skills and drive performance. Provide quality customer service and after-sales services to maintain customer relationships (servicing, claims, complaints, etc.). Ensure adherence to sales quality and compliance standards. Prepare periodic reports to update sales manager on sales progress and opportunities for improvement in branches.
Act as frontline life insurance sales staff in bank branch. — selling life and health insurance products either in-branch sales or at customer's location. Conduct Financial Needs Analysis and identify customer's insurance needs; subsequently recommending life and health insurance products to best suit their needs. Ensure sales targets are being met, while working closely with bank staff to optimize sales. Build relationship and collaborate with bank staff to build a strong pipeline of insurance prospects/leads. Work closely with the AIA's sales manager and bank staff to identify opportunities to increase sales and customer retention. Work closely with AIA's sales manager and participate in joint visits to improve sales skills and drive performance. Provide quality customer service and after-sales services to maintain customer relationships (servicing, claims, complaints, etc.). Ensure adherence to sales quality and compliance standards. Prepare periodic reports to update sales manager on sales progress and opportunities for improvement in branches.
Position Objective: Will be part of the Creative Team under the Marketing department. Provide valuable output for the Creative project as a Team player. Roles and Responsibilities: - Collaborate with the marketing team and management to implement effective creative in support of talent engagement activities. - Consult and advise marketing team and partners on creative solutions to requests. - Working with project owner, prioritize and organize work to meet deadlines. - Finalize all artwork, electronic files and prepare for production. - Support the creative work of vendors, and troubleshoot production-related issues. - Take the initiative on projects to deliver new and innovative solutions.