Roles and Responsibilities: Accelerate leader pipeline through fast track development for high potential talents and drive the effectiveness of leaders’ recruitment activity Conduct and Support the end to end implementation of agency recruitment activities through a collaborative partnership with Agency Field Team and Agency Leaders to drive agency expansion and growth Manage, supervise and lead the subordinate team to perform all insurance/finance KPIs which include/cover sales/recruitment/management activities, quality controls and services provided to customers Analyze/identify target markets and how they relate to unique/appropriate products Implement company sales/training/MKT program Develop various sources of agent hiring & build a team of agent & agent pipe line. Performing tasks that may be assigned by the supervisor from time to time
Roles and Responsibilities: Identify training needs in coordination with agency leaders and the field force. Design and propose training programs aligned with business priorities and field readiness. Ensure high-quality delivery of all training initiatives. Oversee the development and maintenance of all training decks and materials. Actively collaborate with Product, Compliance, Sales, and other teams to ensure all information is up to date and accurate. Ensure timely review and approval of training materials. Lead and manage the training team, ensuring clear roles and responsibilities. Assign work based on program needs and trainer strengths. Monitor team performance and coach for continuous improvement. Ensure smooth execution of all training sessions, including scheduling, trainer preparation, and coordination with stakeholders. Maintain quality standards across all programs and sessions. Automate training reports where possible to improve efficiency. Deliver reports that go beyond attendance, incorporating insights and analysis on training impact, participation trends, and field readiness. Provide regular updates to the Head of Training with recommendations for improvements. Ensure proper documentation of training data, session records, and feedback. Maintain organized and clean data systems for efficient reporting and analysis.
Position Objective: This position is responsible for the daily operations of all technology infrastructures which includes data center, network and server services, telephony, service monitoring, user support/help desk, workstation management, servers, storage and business-related applications. This position is operationally responsible for ensuring the availability, integrity, security standard and governance for all IT systems and infrastructure. Roles and Responsibilities: • Provide technology support for critical components of the business by using strong communication, problem solving and customer service skills. Responsible for the procurement, tracking, configuration, installation, maintenance, troubleshooting, and/or access administration of end user computing devices, related applications and peripherals (including laptops, mobile devices, workstation operating systems, and related network). Responsible for the front-end user support regarding business applications supports which related to day-to-day business activities collaborate with respective application support team. Provide best-in-class customer service to meet the desktop technology needs of end-users Work to proactively understand end-user computing and desktop technology needs. Take ownership of and accountability for technical issues while maintaining a high level of client satisfaction through effective communication and prompt resolutions Provide quick response and utilize problem solving skills to resolve escalated requests from the Service Desk regarding Endpoint issues/needs via telephone, email and desk-side support. Execute and/or support the imaging, installation deployment or troubleshooting of desktops, laptops, mobile devices, operating systems, application software, IP phones, printers and peripherals (new and upgrades) on both a one-off and project basis. Ensure the EUS and all relevant manuals are updated with proper versioning control in placed. User manuals must be properly tracked and reviewed by the authorized personnel timely. To conduct daily check of hub room at least twice a day to monitor and to keep track of the network connectivity. To monitor CCTV on daily basis and to report any suspicious scene or activity spotted immediately to CTOO. To conduct a check on the access card at least on monthly basis to filter the abnormalities defined. To keep track of IT inventory and to ensure information/records are always up to date. Work closely with any of the team member and to back up each other at any time to ensure no daily activities and tasks are being carried out without any delay.
Position Objective: The incumbent serves as the liaison and the reference point between the Business/ technical analyst and the IT vendors/developer/programmer in making sure the Business Requirements are clearly understood and translated to the functional requirements by leveraging on the resources and skill-set within and across the work-streams. Drive the stakeholders for completion of documentation relating to business requirement capturing and system designing specifications with required verifications and sign-off. (URSs and SFSs) Evaluate best suitable solutions for AIA with business justifications and recommendations for management approval. Manage solution providers through the RFP, Procurement and sourcing, legal and technology risks related documentation and timely payments to ensure successful closure of the projects (solution delivery and implementation) Manage the UAT process and solution implementations with timely go-live Work with Business Users to ensure preparation and validations of UAT plans including the Test Scripts as per the signed off URSs/ SFSs. Ensure carrying out people development and motivation activities sufficiently to ensure availability of right competencies for solution delivery as expected by the senior management. Perform other responsibilities and duties periodically assigned by the reporting authority in order to achieve the overall functional objectives of the division. Roles and Responsibilities: • In addition to the above, liaise with the business users and the functional management to enhance the IT Application Systems architecture and overall alignment to the business needs. • Provide required support to the reporting management when attending on the IT risks and audit compliance related activities. • Provide application support for overall system testing process as necessary. • Ensure availability of technical documentation required for maintenance of the IT Application Systems, including system architecture and process flow diagrams, data communication and integration methodologies, database structures and design related details etc. • Ensure applications are developed and transferred to production environments in compliance to the AIA standards. • Provide technical support in troubleshooting the application related issues. • Provide necessary technical support in BAU as well as special tasks relating to BCP / DR activities. • To analyze business issues and recommends best practices and technical expertise and solves straight forward problems by applying innovative solutions. • To review Business Scenario and test scripting in ensuring they are in line with the business requirements. To conduct the review sessions with the users to ensure acceptance and signed off by users. • To lead a group of business analyst/business analyst in Business Requirement scoping and User Acceptance Testing (UAT) planning and execution, ensure business process training to testers for comprehensive system testing. • To identify potential risks and to suggest mitigation action. • To proactively escalate potential concerns or issues for management attention and decision. • To allocate appropriate resources to undertake the day to day activities and to ensure the agreed timeline for every activity are met. • To identify training needs for the team member. • To mentor and to provide guidance to the team member to ensure the needs are addressed. • To ensure personal development for self-improvement and build positive working relationships within the team. • Project manage the business and IT system enhancement/ new product launch and new initiatives to ensure quality delivery and launch within timeline. • Prepare overall status and activity metrics that documents and tracks delivery of IT services, planned and unplanned system outages, and other key IT performance metrics. • Maintains overall security of the data privacy and network to ensure proper compliance in place. • Ensures high availability of critical business systems/applications. • Manage staff members in their daily activities as well as supporting any other /IT/Group projects. • Develop and manage relationships with vendors in support of staff augmentation and systems support. • Manage overall capacity utilization of server/hardware environment ensuring it is optimized to meet business requirements. • Timely update of enterprise standards and technology architecture and the IT operations governance process. • Participate actively with suggestion and to execute the action plan as deemed appropriate in all aspects of tasks as required to ensure timeline is met without any delays. • Support the Head of Application / CTOO in all aspects of discipline and as when required. • To work closely with the relevant parties including the Group Tech Office and or Group Tech Risk to carry out the disaster recovery (DR) and business continuity methodology (BCM) as per the agreed timeline. • To monitor the completion and closure of all the relevant Technology Incident Management (Tim) within agreed timeline. • To raise and escalate all incidences and issues timely for resolution. • Monitor and review policies and procedures such as user log-on and authentication rules, security breach escalation procedures, security assessment procedures and use of firewalls and encryption routines. • To lead day-to-day operations of end-user support in line with agreed Service Levels and ensure appropriate cover for out of hours support within internal team or external vendors. • To ensure there is adequate cover to support end-user support on a daily basis and that any incidents are requests are responded and resolved within agreed SLAs. • To ensure end-user support have the correct controls in place to protect from all significant external and internal threads. • To investigate and resolve technical challenges within IT team and support the senior management level in operation decision making. Authorise or reject actions as required to maintain a cohesive IT services provided to AIA Myanmar.
Job Description Summary Agency Operational Excellence manager is responsible for leading the strategic design, implementation and governance of key operational initiatives that support growth, efficiency, and experience of agency force. This role plays a critical part in ensuring that agency operations run smoothly and are aligned with company standards, incentive structures, and transformation goals. Roles and Responsibilities: Design, update, and enforce the Agency Operations Handbook, ensuring alignment with current policies, compliance requirements, and field practices. Develop and maintain SOPs to ensure operational consistency across all agency channels. Monitor effectiveness and compliance of SOPs through periodic audits and feedback mechanisms. Act as project lead or local champion for regional and group-level initiatives, driving implementation and integration across agency operations. Strategically plan and execute agency recognition events, conferences, and incentive trips, ensuring alignment with business goals, engagement metrics, and performance criteria. Manage budgets, logistics, vendor coordination, and cross-functional collaboration to ensure smooth execution. Identify gaps in processes, systems, and communications, and propose solutions to streamline workflows and improve agent satisfaction. Develop and drive continuous improvement strategies for operational excellence across the agency force. Manage multiple stakeholders across departments (Distribution, Compliance, Finance, HR, etc.)
Taking technical ownership of AIA Myanmar’s Business Intelligence Platform including development and support of the BI Dashboards, ETL process and Data warehouse. Develop and maintain infrastructure systems such as data warehouses, data lakes, data governance, visualization, performance and infrastructure. Apply ETL - data extraction, transformation and loading techniques in order to connect large data sets from a variety of sources. Translating business data needs to technical specifications. Technical support to data analytics tool and data sources. Provide BAU support for existing and new data platforms. Implement data pipelines to bring data at reach to platforms or tools. Maintain development roadmap aligned with product and infrastructure objectives to support advanced data solutions. Develop and maintain technical documentation related to data warehouse. Perform other responsibilities and duties periodically assigned by the reporting authority in order to achieve the overall functional objectives of the division.
Act as frontline life insurance sales staff in bank branch. — selling life and health insurance products either in-branch sales or at customer's location. Conduct Financial Needs Analysis and identify customer's insurance needs; subsequently recommending life and health insurance products to best suit their needs. Ensure sales targets are being met, while working closely with bank staff to optimize sales. Build relationship and collaborate with bank staff to build a strong pipeline of insurance prospects/leads. Work closely with the AIA's sales manager and bank staff to identify opportunities to increase sales and customer retention. Work closely with AIA's sales manager and participate in joint visits to improve sales skills and drive performance. Provide quality customer service and after-sales services to maintain customer relationships (servicing, claims, complaints, etc.). Ensure adherence to sales quality and compliance standards. Prepare periodic reports to update sales manager on sales progress and opportunities for improvement in branches.
Position Objective: The incumbent serves as the primary responsible person and take complete ownership of the end-to-end project delivery, liaison between the Business, IT/Technology and the Vendors in making sure the Business Requirements are clearly understood and translated to the functional/technical requirements and achieve projects goals and drive system adoption by conducting good quality testing and training along with good change management practices. Drive and deliver transformation projects on time and within budget to achieve overall digital transformation goals of AIA. Roles and Responsibilities: Project and Delivery Management Business minded and approach Digital/IT projects from business perspective to make sure sustainable return from the investment Liaison with Business PM (as Delivery Manager) or act as General PM Establish good working relationship with stakeholders (management, business, IT, vendor, Group) of all level to make sure smooth deliver of the project Lead/support during project definition phase to 1) prepare business case and budget 2) prepare project charter and get consent from relevant stakeholders 3) present management for project approval and address their concerns if any 4) sensible project KPIs are defined to be measured against before closing out the project Manage day-to-day project, making sure project is delivered on time, within budget and quality expectations are met Conduct technical testing and support user acceptance testing and get sign-off Provide trainings (train-the-trainer) or manage training from vendors Know the importance of documentation, making sure all necessary project documentations are in place To make sure necessary AIA IT standard procedures and processes are followed and compliances are met Set up system operation procedure after go-live Change Management Spent good amount of time to understand real business problem, document them and get consent from relevant people to make sure problem statement is right. When required, conduct user research to get real insights Appy human-centered design when relevant and approach the project from “solving human problem” perspective Create change management plan which might include 1) proper UAT and training 2) setting up hotline for users where they can raise issues and ask questions, etc. Also to make sure users are psychologically managed to embrace change and comfortable with the change Monitor user feedbacks/behaviors after the system go-live and take proactive measures in case of any issues or potential issues with the change Operation Support Manage day-to-day system operation support after go-live Set up monitoring process and auto alert mechanism Establish incident procedure/tool and enforce user/vendor to follow the procedure Review operation SLAs regularly and take necessary actions to make sure system met good availability and performance requirements Handle day-to-day issues and monitor the completion and closure of all the incident tickets within defined SLA SME Act and be considered by others as subject matter expert on respective domain (customer care, contact center, customer relation) Brainstorm with business owners and contribute in domain specific process and standards Perform quick assessment and provide high level feasibility check and recommend high level solution Support business users to translate business requirements into functional and technical requirements Miscellaneous Participate and support IT internal governance processes such as (Technical Build Permit) TBP, Architecture Design Review (ADR) or Change Control Board (CCB) Support and provide best answers within one’s knowledge related to IT audit process and other compliances Represent Myanmar market/BU in relevant Group projects and provide necessary supports Perform other responsibilities and duties periodically assigned by supervisor where relevant
Position Objective: Highly motivated Full-Stack Developer who is proficient in front-end and back-end development and can take ownership of the deployment process. Roles and Responsibilities: Lead the design, development, testing, and deployment of both front-end and back-end components Ensure alignment with business requirements, compliance standards, and architectural principles Promote modular, reusable, and maintainable code across all development efforts Build lightweight, scalable, and efficient web and mobile applications tailored to life insurance operations Translate design mock-ups and wireframes into responsive and interactive interfaces. Implement pixel-perfect designs using modern design frameworks. Optimize performance and user experience across platforms Leverage modern backend technologies Design and implement robust, secure, and well-documented APIs to support internal and external integrations (e.g., payment gateways, CRM, underwriting engines). Ensure APIs follow RESTful standards, include proper authentication (OAuth2, JWT), and are version-controlled. Maintain API gateways and monitor usage and performance. Take full ownership of the CI/CD pipeline, from code integration to production rollout. Ensure zero-downtime deployments, rollback strategies, and post-deployment validation. Define and enforce coding standards, testing protocols, and review processes. Implement unit testing, integration testing, and assist performance testing as part of the SDLC guideline by AIA.