Roles and Responsibilities:

• Identify training needs in coordination with agency leaders and the field force.
• Design and propose training programs aligned with business priorities and field readiness.
• Ensure high-quality delivery of all training initiatives.
• Oversee the development and maintenance of all training decks and materials.
• Actively collaborate with Product, Compliance, Sales, and other teams to ensure all information is up to date and accurate.
• Ensure timely review and approval of training materials.
• Lead and manage the training team, ensuring clear roles and responsibilities.
• Assign work based on program needs and trainer strengths.
• Monitor team performance and coach for continuous improvement.
• Ensure smooth execution of all training sessions, including scheduling, trainer preparation, and coordination with stakeholders.
• Maintain quality standards across all programs and sessions.
• Automate training reports where possible to improve efficiency.
• Deliver reports that go beyond attendance, incorporating insights and analysis on training impact, participation trends, and field readiness.
• Provide regular updates to the Head of Training with recommendations for improvements.
• Ensure proper documentation of training data, session records, and feedback.
• Maintain organized and clean data systems for efficient reporting and analysis.

Minimum Job Requirements:

• Bachelor’s degree in Business, Education, Human Resources, or a related field
  A master’s degree is preferred. Equivalent experience may be considered in lieu of formal education
• Minimum of 5 years of experience in training, learning & development, or agency development, preferably in the insurance or financial services industry
• Experience in leading teams and managing training programs is essential
• Relevant licenses and certifications in training, facilitation, or instructional design are an advantage
• Strong facilitation and presentation skills
• Proficiency in Microsoft Office and training platforms (e.g., LMS, Zoom, Teams)
• Excellent communication and stakeholder management
• Analytical skills for reporting and insights
• Fluent in Burmese and English