Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment and enjoy building lasting relationships? If so, we want to hear from you! What You'll Do: Engage with existing and potential customers and drivers to provide world-class support. Offer guidance on our services, tariffs, registration, and app usage. Handle inquiries, troubleshoot operational issues, and escalate complex cases when necessary. Reach out proactively through outbound calls to share promotions, updates, and special offers. Gather and analyze feedback to improve customer and driver satisfaction. Support initiatives for customer and driver acquisition and retention. Maintain accurate records in our internal systems and prepare basic reports. Collaborate with team members to resolve operational challenges. Meet and exceed KPIs and operational goals. What We Offer: Competitive salary. Performance-based bonuses. 5-day working week, 9AM - 6PM. Comprehensive training and mentorship from experienced managers. Opportunities for career advancement. A supportive and dynamic work environment. A vibrant, tech-savvy workplace with access to CRM tools, messaging platforms, and news updates.
Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment and enjoy building lasting relationships? If so, we want to hear from you! What You'll Do: Engage with existing and potential customers and drivers to provide world-class support. Offer guidance on our services, tariffs, registration, and app usage. Handle inquiries, troubleshoot operational issues, and escalate complex cases when necessary. Reach out proactively through outbound calls to share promotions, updates, and special offers. Gather and analyze feedback to improve customer and driver satisfaction. Support initiatives for customer and driver acquisition and retention. Maintain accurate records in our internal systems and prepare basic reports. Collaborate with team members to resolve operational challenges. Meet and exceed KPIs and operational goals. What We Offer: Competitive salary. Performance-based bonuses. 5-day working week, 9AM - 6PM. Comprehensive training and mentorship from experienced managers. Opportunities for career advancement. A supportive and dynamic work environment. A vibrant, tech-savvy workplace with access to CRM tools, messaging platforms, and news updates.