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Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment and enjoy building lasting relationships? If so, we want to hear from you!

What You'll Do:

• Engage with existing and potential customers and drivers to provide world-class support.

• Offer guidance on our services, tariffs, registration, and app usage.

• Handle inquiries, troubleshoot operational issues, and escalate complex cases when necessary.

• Reach out proactively through outbound calls to share promotions, updates, and special offers.

• Gather and analyze feedback to improve customer and driver satisfaction.

• Support initiatives for customer and driver acquisition and retention.

• Maintain accurate records in our internal systems and prepare basic reports.

• Collaborate with team members to resolve operational challenges.

• Meet and exceed KPIs and operational goals.

What We Offer:

• Competitive salary.   

• Performance-based bonuses. 

• 5-day working week, 9AM - 6PM.

• Comprehensive training and mentorship from experienced managers.  

• Opportunities for career advancement.  

• A supportive and dynamic work environment.

• A vibrant, tech-savvy workplace with access to CRM tools, messaging platforms, and news updates.

• Basic knowledge of Excel or Google Spreadsheets.  

• Experience with CRM or customer management systems is a plus.

• Proficient in English.

• Excellent communication and interpersonal skills.  

• Results-driven and comfortable working with KPIs.  

• Team player with a positive attitude.