Recruitment Channel Development Support multiple recruitment channels (traditional & digital) Help to lead in acquisition cost and return on investment (ROI) reporting Support a complementary set of acquisition channels Post vacancies internally and externally to the relevant channels, ensuring position advertisement reaches target audience and ROI is realized from selected channel(s) Candidate Selection Work with hiring managers and talent acquisition lead in updating job descriptions for new hiring Short listed of suitable candidates according to the job description, company culture, and salary guidelines Initiative contacts to preliminary interviews and screening Prepare short list of recommended candidates to line manager/s Proactively manage interview scheduling with hiring managers Participate in interviews with the hiring manager, ensuring interview standards are followed Collect feedback from hiring manager Provide constructive feedback to the candidate Negotiation and closing of offers directly with candidates, presenting a total value proposition, highlighting remuneration, benefits, future career opportunities Support onboarding, internal announcements, and induction programs Ensure smooth new hire setup, including documentation and required resources
Key Areas of Responsibility for Student Service / English Coach Position This position will be hired for Wall Street English Myanmar. *Student progress and class booking* Prepare a study plan for each student Monitor assigned students’ progress proactively and ensure the students have the classes booked for them to reach their learning goals Follow the school guidelines with respect to booking best practices and coordinate with the CHoT to request adjustments to the schedule when needed Follow-up and ensure that the students attend the classes they have booked Drive student progress by providing on going and consistent support, advice, coaching and feedback Meet assigned students at pre-defined touchpoints according to the CFP Understand each individual learner’s psychology and tailor your teaching skills accordingly to provide guidance to students that is personalized to their needs Take turn in the speaking center to support the students conducting their multimedia lessons *Social classes and event conceptualization and delivery* Plan and teach social classes to drive student engagement in the center or online Participate to the conceptualization, preparation, and execution of center events online or in-center Inform and invite students about upcoming events that are relevant to the student interests *Student experience* Always behave in a professional manner with the student community Take center tours turns to maintain a total English learning environment, a clean and orderly center, as well as compliance to the school rules and regulations for the students Capture students concerns or feedback when raised, escalate to Customer Experience management when necessary and follow-up on resolution to ensure students satisfaction with the school Support the school management to capture structured feedback, such as surveys, when requested *Internal Revenue* Build and maintain a close relationship of trust with the Educational Consultant to collaborate on Internal Revenue opportunities from students Ensure that end of course appointments are rigorously conducted with students ending their contracts in line with the procedures in place Proactively share information with the EC team about the students that are subject for contract renewal or prone to refer prospects to contribute to the center target achievement Conceptualize events that will contribute to the IR channel with Sales and Teaching teams Encourage students to invite referrals prospects to the center events Support external channels revenue generation with the delivery of demo classes upon request from the Sales team in line with the policies and procedures in place ------------------------------------------------------------------------------------------------------ Working Hours & Days School provides 6 off days per month and we do not close in weekends.
Key Responsibilities Lead and manage the sales team to achieve monthly sales targets and conversion goals. Set individual sales objectives, monitor performance, and implement improvement plans. Analyze sales data, conversion rates, and team effectiveness, providing regular reports to management. Ensure accurate and timely updates of customer and sales information in the system. Conduct sales presentations and support enrollment activities to drive business growth. Coach, train, and develop sales team members through regular feedback and performance reviews. Manage team schedules and oversee completion of required sales training programs. Collaborate with Service, Marketing, Activation, and Operations teams to improve lead generation and conversion. Share customer feedback and market insights to support business and marketing strategies. Support recruitment and development of a high-performing sales team.
Key Areas of Responsibility: 1. Sales performance management Review the sales objectives for the month and set individual objectives for each EC to meet the center target respecting commercial ground rules. Review the previous sales team performance, identify areas of improvement, and prepare an action plan to improve sales effectiveness. Consistently review and evaluate the conversion performance of the all the channels,activities/events, and sales team members. Ensure accurate and timely information updates from the sales team in the organization’s system. Prepare a daily/weekly report for the Sales Manager on the sales situation in the center and revise the action plan to ensure that milestones and targets are met. Contribute to the sales of the school by offering prospect presentations during the month. Ensure that the defined show distribution ground rules are respected in the school. 2. Sales team skills development and management Monitor the sales team member performance through data analysis and observations and identify areas of improvement. Regularly conduct on-the-job training and coaching sessions tailored for each sales team member. Conduct a feedback session with each sales team member monthly. Manage the registration and completion of the assigned training courses on the sales training platform for the new sales team members. Manage and evaluate on frequent basis (monthly/quarterly) the performance of the sales team in line with HR policies and procedures. Manage the schedule of the sales team members in a fair and balanced way. 3. Cross-departmental collaboration Work with the School Service Manager to create a monthly activities calendar for prospects. Collaborate with Activation team by participating in external activities providing customer insights and feedback on supply conversion of the promoter leads. Drive school’s recruitment effort to build a competent team to deliver high sales performance Collaborate with the TMK Manager to update on supply conversion and feedback on booking effectiveness. Share market insights specific to the location and audience demographics with the Sales Manager and the Marketing team on a regular basis. While the above includes a description of the essential functions of the position, other duties may be assigned. This job description is subject to change at the discretion of management.
This position is opened for Kids & Us Business Unit from Mandalay Campus. 1. Teaching Do the online Kids&Us training within the provided deadlines and attend any extra online and practical training required by the School Academic Coordinator (SAC). Teach classes and demos according to the Kids&Us Method, as defined in the teaching guides. Be responsible for the learning success of your cohort of students, and ensure they reach their language learning goals by following the Kids&Us Method. Carry out daily monitoring of your students by tracking the frequency of the audio, attendance, reports, progress tests, detecting incidents or problems with the students, etc. Inform the school’s Management and/or School Academic Coordinator about any situation requiring managerial attention or potentially impacting the customers’ experience of the students or the parents. Provide regular follow-up to your students and parents on My Classroom tool by writing progress reports, low performance at the end of each term or any other files required by the SAC or the Academic Manager (AM). Prepare and attend individual parent-teacher meetings with the coordination of SAC or AM. Attend the Monthly and Quarterly Internal meetings with the SAC and Management. Do the oral tests to students, do the placement tests to prospects and so the substitution as required. Deliver the students’ materials following the SAC’s instructions. 2. Events organization participation Participate in the organization of Open Day, Babies & Kids Experience, Storytimes, Kids Weeks and other school activities, together with the Academic Coordinator, Academic Manager as required. Deliver, prepare or assist with the preparation of extra activities as required by the SAC or SM. 3. Students and Parents Engagement Establish a good relationship with parents and students and increase loyalty from the parents by actively participating when the kids are entering and leaving the classrooms. Ensure your students are happy with their classes and learning environment, and ensure parents are satisfied with their kids’ learning progress by soliciting and acting on feedback. Create a fun, total English learning environment. 4. Customer Service Support Welcome prospects in the school when the Sales Team is busy or absent.
Position Purpose To support the overall management and coordination of Ambassador Operations across both campuses, ensuring smooth, safe, and efficient daily school operations. The Assistant Manager will provide leadership to the Ambassador team, coordinate operational activities, resolve day-to-day issues, and ensure that services are delivered in accordance with school standards and procedures. Key Responsibilities A . Team Management & Supervision Support the Ambassador Manager in managing the Ambassador team across both campuses. Allocate daily duties and responsibilities based on operational requirements. Monitor staff attendance, performance, punctuality, and work standards. Provide guidance and support to new and existing team members. Identify staffing gaps and operational challenges and report them to management. Assist with staff training, onboarding, and performance follow-up. B. Two-Campus Operations Coordinate daily operational requirements between Bahan and Hlaing campuses. Ensure both campuses receive appropriate operational support. Monitor the movement and allocation of staff, vehicles, equipment, furniture, and other operational resources. Coordinate with relevant departments to ensure smooth daily operations. Support the implementation of operational procedures consistently across both campuses. C. Daily School Operations Oversee daily operational activities and ensure they are completed on time. Follow up on classroom setups, events, activities, transportation, cleaning, facilities, and other operational requirements. Respond promptly to urgent operational issues. Coordinate with Facilities, Security, Cleaning, Transportation, Procurement, Finance, Admissions, and other relevant teams. Ensure operational requests from teachers and departments are properly followed up. D. Transportation & Student Support Support the coordination of school bus and transportation services. Monitor daily pick-up and drop-off operations. Coordinate with drivers, bus monitors, and relevant staff regarding transportation issues. Assist with resolving transportation-related concerns and communicating updates to relevant stakeholders. Ensure transportation procedures and safety requirements are followed. E. Facilities & Maintenance Coordination Monitor and follow up on maintenance, repair, cleaning, and facility-related requests. Coordinate with the Facilities/EXERA teams and external vendors when required. Conduct regular checks of operational areas and report issues requiring attention. Follow up on outstanding maintenance works until completion. Escalate major or urgent facility issues to the appropriate manager. F. Events & School Activities Support the planning and execution of school events, meetings, orientations, open houses, and other activities. Coordinate room setups, furniture, equipment, transportation, cleaning, security, and other logistical requirements. Ensure operational preparations are completed according to agreed timelines. Provide on-site operational support during major events when required. G. Communication & Coordination Act as a key communication point between the Ambassador team and other departments. Communicate operational updates clearly and promptly. Attend meetings and provide updates on ongoing operational matters. Maintain good working relationships with teachers, staff, parents, vendors, and external service providers. Escalate issues appropriately when they are beyond the Assistant Manager's authority. H. Reporting & Follow-Up Maintain records of operational issues, requests, incidents, and completed tasks. Prepare regular updates/reports for the Ambassador Manager and/or School Leadership. Track outstanding tasks and ensure timely completion. Identify recurring operational problems and recommend practical solutions. Assist in reviewing and improving operational procedures. Decision-Making & Authority The Assistant Manager is expected to: Reallocate Ambassador staff based on operational priorities. Coordinate immediate solutions to operational issues. Escalate financial, safety, staffing, or policy-related matters requiring management approval. Recommend improvements to operational processes and team structure. Take ownership of assigned operational matters from initial request through completion.
It is important to enter the Prospect's information in HubSpot completely and accurately. The discussion plan must be clearly explained to the prospect. When making an appointment, 1- Explained to the prospects , how long the apts will take (up to 30 to 45 minutes ) 2- Fill all the detail about the prospects infomations under meeting notes The correct number to be contacted when connecting to Online Booking. Social media, username must be included in Hubspot and Daily prospect sheet. If prospect change the current appointment to a different time, don't forget to update the new appointment time and Notes in the Outlook Email Calendar HubSpot and Daily Prospect sheet. For scheduled appointments, please contact to prospects to confirm before the appointment time and to add update in Daily prospect sheet. Be careful to add follow up call follow update in HubSpot. Don't forget to write down the correct oversea leads contact number (example, WhatsApp, Viber, Telegram, line, etc....) under comment box, HubSpot, additional note and daily sheet. If prospects name is not correct at the Website leads, always make sure to call sister, brother and make sure to ask thier correct name and write down the prospects real name in the HubSpot. Don't forget to upload the recording of the call per day. Needed to request Referral for online app and incenter app. Need to ask, if the propsets is Highschool persona , always invite their parents to the apts .
Position Summary The Activities Executive is tasked with overseeing the procurement, cost management, inventory tracking, and distribution of materials needed for Kids&Us activities and operational functions. This position ensures that purchase requests are processed accurately and efficiently, coordinates with vendors, and upholds financial and procedural compliance to support seamless activity execution across centers. Key Responsibilities 1. Activity Planning and Execution (50%) Collaborate in the development of monthly activity and decoration themes for schools. Conduct vendor sourcing, cost assessments, and purchase materials aligned with the monthly activity plan. Coordinate with vendors on order management, delivery schedules, and issue resolution. Allocate and distribute activity materials to centers on a weekly and monthly basis to ensure timely availability. Accurately allocate costs for all materials procured. 2. Kids&Us Product Inventory Management (20%) Store and organize materials in compliance with company policies. Distribute materials to students and teachers according to SOPs, including new school year preparations. Oversee procurement for centers by replacing outdated items and acquiring materials for new locations. Monitor orders and communication from Spain to ensure accurate and timely inventory management. Prepare and submit monthly export and usage reports for the Finance Team. 3. Reporting and Documentation (20%) Prepare and submit purchase requests, obtain necessary approvals, and issue purchase orders following internal procedures. Submit all purchase receipts and ensure monthly payments are processed on time. Compile and submit invoices, delivery receipts, and all relevant payment documentation to Accounts Payable. 4. Event and Ad Hoc Support (10%) Assist in event preparations, such as the Kickoff parties and the Graduation ceremonies, including PR processing, vendor coordination, and handling payments and invoices. Support additional ad hoc tasks or projects related to activity execution as directed by the Activities Manager.
Job Responsibilities Oversee the school’s day-to-day operations to ensure smooth administrative functioning. Maintain and update student, staff, and school records accurately and systematically. Manage and supervise school facilities, school bus operations, and inventory. Coordinate with parents, teachers, staff, and suppliers to address operational needs and resolve issues. Organize and coordinate meetings, school events, and academic activities. Collaborate with the Finance Team to manage budgets, expenses, payments, invoices, collections, and sales processes for lunch, bus services, and uniforms. Monitor and support students’ safety, discipline, and well-being during school bus transportation. Report and address emergencies, student-related concerns, and incidents in a timely manner. Handle PO/PR processes, academic supply purchases, emergency purchases, and other administrative tasks. Provide classroom support, assist with lunch duties and bus assignments, and perform other tasks as assigned by the Manager.