Direct report to HOD and senior management. Ensure all units under the division function smoothly and staff are assigned and managed effectively and efficiently in line with company’s policies. Develop and implement strategic plans to support goals of organization. Build and maintain departmental structure adaptable with organizational standards and practices. Coordinate and cooperate with other departments and divisions to ensure smooth operation of the company. Supervise operation processes within an insurance practice to promote operation efficiency. Anticipate implications and consequences of situations and prepare contingency plans to take appropriate actions. Monitor enterprise risk and coordinate with Risk Management Committee. Manage agreements and relationships with relevant stakeholders. Evaluate overall performance by gathering, analyzing, and interpreting data and metrics.
Report to HOD on monthly performance versus target surveys Conduct Risk surveys (full risk surveys, follow up surveys, loss prevention surveys, thermography surveys, forklift/warehouse operation surveys). Present/submit (international) standard survey reports to assist underwriters/ reinsurers/business(marketing) to understand more risk and to set appropriate rates and T&Cs. To make risk improvement recommendations to create win-win situation of both client and insurance company Commit to turnaround time agreed with respective stakeholders. Ensure to dispatch all reports to parties on time. Contribute to trainings and knowledge sharing sessions Monitor and review individuals and department performance to promote Perform any other duties and responsibilities assigned and directed by direct superior
Workshop Operations Manage day-to-day operations of the technical claims workshop, ensuring efficient and compliant claim handling Plan and control workflow for timely inspections, assessments, and repairs Ensure workshop facilities, tools, and equipment are well-maintained and fully functional Effectively allocate resources and supervise technicians and assessors Technical Claims Management Lead accurate and fair technical assessments of claims, including damage evaluation and repair cost estimation Review and approve technical reports, estimates, and repair orders Handle complex, high-value, or specialized claims assessments Work closely with claims adjusters and internal stakeholders for smooth claim resolution Team Leadership & Development Lead, mentor, and coach workshop technicians and assessors Conduct performance reviews and support continuous skill development Foster a positive, collaborative, and performance-driven work culture Quality, Compliance & Cost Control Ensure compliance with company policies, industry regulations, and health & safety standards Implement quality assurance processes to improve accuracy and turnaround time Investigate and resolve customer complaints or technical discrepancies Manage workshop budgets, control costs, and track key performance indicators (KPIs) Collaboration & Continuous Improvement Collaborate with claims, underwriting, and customer service teams Manage relationships with external vendors and repair partners Stay updated on industry trends, technologies, and best practices Drive process improvements and adopt new tools to enhance efficiency
Make sure for the completion of audit engagement as annual plan. Well support to Second In-charge and HOD for all auditing process. Identify and quantify the significant risk during engagement. Make sure for relevant competency level and code of conducts. Ensure for the effective communication with audit clients. Other duty assigned by HOD and Second In-charged.