Maintain accurate records of service calls, repair and maintenance performed. Organize training and ongoing support for install teams. Provide exceptional customer service by effectively communicating with clients regarding system performance repair and maintenance needs. Prepare daily, weekly and monthly service reports. Ensuring timely and quality service delivery and customer satisfaction after service. Provide technical support and on site guidance. Communicate with clients regarding complaints and feedback. Other tasks and responsibilities as required to maintain efficient department operations.
Develop and execute procurement plans aligned with operational needs and budgets. Source, evaluate, and negotiate with suppliers to secure quality, price, and delivery terms. Manage purchase orders, contracts, and approvals with accuracy and compliance. Coordinate inbound logistics, transportation, and inventory flow to avoid delays. Monitor supplier performance and resolve issues related to quality, delivery, or cost. Work with internal teams to forecast requirements and maintain optimal stock levels. Prepare reports on purchasing activity, cost savings, and logistics performance.
Develop and execute comprehensive digital marketing and branding strategies across social media, search, display, and influencer channels for Consumer Electronic (CE) Brands. Oversee performance marketing, manage ad spend budgets, and optimize campaigns for ROAS, engagement and conversion. Good idea & Creative thinking. Measuring and reporting on the performance of all digital marketing and branding campaigns to product launch, reinforce awareness and initiatives. Assist in Managing internal creative team, Digital Marketing and Branding to deliver the projects on time. Collaborate with internal cross functional departments (Commercial Sales and related departments) for creating activation and campaigns and develop branding materials, provide strategic recommendations based on the specific requirements of each project.