Work directly with the GM across three companies. Support the GM in daily management and business activities. Work under GM instructions and ensure proper follow-up until completion. Attend and coordinate internal and external meetings with the GM. Represent the GM in assigned meetings when required. Coordinate with HODs and managers across all three companies. Follow up on GM decisions, action points, deadlines, and important matters. Prepare management reports, presentations, meeting minutes, and updates. Monitor key business, operational, HR, finance, sales, and customer matters. Escalate important issues to the GM in a timely manner. Maintain strict confidentiality of management and business information. Support special projects and other assignments given by the GM.
Prepare and send service reports to clients. Inform clients about service schedules and changes. Handle customer inquiries and complaints professionally. Coordinate with the Operation Team for service-related matters. Follow up on service issues and ensure timely responses. Maintain proper customer and service records. Perform other customer service and office-related tasks as assigned.