As Customer Service for managing ticket complaints, documentations for databases. Handling of customer enquiries,compliance with regulatory requirements. Preparation of service ticket reports and follow up for pending queries. -Provide Superior Customer Experience on Calls/Email to Consumer -Resolve all Customer Queries and Follow Established Procedures as Appropriate with related team -Provide alternatives and apply Superior Service No, Call Handling -Skills on duty (Day & Night) with shift on floor -To identify the Mood, Profile & Need of the Customer and leverage these details to offer the best suited benefits/products to the -Customer while being compliant with the laid guidelines. -Highlight Issues through Feedback and escalation matrix internally and externally -Recommend Changes in Workflows as needed
Perform Event Monitoring for all Data Centre Facilities infrastructure to ensure Data Centre is in normal function (eg. UPS, power, temperature control, humidity, etc.). Ensure all DC supporting infrastructure (i.e. Environment Monitoring System (EMS), Access Control Systems, etc) are functioning well. Handles a wide range of systems, including power distribution units, CRAC units, fire safety, and other infrastructure components. Implements, installs, and maintains mechanical, electrical, plumbing, and related infrastructure systems. Skilled in identifying the impact of system malfunctions on critical facility components. Daily report to assistant facility manager. Coordinate the work of sub-contractors for overall M&E process and building facilities.