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Customer Service Desk Engineer
(Customer Relation Officer)
Experience level
Job Function
Job Industry
Min Education Level
Job Type
Job Description
An Excellent Opportunity for ...
As Customer Service for managing ticket complaints, documentations for databases. Handling of customer enquiries,compliance with regulatory requirements. Preparation of service ticket reports and follow up for pending queries.
-Provide Superior Customer Experience on Calls/Email to Consumer-Resolve all Customer Queries and Follow Established Procedures as Appropriate with related team-Provide alternatives and apply Superior Service No, Call Handling -Skills on duty (Day & Night) with shift on floor-To identify the Mood, Profile & Need of the Customer and leverage these details to offer the best suited benefits/products to the -Customer while being compliant with the laid guidelines.-Highlight Issues through Feedback and escalation matrix internally and externally-Recommend Changes in Workflows as needed
Open To
Job Requirements
Qualification : Any GraduationSkill Set :-Strong Interpersonal, Communication and Listening Skills.-Excellent Verbal Communication.-Customer Focused, with Strong Ability to Resolve Customer Issues and Effectively Address Service-Demonstrated Dependability/Self Motivating Skills-Demonstrated Ability to Work effectively within a Team Environment as well as independently.-Proven Analytical and Problem Solving with a strong attention to detail-Workable knowledge of MS Office Applications (Word, Power-point, Excel) .
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