JOB DESCRIPTION: Provides product/service information by answering questions; offering assistance. Operation floor checking for support to agents call answering. Checking and arrange manpower for call center service level by time. Monitor low productivity and low score on customer satisfaction. Briefing/coaching to agents for weekly QA score and improves quality results by recommending changes. Monitor and encourage for telemarketing to achieve daily target. Maintain and control for group attendant %. Maintains call center database by entering and verifying information; updating.
Job Summary The Supervision Technician is responsible for 24/7 monitoring of broadcasting, transmission, and network systems to ensure uninterrupted service delivery. The role requires hands-on experience in NOC monitoring, incident handling, tickets logging and escalation management. The candidate must understand the operational nature of a Network Operations Center, including real-time alarm monitoring, service impact assessment, and cross-team coordination. Key Responsibilities 1. System & Service Monitoring Monitor broadcasting platforms, headend systems and infrastructure. Monitor transmission links (Satellite, Fiber, IP-based transport). Track alarms, alerts, and performance using monitoring tools. Identify service degradation and potential risks proactively. 2. Incident Management Detect, analyze, and troubleshoot first-level technical faults. Perform initial diagnostics and isolate root causes. Escalate incidents to relevant internal teams or vendors based on severity. Follow escalation matrix. 3. Escalation & Communication Act as the first point of contact during service outages. Coordinate with Infra, IT, cross departments and vendor teams. Provide timely incident updates to management. Prepare incident reports and post-mortem summaries. 4. Operational Procedures Follow SOPs and operational workflows. Maintain shift handover reports with clear fault status updates. Ensure accurate logging in ticketing systems. Support planned maintenance activities and change management processes. 5. Service Quality Assurance Ensure broadcast signals are delivered without interruption. Monitor Transport Streams and verify service availability across platforms
Creative Editing (50%) Develop compelling sportainment content, including promos, highlights, and storytelling formats. Produce and edit high-quality short-form and long-form video content with quick turnaround. Create engaging graphics and basic animations to enhance visual impact. Execute re-editing tasks across sports content (Football, Combat Sports, Motorsport, Golf, and digital clips). Propose creative promo concepts and commercially impactful campaigns. Manage video assets, including data organization and archiving. Live Sports Production (25%) Support live sports preparation, shooting, and on-set production activities. Assist in capturing and delivering content during live events and broadcasts. Coordination (25%) Coordinate with internal sports teams and cross-functional teams for content execution. Ensure smooth workflow through preparation, communication, and follow-ups. Conduct quality control (QC), manage materials on servers, and ensure data accuracy. Monitor communications (emails, briefs) and support operational readiness.
This role is ideal for someone with a strong understanding of digital and social media platforms, content marketing, SEO/SEM, and digital media buying. This role requires strong copywriting skills and a passion for sports, local content, and digital media. Support the planning and implementation of digital marketing campaigns across social media, SEO/SEM, content marketing, and digital media buying. Write clear, engaging, and brand-consistent copy for social media posts, digital ads, websites, and short-form video scripts. (error-free) Plan, schedule, and manage content across CANAL+ digital platforms, including Facebook, Instagram, YouTube, TikTok, Viber, and website. Assist in developing and executing content strategies that align with marketing goals and audience interests. Create engaging short-form video content (e.g., Facebook Reels, TikTok videos), leveraging tools like CapCut and similar. Coordinate with talents to ensure scripts effectively promote the content and convey key messaging Collaborate with designers, editors, and editorial teams to support the content production, including visuals, videos, and animations. Monitor current trends, digital culture, and platform updates to inform content creation and audience engagement. Analyze campaign performance and provide actionable insights for ongoing optimization. Ensure brand consistency and high-quality output across all digital touchpoints.
Provide senior-level IT workplace support to end-users, resolving complex hardware, software, and access-related issues. Act as the escalation point for critical incidents, ensuring timely resolution and high user satisfaction. Manage IT service operations, including incident, request, and problem management in line with SLA requirements. Maintain and support end-user environments such as Windows/macOS systems and Microsoft 365 services. Oversee device lifecycle management, including procurement coordination, deployment, maintenance, and asset tracking. Manage user onboarding and offboarding processes, including account setup, access control, and device readiness. Enforce endpoint security measures, including patching, antivirus/EDR, and compliance standards. Collaborate with infrastructure teams to support network, server, and cloud access issues. Coordinate with vendors for IT equipment procurement, support, and maintenance services. Maintain and update IT documentation, knowledge base, and standard operating procedures (SOPs). Contribute to IT Workplace initiatives and projects , such as device standardization, collaboration improvements, user experience enhancements, and process optimization. Assist with cloud services usage (Azure/AWS / M365) from a user-support perspective (accounts, licenses, access issues).