This position will be responsible for the achievement of high persistency in premium collection, payouts according to policy provisions, and quality reconciliation for all Dai-ichi Life policies. Support for insurance premium collection/refund/payments and related policy servicing. Check bank statements for premium payment, due premiums, and system data entry for payments, daily. Fully understand the customers’ requirements and align with respective Operations and Distribution teams for policy servicing requests. Ensure timely response and satisfactory resolution of matters requiring the support, particularly from Operations and Distributions for policy servicing function. Coordinate with other departments/cross-functional teams for policy service and premium collection related. Continually improve the customer experience by gathering feedback from partner(s) and customers and gauge their satisfaction level. Strive for ‘Omotenashi’ service standards. Understand the company’s policy provisions & products and be able to explain to customers. Perform UAT testing new products, functions, and system bugs. Additional duties may be assigned from time to time. Be initiative for process enhancement and customer centric.
Develop and maintain robust data pipelines that meet organizational standards for security, scalability, and performance across traditional and cloud platforms. Enhance data integration and consistency by collaborating with cross-functional teams and supporting enterprise-wide data reliability initiatives. Support team members in agile methodologies, continuous delivery practices, and technical upskills to boost delivery speed. Ensure quality and compliance through precise design, code, and test reviews aligned with development standards and platform guardrails. Provide expert-level production support by troubleshooting incidents, performing root cause analysis, and contributing to system stability and resilience. Design, build, test, and deploy consumable data pipelines in alignment with platform guardrails and standards for delivery, risk, and security. Collaborate with teams across DLMM to enhance data consistency and integration. Support the Lead Data Engineer in improving data reliability and availability across the organization. Contribute to the Pod’s delivery velocity by mentoring new team members on agile practices, continuous delivery, and team standards, while supporting upskilling of existing members. Conduct design, code, and test reviews to ensure built-in quality and adherence to development standards. Ensure solutions are secure, reliable, scalable, and meet usability and performance expectations. Provide Level 3 support for production incidents, including troubleshooting and root cause analysis. Actively participate in Scrum ceremonies, reporting on progress, dependencies, impediments, and next steps.
Ayeyawady Division
6 day(s) ago
Recruit agents, who will sell the Insurance Products for the company. Achieve business targets set by the company, to be achieved through the team of agents. Lead in the sales of company products and services by working with stakeholders to develop sales strategies, generate customer leads, calls on customers to establish influential relationships to achieve sales objectives and KPIs. Facilitate the pursuit of new business leads by using all resources available including personal network, seminars, trade shows, networking, etc. to penetrate and secure new business resulting in expanding the customer base and potential sale. Maintains market awareness on competitor activities, industrial trends, and new concepts. Guide and lead participation of the team of Agents, in all training programs. Have an in-depth knowledge of business products and value proposition. Develop competencies to be able to conduct training sessions as required to agents and presentations at sales events. Responsible to perform the assign duties independently in the area and report to the Line Manager stationed in Yangon Office. Additional duties as assigned.
This position will be responsible for risk assessment and providing prompt and fair claims review while following the policies and guidelines of Daiichi Life Insurance Myanmar (DLMM). Underwriting responsibilities To conduct risk assessments on applications for insurance, as well as establishing the appropriate coverage and premium to be charged, while keeping the company financially sound. To communicate with related stakeholders (including customers, distribution/sales team, hospitals, co-workers, supervisors and other stakeholders as required) via email, phone and other methods. To enquire and follow-up with accredited/contracted hospitals on cases with medical underwriting in conducting the various medical examinations and tests and the interpretation of certain medical reports. To provide information (including data and statistics) regarding the local health care industry, which is needed for product development, to relevant company personnel. To help uphold DLMM’s firm commitment to professional excellence by applying best practices when performing underwriting on our customers, and to give fair risk assessment results. To attend Underwriting and Claims Committee meetings and any other meetings internally or externally, as needed. To give presentations or other training related to underwriting to colleagues (e.g., distribution/sales, officers from other divisions/departments, etc.) To report the status of applications/policies on a weekly or monthly basis, as needed. To perform monthly quality checking or audit of policies that went through Jet Underwriting. To have a mindset of Kaizen - continuous improvement, and willing to sit for exams such as LOMA, ALU, ICA, etc. To perform additional duties as may be assigned from time to time. Claims responsibilities To perform underwriting evaluations for post-issuance changes, such as Travelling Abroad, Reinstatements, and Group Business New Entrants/Renewal cases. To carry out claims assessments for all products sold by DLMM and daily communication/reporting with Third Party Administrator for Health insurance claims. To fully understand the customers’ requirements and align with respective Operations and Distribution teams for Underwriting, Reinstatements and Claims requests. To ensure timely response and satisfactory resolution of matters requiring support of Claims function, particularly from Operations, Distribution/Sales, Hospitals, or other stakeholders. To continually improve customer experience by gathering feedback from partners and customers and gauge their satisfaction level. Strive for ‘Omotenashi’ service standards. To understand the company’s Policy Provisions and products and be able to explain to customers. To perform UAT for new products, functions and system bugs. To conduct AML checks and when the result is positive, report to the manager for further process. To have a mindset of Kaizen - continuous improvement, and willing to sit for exams such as LOMA, ALU, ICA, etc. To perform additional duties as may be assigned from time to time.
Taninthayi Division
6 day(s) ago
This position will be responsible for the delivery of training in technical and non-technical skills for existing and new insurance product sales and claims processing. To display creativity and ability to utilize and develop the available resources to meet changing needs and goals. To develop the course content and tools to improve the job performance of trainees. Conducting the effective training programs. Designing and developing training curriculum and courses as required. Utilizing and supporting various forms of training approaches including traditional classroom and e-learning. Facilitate training classes and providing necessary support. Provide feedback on training materials for update/revision. Work with internal teams and external stakeholders to ensure consistency of procedures. Performing duties other than those set out above depending on the circumstances as required.
This position will be responsible for performing clerical tasks within an office setting to support daily operations. Their duties include answering and transferring phone calls to employees, sorting, and delivering mail to employees and greeting visitors when they arrive for meetings with management or sales staff. Greet and welcome guests who enter the office, determine nature and purpose of visit, direct or escort them to specific destinations. Maintains security by following procedures and perform administrative tasks on maintaining client visit records, preparing reports, inventory controlling of pantry items & stationary supplies. Arrange, assign, and keep record of company car usage daily and record of utilities requests and place orders. Provide logistic support receiving, sending documents and packages for HQ office and regional offices through courier services such as DHL or Royal Express. Perform other clerical receptionist duties such as filing, photocopying, transcribing. Handle meeting Rooms bookings. Issue stationery, keep track and stock list and submit for order as necessary. Maintain the reception area and all common areas in a clean and tidy manner at all times. Perform other ad hoc administrative duties as assigned by line manager.
This position will be responsible for... Preparing and implementing effective communication for complaints and resolutions. Communicating with potential partners for collaborating on customer loyalty programs. Maintaining relationships with partners Report on the effectiveness of the loyalty program and plan for participation enhancement. Assist in loyalty program operations such as gift arrangement, member card arrangement, communications arrangement, maintaining agreements, etc. Initiate and execute the loyalty program incentivization and rewards program. Assist in all communication improvement interventions, ensuring customer care when needed
Role Overview The Product Manager is a hands-on individual contributor responsible for shaping and delivering AI-assisted digital products across DLMM. The role translates business requirements into practical product concepts, themes, user journeys, prototypes, and delivery backlogs. The Product Manager works closely with UI/UX designers, business stakeholders, architects, developers, AI/Data engineers, and vendors to move ideas quickly from discovery to showcase, proof-of-concept, pilot, and hand-off. The role also owns the AI Delivery Playbook so AI-assisted product delivery becomes a repeatable capability across DLMM. Business Requirements & Product Framing Partner with Sales, Operations, HR, Finance, IT, and other business functions to understand business needs, user pain points, product goals, and expected outcomes. Translate business requirements into product concepts, personas, user journeys, user stories, acceptance criteria, success metrics, and prioritized backlogs. Prioritize product features based on business value, customer impact, feasibility, risk, compliance requirements, and time-to-value. Facilitate discovery workshops, requirement clarification sessions, product walkthroughs, and feedback reviews with business and technology stakeholders. AI-Assisted Product Design & Rapid Delivery Use AI tools such as Microsoft Copilot, ChatGPT, Gemini, Claude, Cursor, GitHub Copilot, Figma AI, v0, Napkin, n8n, and Microsoft Power Platform to accelerate ideation, research, documentation, wireframes, mockups, prototype logic, demo scripts, and product showcase materials. Create rapid prototypes, MVP concepts, AI-assisted product demos, and proof-of-concept outputs to validate product direction before full engineering investment. Prepare clear product showcases for management, business owners, internal users, and customer-facing stakeholders using polished narratives, visuals, screen flows, and demo scenarios. Continuously evaluate how AI tools can reduce product cycle time while maintaining quality, governance, and business relevance. UI/UX Collaboration & Design Theme Ownership Work closely with UI/UX designers to define product design themes, interaction patterns, style direction, tone of voice, layout priorities, and design consistency for each product. Ensure products align with DLMM branding, usability principles, accessibility expectations, and agreed design system or visual theme. Review wireframes, prototypes, screen flows, and user experience concepts to ensure they reflect business intent and user needs. · Champion user-centric design for both internal staff experiences and external customer journeys. AI Delivery Pipeline, R&D and POC Ownership · Own the end-to-end AI product delivery pipeline covering discovery, use-case selection, concept design, POC, prototype, evaluation, showcase, pilot, production hand-off, and post-launch improvement. · Lead AI R&D and POC activities to assess emerging AI tools, models, automation platforms, and product opportunities relevant to DLMM business needs. · Coordinate with architects, developers, AI/Data engineers, security, governance teams, and vendors to transition validated prototypes into production-ready delivery plans. · Track product delivery indicators such as cycle time, stakeholder adoption, POC-to-pilot movement, product value, usability feedback, and delivery readiness. AI Delivery Playbook, Governance & Change Enablement · Build and maintain a reusable AI Delivery Playbook covering product intake, prompt patterns, ideation templates, prototype standards, review gates, demo preparation, human-in-the-loop checks, and hand-off templates. · Create reusable prompt libraries, product one-page templates, wireframe patterns, product showcase scripts, and lessons learned to speed up future product cycles. · Apply responsible AI practices, data protection principles, information security expectations, output verification, and human review when using AI tools. · Communicate product direction, progress, risks, decisions, and outcomes clearly in English and Myanmar (Burmese), and support business adoption through demos, workshops, and change communication.
We are seeking a proactive and detail-oriented Operations Executive – Claims to support the efficient administration of claims, reinstatement, payment, and operational reporting processes. The role contributes to enhancing operational efficiency and driving strategic initiatives across Operations through effective process coordination, automation support, data management, reporting, and stakeholder engagement. This position is responsible for maintaining accurate operational records, coordinating payment and reinstatement activities, supporting financial administration processes, and ensuring timely, compliant, and high-quality service delivery across Operations function. Manage reinstatement cases, including medical cases processing, tele-underwriting coordination, and tracker maintenance. Administer reinstatement workflows and automated communications through Power Automate. Perform daily claims data entry, records maintenance, and claims document archiving. Prepare claim summaries, health claim calculations, and support documentation. Coordinate claims payments, refunds, and customer/agent payment notifications. Conduct AML screening and compliance checks for claims-related payments and refunds. Support cash float administration and coordinate with Finance and TPA stakeholders. Identify process improvement opportunities, enhance operational efficiency, and support strategic initiatives across Operations. Prepare and maintain operational reports, KPIs, TPA fee reports, and management reports. Manage travel-related processes and maintain relevant trackers and records. Provide administrative support for claims assessments, document management, and overseas cashless claim operations, including other duties assigned by Line Manager. Support Operations functions and BAU activities, including ad-hoc tasks and other duties assigned by Line Manager