Manage end-to-end recruitment processes including job postings, resume screening, interviewing, selection, offer negotiation, and onboarding. Utilize various sourcing methods such as online platforms, social media, referrals, and agencies. Utilize various channels such as job portals, social media, networking events, recruitment agencies and referrals to source potential candidates. Review resumes and applications, screen candidates, and conduct initial interviews to assess qualifications and fit. Develop and maintain a strong talent pipeline by proactively engaging with potential candidates. Conduct in-person or virtual interviews, assess candidate suitability, and provide recommendations to hiring managers. Track and report recruitment metrics including time-to-fill, quality-of-hire, and source effectiveness. Conduct reference checks and background verification processes. Maintain accurate and up-to-date recruitment records and prepare reports and presentations on HR related matrix. Analyze data to identify areas for improvement and make recommendations to enhance the recruitment process. Participate in job fairs and career events. Perform other ad hoc administrative duties as assigned by HR & Admin Department.
The Unit Head – Sales Compliance will lead compliance oversight for the company’s sales function, ensuring adherence to regulatory requirements, ethical standards, and internal policies. The role includes leading investigations on misconduct, identifying trends through data analysis, recommending preventive and corrective measures, providing consultation to business teams, raising awareness through training programs, and managing cross-functional collaboration. Strong judgment, leadership, and analytical skills are essential to safeguard the company’s integrity and support business growth. Investigation & Analysis Lead investigations into sales misconduct or ethical breaches. Analyze individual cases and trends using data analytics to identify root causes and recurring issues. Produce detailed reports with insights and recommendations for management. Maintain accurate documentation of all cases and investigations. Preventive & Corrective Measures Develop and implement strategies to prevent misconduct and compliance violations. Recommend corrective actions to address breaches and reduce future risks. Collaborate with cross-functional teams to strengthen controls and sales procedures. Consulting & Advisory Provide expert guidance to sales teams and management on compliance, regulatory matters, and ethical standards. Apply strong judgment in evaluating complex situations and recommending solutions. Awareness & Training Develop and deliver compliance training programs for sale force. Prepare materials, guidelines, and tools to raise awareness on ethical sales practices and regulatory compliance. Reporting & Monitoring Monitor sales compliance performance and trends, identifying emerging risks through analytics. Provide regular updates and actionable insights to senior management. Recommend proactive measures to prevent misconduct and improve compliance culture.
This position will be responsible for tracking, coordinating, and reporting on cross-functional projects across HR Operations , HR Strategy & Learning & Development , Employee Engagement and Administration & Procurement . The ideal candidate will be highly organized, able to drive execution, ensure timely delivery of key initiatives, and serve as a key support to Head of Department. Project Tracking & Coordination Monitor and maintain a project dashboard for all ongoing initiatives across the teams. Track project timelines, milestones, deliverables and resource allocation. Anticipate potential risks or delays and propose mitigation strategies. Reporting & Communication Prepare regular project updates and reports for the Head of Department. Facilitate team meetings, capture key discussion points and action items, and follow up with responsible parties. Ensure alignment of projects with departmental and company-wide priorities. Support to Head of Department Provide administrative and strategic support to the Head of Department in planning and executing key initiatives. Assist in preparing status reports, and documentation for management and cross-functional meetings. Assist in the execution of the projects as necessary. Stakeholder Engagement Liaise with internal stakeholders across functions to gather input, secure resources, and ensure project alignment. Coordinating with team leads to support execution of HR and GA projects efficiently.
This position will be responsible for the smooth running of all the processes in and associated with New Business operations. And to provide excellent services to distribution partners, underwriters and external customers. Perform end-to-end support tasks for new business operations, including system updates, sanction screening, and refunds. Handle administrative tasks such as medical expense processing, stamp duty, and preparation of hardcopy policy kits. Maintain accurate and updated records in all systems and archives. Collaborate with internal stakeholders (Finance, Underwriting, Compliance) to resolve operational issues. Support process optimization and digitization initiatives. Act as backup for team functions when required. Generate operational reports and assist in KPI tracking. Support project tasks as assigned by Senior Executive.
Recruit agents, who will sell the Insurance Products for the company. Achieve business targets set by the company, to be achieved through the team of agents. Lead in the sales of company products and services by working with stakeholders to develop sales strategies, generate customer leads, calls on customers to establish influential relationships to achieve sales objectives and KPIs. Facilitate the pursuit of new business leads by using all resources available including personal network, seminars, trade shows, networking, etc. to penetrate and secure new business resulting in expanding the customer base and potential sale. Maintains market awareness on competitor activities, industrial trends, and new concepts. Guide and lead participation of the team of Agents, in all training programs. Have an in-depth knowledge of business products and value proposition. Develop competencies to be able to conduct training sessions as required to agents and presentations at sales events. Responsible to perform the assign duties independently in the area and report to the Line Manager stationed in Yangon Office. Additional duties as assigned.
Develop and maintain robust data pipelines that meet organizational standards for security, scalability, and performance across traditional and cloud platforms. Enhance data integration and consistency by collaborating with cross-functional teams and supporting enterprise-wide data reliability initiatives. Support team members in agile methodologies, continuous delivery practices, and technical upskills to boost delivery speed. Ensure quality and compliance through precise design, code, and test reviews aligned with development standards and platform guardrails. Provide expert-level production support by troubleshooting incidents, performing root cause analysis, and contributing to system stability and resilience. Design, build, test, and deploy consumable data pipelines in alignment with platform guardrails and standards for delivery, risk, and security. Collaborate with teams across DLMM to enhance data consistency and integration. Support the Lead Data Engineer in improving data reliability and availability across the organization. Contribute to the Pod’s delivery velocity by mentoring new team members on agile practices, continuous delivery, and team standards, while supporting upskilling of existing members. Conduct design, code, and test reviews to ensure built-in quality and adherence to development standards. Ensure solutions are secure, reliable, scalable, and meet usability and performance expectations. Provide Level 3 support for production incidents, including troubleshooting and root cause analysis. Actively participate in Scrum ceremonies, reporting on progress, dependencies, impediments, and next steps.
This position is responsible for enhancing customer engagement and strengthening brand loyalty through well-planned communication initiatives, customer events, and loyalty programs. The role focuses on creating impactful and consistent communication across all touchpoints to ensure positive customer experience throughout the insurance journey — from onboarding to renewal and retention. Customer Experience & Engagement Coordinate and support initiatives that enhance customer experience across customer-related events, campaigns, and communication channels. Collaborate with cross-functional teams to design and deliver memorable and engaging customer experiences during events and campaign periods. Assist in developing and executing customer engagement activities that build trust, strengthen relationships, and encourage long-term loyalty. Loyalty Program Management Communicate and coordinate with potential partners for collaborations that enhance the customer loyalty program. Monitor, report, and analyze the performance and effectiveness of the loyalty program, providing recommendations for improving participation and engagement. Plan and implement communication initiatives to promote customer retention and increase loyalty program participation. Customer Communications Management Track and evaluate data related to all customer communication touchpoints to ensure message consistency and communication effectiveness across the customer journey. Prepare and implement effective communication strategies for handling customer complaints and resolutions in coordination with the Customer Service team. Support communication improvement interventions to ensure customer care and satisfaction standards are met at all times. Campaigns & Reporting Support the planning and execution of customer communication campaigns and promotional initiatives that align with business objectives. Monitor, analyze, and report on campaign performance metrics to the Communication Manager, providing insights for future improvements.
This role plays a key part in driving operational transformation and executing strategic projects across the organization. The ideal candidate will have a solid background in project coordination, process improvement, and cross-functional collaboration, preferably within the insurance or financial services sector . You will work closely with business teams to plan, monitor, and deliver operational projects that enhance efficiency, quality, and customer experience. Lead and coordinate operational projects from initiation to completion, ensuring timely and successful delivery of project objectives. Monitor project progress , identify potential risks or delays, and propose effective mitigation plans. Collaborate with cross-functional teams to streamline workflows and drive continuous improvement. Support process mapping, documentation , and implementation of standard operating procedures (SOPs). Prepare and present project status reports, dashboards, and progress updates for management review. Assist in the development of automation and efficiency initiatives to optimize business processes. Ensure that all projects align with organizational priorities, compliance standards, and quality requirements.
Responsible for the delivery of training for technical and non-technical skills for existing and new insurance product sales and claims processing. To display creativity and ability to utilize and develop the available resources to meet changing needs and goals. To develop the course content and tools to improve on the job performance of trainees. Conducting the effective training programs. Designing and development of training curriculum and courses as required. Utilizing and supporting various forms of training approaches including traditional classroom and e-learning. Facilitate training classes and provide necessary support. Provides feedback on training materials for update/revision. Work with internal teams and external stakeholders to ensure consistency of procedures. Performing duties other than those set out above depending on the circumstances as required.