Key Responsibilities 1. Quality Management System Establish, implement, and maintain the company's Quality Management System (QMS). Develop and update quality policies, procedures, SOPs, and inspection standards. Ensure compliance with customer requirements and internal quality standards. Promote continuous improvement throughout the organization. 2. Incoming Quality Control (IQC) Establish inspection standards for all incoming materials. Supervise inspection of raw human hair, chemicals, accessories, and packaging materials. Approve or reject incoming materials based on quality standards. Coordinate with suppliers regarding quality issues and corrective actions. Monitor supplier quality performance. 3. In-Process Quality Control (IPQC) Supervise quality control throughout all production processes, including: Hair Sorting Drawing Weft Making Wig Making Closure Production Frontal Production Bleaching Coloring Curling Sewing Packing Responsibilities include: First Article Inspection (FAI) Process inspections Random inspections 100% inspection where required Production quality monitoring Process quality improvement 4. Final Quality Control (FQC) Manage final product inspections before shipment. Verify product specifications, appearance, workmanship, dimensions, weight, color, and packaging. Ensure all finished goods meet customer specifications. Approve shipment only after quality requirements are satisfied. 5. Customer Complaint Management Investigate customer complaints promptly. Conduct root cause analysis using appropriate quality tools. Prepare 8D reports and corrective action plans. Implement preventive actions to avoid recurrence. Monitor customer complaint trends. 6. Non-Conformance Management Identify and control non-conforming products. Stop production or shipment when serious quality issues occur. Lead corrective and preventive action (CAPA) activities. Verify the effectiveness of improvement actions. 7. Quality Data Analysis Prepare daily, weekly, and monthly quality reports, including: First Pass Yield (FPY) Defect Rate Customer Complaint Rate Rework Rate Scrap Rate Supplier Quality Performance Quality Cost Analysis Provide recommendations for continuous improvement. 8. Team Management Lead and manage the Quality Control team, including: IQC Inspectors IPQC Inspectors FQC Inspectors OQC Inspectors QC Supervisors Responsibilities include: Work assignment Performance evaluation Coaching and mentoring Staff development Training Discipline management 9. Documentation Control Ensure proper control and maintenance of: Inspection Standards SOPs Quality Records Inspection Reports CAPA Records Customer Complaint Records Quality Analysis Reports Maintain document accuracy and traceability. 10. Continuous Improvement Drive continuous quality improvement by applying: PDCA 5 Why Analysis Fishbone Diagram Pareto Analysis Statistical Process Control (SPC) QC Seven Tools Reduce defects, rework, scrap, and customer complaints. 11. Cross-Functional Coordination Work closely with: Production Department Warehouse Department Purchasing Department Sales Department Engineering Department HR Department Ensure timely resolution of quality issues.