- Promote and sell the company’s Tour Packages, Airline Tickets, Hotel Bookings, Visa Services, and other travel-related services. - Identify and develop new clients and maintain good relationships with existing clients. - Understand customers’ travel requirements and budgets and recommend suitable travel packages and services. - Handle customer inquiries through phone, Facebook Messenger, Viber, Email, and other communication channels. - Prepare quotations and follow up with clients to convert inquiries into sales. - Achieve assigned sales targets and contribute to the company’s revenue growth. - Promote travel packages, special offers, and company services through Facebook and other social media platforms. - Assist in planning and implementing marketing campaigns, promotions, and sales activities. - Prepare basic marketing content/captions for social media and coordinate with the Graphic Designer when necessary. - Research market trends, customer preferences, and competitor activities and provide feedback to Management. - Build and maintain strong relationships with customers to encourage repeat business and referrals. - Maintain accurate records of customer inquiries, sales leads, follow-ups, and customer information. - Prepare daily, weekly, and monthly sales reports as required. - Coordinate with the Ticketing, Operations, Finance, and other relevant teams to ensure smooth service delivery. - Handle customer feedback and complaints professionally and coordinate with relevant departments for resolution. - Follow up with customers after sales to ensure customer satisfaction and identify further sales opportunities. - Participate in company events, travel fairs, promotional activities, and other marketing activities when required. - Perform other Sales & Marketing-related duties and responsibilities as required and assigned by Management. - Assist with other relevant tasks or operational duties when necessary, based on the needs of the company.
Create social media posts and basic marketing designs for the company’s Travel & Tour services. Design promotional materials for Tour Packages, Flight Tickets, Hotel Deals, Visa Services and Special Promotions. Assist in creating posters, flyers, banners, brochures and other marketing materials. Support the Marketing Team in preparing creative content for Facebook, Instagram, TikTok and other social media platforms. Edit and retouch photos for social media and promotional purposes. Assist in creating basic short videos, reels and other digital content when required. Follow the company’s brand guidelines, design standards and instructions from the Senior Designer and Management. Make design revisions and adjustments based on feedback. Ensure that text, prices, dates and other information included in designs are accurate before publishing. Organize and maintain design files, images and creative materials properly. Keep up with basic design and social media trends and develop new creative ideas. Work closely with the Marketing, Sales and other relevant teams to complete design tasks on time. Learn and improve graphic design skills through daily tasks, feedback and guidance from senior team members. Perform other graphic design-related duties and responsibilities as required and assigned by the Management. Assist with other relevant creative, marketing or operational tasks when necessary, based on the needs of the company.
Oversee and manage the company’s overall financial and accounting operations. Develop and implement financial policies, procedures and internal controls to ensure effective financial management. Monitor daily cash flow, bank transactions, cash balances and overall liquidity of the company. Review and approve financial transactions, payment requests, expenses and supporting documents. Supervise and manage the Finance & Accounting Team, including Cashier and Accountant. Ensure accurate and timely recording of all financial transactions and maintain proper accounting records. Review and monitor **Accounts Receivable (AR) and Accounts Payable (AP)**, including outstanding customer and supplier balances. Monitor and reconcile payments related to airline tickets, tour packages, hotel bookings and other travel-related services. Review and oversee ticketing-related financial transactions, including sales, refunds, reissues, commissions and other related charges. Prepare and review monthly financial statements, management reports, cash flow reports and financial analysis. Provide financial analysis and recommendations to Management to support business decisions. Ensure proper cash management and conduct regular cash and bank reconciliation. Monitor company expenses and ensure spending is within approved budgets and company policies. Coordinate with banks, suppliers, auditors, tax authorities and other external parties when necessary. Ensure compliance with applicable accounting standards, tax regulations and company financial policies. Identify financial risks, discrepancies and control weaknesses and recommend appropriate corrective actions. Maintain strict confidentiality of company financial information and sensitive business data.Perform other finance and accounting-related duties and responsibilities as required and assigned by the Management. Assist with other relevant operational or administrative tasks when necessary, based on the needs of the company.
Create and manage digital marketing campaigns on Facebook , Tik Tok , Instagram , and other online platforms. Develop engaging content ,including posts,reels , videos and promotional materials . Update the company website and online travel platforms with tour infromation. Conduct market research and analyze competitors, digital marketing activities. Ensure brand consistency across all digital channels.
Answer customer calls regarding Visa requirements,application processes and documentation. Explain different visa options,processing times and special assistant services to potential clients. Contact interested customers , provide updates on visa applications and encourage service bookings. Guide clients in preparing and sumitting the required visa documents accurately. Update clients details , application status and follow-up schedules in the system. Work towards meeting monthly visa service sales goals and contribute to company revenue. Other adminstrative tasks as necessary.