Reported successfully

- Promote and sell the company’s Tour Packages, Airline Tickets, Hotel Bookings, Visa Services, and other travel-related services.

- Identify and develop new clients and maintain good relationships with existing clients.

- Understand customers’ travel requirements and budgets and recommend suitable travel packages and services.

- Handle customer inquiries through phone, Facebook Messenger, Viber, Email, and other communication channels.

- Prepare quotations and follow up with clients to convert inquiries into sales.

- Achieve assigned sales targets and contribute to the company’s revenue growth.

- Promote travel packages, special offers, and company services through Facebook and other social media platforms.

- Assist in planning and implementing marketing campaigns, promotions, and sales activities.

- Prepare basic marketing content/captions for social media and coordinate with the Graphic Designer when necessary.

- Research market trends, customer preferences, and competitor activities and provide feedback to Management.

- Build and maintain strong relationships with customers to encourage repeat business and referrals.

- Maintain accurate records of customer inquiries, sales leads, follow-ups, and customer information.

- Prepare daily, weekly, and monthly sales reports as required.

- Coordinate with the Ticketing, Operations, Finance, and other relevant teams to ensure smooth service delivery.

- Handle customer feedback and complaints professionally and coordinate with relevant departments for resolution.

- Follow up with customers after sales to ensure customer satisfaction and identify further sales opportunities.

- Participate in company events, travel fairs, promotional activities, and other marketing activities when required.

- Perform other Sales & Marketing-related duties and responsibilities as required and assigned by Management.

- Assist with other relevant tasks or operational duties when necessary, based on the needs of the company.

- Bachelor’s Degree / Diploma in Marketing, Business Administration, Sales, or a related field is preferred.

- 1–2 years of experience in Sales & Marketing or a related position.

- Experience in the Travel & Tour, Airline, Hospitality, or related industry is more preferred.

- Strong communication, negotiation, presentation, and customer service skills.

- Good knowledge of Facebook, Messenger, Viber, and other social media platforms.

- Basic knowledge of Microsoft Office / Excel.

- Customer-oriented, proactive, confident, and enthusiastic personality.

- Able to work independently and as part of a team.

- Able to work under pressure and meet sales targets.

- Willing to learn about travel products, destinations, airline tickets, and tour packages.

- Able to work with a target-based incentive / commission system.