To propose to Management, all the modifications to the policies, processes, and procedures regarding the methodologies to manage risk, that are believed as necessary, have the proper approval by the adequate level in the organization. To monitor workplace activities to ensure that risk management protocols are being followed. Ensure compliance issues are reported to the line managers and follow up to ensure prompt compliance- Line Reporting. Provide control and compliance evaluation reports to the management on a monthly basis-Management Reporting. Create awareness in Hana Microfinance on the prevention, detection, and correction of fraud. Conduct regular spot visits and supervision of Branch and HO control Staff. Advise management of any possible area of policy weakness and recommend amendments as appropriate. Provide training to staff in order to build risk awareness within the company. To ensure staff at all levels recognize and manage risk as a core part of their responsibilities.
Assist in implementing and monitoring internal control checklists at branch and regional levels. Conduct compliance checks at branches and regional offices. Support data gathering and follow-up for branch and region compliance assessments. Follow up on compliance checklist results and support corrective actions in coordination with branch/regional staff. Maintain and update the respective registers of the Risk Management Department. Develop and maintain Risk Management Department reports and documentation. Ensure all reports and documents are up-to-date, accurate, comprehensive, and delivered on time. Assist with SOP awareness activities. Regularly review and update risk management and compliance policies, procedures, and instructions. Make sure the appointed task is assigned by the supervisor.
Compliance Responsible Cash Transaction Report (CTR) and Suspicious Transaction Report (STR) and report to MFIU/FRD Monitoring on Anti-Money Laundering and Counter Financing of Terrorism (AML/CFT) process Providing Legal and AML/CFT training and guidance to employees and other departments/branches to ensure legal awareness and compliance Manage and prepare for AML/CFT Report, Monthly Compliance Report, Quarterly Compliance Report Compliance Monitoring (Internal / External) Provide the legal affairs training and AML/CFT Training Assists and support compliance issues of other departments Implementation of Know Your Employee (KYE) policy Renew and update all company policies. Making and writing SOPs for all proposals Communicate with the CBM, FRD, MFIU, Police Station, Court, and other Government Regulatory Managing all matters for all government proposals Translation for all FRD audit reports, inward letter, Policy and Agreement Maintain and keep updating a record of new/ amended laws, rules, regulation, notification, directive and Myanmar Gazette from Regulatory/ Government Legal Prepare and review legal documents and contracts Managing the legal department’s budget Responsible for assisting and preparing in the drafting and reviewing of internal policies Responsible for assist in the reviewing and/or drafting of legal documents (including but not limited to MOU, NDA, Service Agreement, and other business contract) Responsible for managing litigation matters both Criminal & Civil Responsible for managing assigned regions for relating all legal issue and keep & follow up the updated data for misuse repayment status and litigation process Represent, appear, conduct, and defend, on behalf of the Company, criminal and civil cases before the competent court in Myanmar (if necessary) Reporting Assist & Report to Legal & Compliance Manager Other duties assigned by Division Head or Management Team of the Company
Design, upgrade, and deploy machine learning (ML) models to solve business problems and support decision making processes. Build and maintain scalable data pipelines for model training, inference, and evaluation – ensuring reliability and accuracy. Evaluate models accuracy and performance using validation techniques. Conduct exploratory data analysis (EDA) and feature engineering to optimize model performance. Ensure proper documentation and communicate findings and model impact effectively to technical and non-technical audiences. Perform diagnostic and prescriptive analytics to uncover insights, identify trends, and recommend data-driven strategies for business growth. Collaborate with domain experts to define key metrics, measure impact, and refine analytical approaches for better decision-making. Research new ways to make use of artificial intelligence (AI) tools and techniques and contribute to relevant projects. Provide guidance and mentoring to less experienced staff members.
Assist in analyzing risk-related information to draw conclusions and propose countermeasures. Maintain and update risk dashboards and KRIs for management visibility. Design and prepare professional, high-impact PowerPoint. Translate complex risk data into clear visual summaries for senior management. Actively follow up with various departments to ensure that instructions and action items from the Risk Department are implemented on schedule. Monitor the progress of audit finding implementations (preventive and corrective measures). Support the monitoring of fraud cases, system misuse, and loan processing errors. Assist in maintaining the fraud risk checklist and monitoring suspicious activities. Coordinate with the credit team and other departments to update risk-related features in systems. Assist in coordinating with auditors and regulators during inspections. Assist in updating procedures to align with regulations and coordinate their implementation. Maintain an up-to-date and actionable risk register under the guidance of the Risk Manager. Support the development and implementation of risk training plans for field staff and Credit Advisor.
Manage accurate and timely end-to-end payroll processing while ensuring compliance with statutory regulations and company policies for all employees. Ensure compliance with statutory requirements including SSB, Income Tax, and related regulations, liaising with government authorities as needed. Maintain payroll data integrity and confidentiality, and prepare payroll, taxation, and financial reports for management and audits. Collaborate with stakeholders, resolve payroll-related inquiries, and support continuous improvement of payroll processes and controls. Support employee compensation and benefits programs, ensuring competitive, compliant, and value-driven practices. Other duties as assigned by the supervisor or management.
Provide first-level technical assistance and support for incoming queries and issues related to systems, infrastructure, and new digitization projects. Understand technical issues at assigned branches, identify root causes, and implement workaround solutions; escalate unresolved issues to the Technical Support Team Lead when necessary. Install, configure, and maintain client computer hardware, security devices, IT assets, and software applications at assigned branches. Troubleshoot system, network, and security device issues; diagnose and resolve hardware and software faults efficiently. Monitor and maintain computer systems, networks, security devices, and other digital equipment to ensure optimal performance. Manage IT assets for assigned branches, including FAMS-related tasks and asset distribution, and report status to the ICT Team. Actively support operational delivery and participate in User Acceptance Testing (UAT) for new product and feature releases when required. Clearly document and communicate escalated technical issues to the Technical Support Team Lead. Record, track, and report all incoming technical support requests and inquiries. Follow up on all ICT-related tasks, including IT asset tracking and coordination between Head Office and branch locations. Update and track issue status in the ticketing system to ensure timely resolution and proper documentation. Contribute to team objectives by completing assigned tasks and supporting overall team performance. Assist team members with additional tasks as requested or required. Provide basic technical training and guidance to staff at assigned branches when needed. Travel to branch offices as required to install and set up ICT infrastructure and devices.
Leading the migration, management, and optimization of local and cloud infrastructure (AWS, OpenStack) while aligning technology strategies with business goals. Managing relationships with cloud service providers (CSPs) and negotiating service-level agreements (SLAs). Plan, organize, direct, control and coordinate the acquisition, development, maintenance, and use of digital and telecommunication systems. Responsible for overseeing the day-to-day operations of the ICT Tech Support Team. Leading Technical Support Team and provide technical assistance and support for incoming queries and issues related to system, Infrastructure and digitization projects. Installing and configuration client computer hardware system, security devices, digital devices and applications Administering Office 365 and Azure cloud services. Troubleshooting system, network problems, security devices and diagnosing and solving hardware or software faults Monitor and maintain computer systems, networks, security devices and digital devices Manage the IT assets list and report to ICT Manager. Be actively involved with the operational delivery and UAT if required for new product and feature releases Support the development of new products of the company by creating surveys, providing clear instructions to the relevant staffs to carry out properly Collect, clean, detect and correct the relevant data to convert it into useful information and analyze them to report to the management Communicate with branches and solve the ICT devices and network errors reported by the branches Prepare operation related report according to the management and regulator request Work with departmental managers to support them with the specific data needs Contribute to team effort by accomplishing related results as needed Provide ongoing support for the management Support the team with any necessary tasks as requested or required Coaching Digital Officers and Technical Support staffs from head office and branches. Actively participate in digital transformation initiatives and software/ hardware service management. Clearly communicate escalated issues to vendors, ICT Manager and Head of ICT as needed. Monitor, Measure and Evaluate effectiveness and usefulness of ICT Devices regularly.
Conduct and develop effective engagements in the audit operation in align with annual audit plan. Implementing annual engagement plan of head office and channel audit team Develop an audit checklist, training provide to the team member and evaluate the risk assessment before the engagement Lead to the audit department’s efficiency and effectiveness and leading the audit engagement in both head office and the branches. Conducting the follow-up audit process assigned by the supervisor Ensure compliance with relevant manuals, rules, and regulations. Assess and verify the organization's internal control systems. Develop a comprehensive and constructive periodic report on audit results, providing effective audit opinion and recommendations. Implement internal audit policies and procedures, ensuring compliance with the relevant standard operating procedures. Verify frauds and suspected staff or any other investigation requested by chief executive officer or audit committee Execute any special tasks assigned by the supervisor.