Job Summary This role will play a strengthening region HR operation, workforce analytics, and process standardization across assigned regions. Ensures data accuracy, structured talent processes, and operational excellence, enabling the HR Business Partner to focus on strategic workforce planning, organizational development, and leadership advisory. Traveling – 40% Job Description Standardize and manage recruitment processes across all regions while supporting interviewer capability development. Ensure recruitment documentation complies with employment laws and internal policies. Monitor recruitment KPIs and prepare regular reports to provide insights for leadership. Conduct quarterly hiring needs analysis using data and workforce insights. Maintain the pay band matrix and salary positioning tracker; support internal equity and pay comparison analysis. Assist in market benchmarking exercises to ensure competitiveness with industry trends. Support onboarding activities to ensure a smooth transition for new hires and track the new joiner experience. Maintain the internal mobility database and support employee transfers and mobility processes. Ensure HR system data accuracy across regions and participate in HR-related projects. Support internal and external audits by preparing required documents and coordinating with auditors. Assist in preparing employment contracts and ensure timely updates before contract expiration. Monitor employee leave and attendance records regularly through the HR system. Perform other duties assigned by HR Management when required.
Leading the migration, management, and optimization of local and cloud infrastructure (AWS, OpenStack) while aligning technology strategies with business goals. Managing relationships with cloud service providers (CSPs) and negotiating service-level agreements (SLAs). Plan, organize, direct, control and coordinate the acquisition, development, maintenance, and use of digital and telecommunication systems. Responsible for overseeing the day-to-day operations of the ICT Tech Support Team. Leading Technical Support Team and provide technical assistance and support for incoming queries and issues related to system, Infrastructure and digitization projects. Installing and configuration client computer hardware system, security devices, digital devices and applications Administering Office 365 and Azure cloud services. Troubleshooting system, network problems, security devices and diagnosing and solving hardware or software faults Monitor and maintain computer systems, networks, security devices and digital devices Manage the IT assets list and report to ICT Manager. Be actively involved with the operational delivery and UAT if required for new product and feature releases Support the development of new products of the company by creating surveys, providing clear instructions to the relevant staffs to carry out properly Collect, clean, detect and correct the relevant data to convert it into useful information and analyze them to report to the management Communicate with branches and solve the ICT devices and network errors reported by the branches Prepare operation related report according to the management and regulator request Work with departmental managers to support them with the specific data needs Contribute to team effort by accomplishing related results as needed Provide ongoing support for the management Support the team with any necessary tasks as requested or required Coaching Digital Officers and Technical Support staffs from head office and branches. Actively participate in digital transformation initiatives and software/ hardware service management. Clearly communicate escalated issues to vendors, ICT Manager and Head of ICT as needed. Monitor, Measure and Evaluate effectiveness and usefulness of ICT Devices regularly.
Provide proper communication through telephone calls with the customers Manage large amount of inbound and especially outbound calls in timely manner Complete daily call target Keep record of customer interactions, recording customers’ comments and complaints Update existing customer information in the system Follow up customer calls as required Produce daily call reports to submit to management Monitor calls quality and develop plan to make the improvements if necessary Maintain high customer service in timely and efficient manner
Carry out audit engagements within the audit team. Contribute to the audit department’s efficiency and effectiveness by participating in audit engagements. Engage in regular internal audit activities, including timely and efficient follow-up. Ensure compliance with relevant manuals, rules, and regulations. Assess and verify the organization's internal control systems. Execute any special tasks assigned by the supervisor.
Oversee core banking operations, financial reporting, and month-end processes Proactively engage with relevant stakeholders to discuss performance results, identify root causes of deviations, and drive the implementation of improvement initiatives. Plan, organize, oversee, and evaluate the departmental operations of information systems and data processing. Prepare regular performance reports (weekly, monthly, and quarterly) with clear visualizations and insightful commentary for management review. Ensure smooth coordination with other departments Manage system integrations, reporting frameworks, and data analysis initiatives Monitor accruals, transaction analysis, and external audit reporting Coordinate and work with external providers and vendors to implement and maintain systems e.g., M2P). Prepares estimates of time and resources required for new system implementation and upgrades. Negotiate, review, and recommend system vendor contracts. Present analysis of findings and recommendations effectively to management through clear and concise presentations. Provide strong leadership and guidance to a team of high-performing analysts, fostering their professional growth and ensuring high-quality output.
Lead the implementation and enhancement of the HRIS in collaboration with the Digital Transformation division and relevant teams. Drive digitalization initiatives and innovations to enhance HR processes. Maintain and update employee data in the HR system. Prepare and submit monthly HR reports to the respective divisions and senior management. Support monthly payroll data preparation for Head Office employees. Manage the onboarding and offboarding processes of system related activities. Provide required data for FRD, SSB, and other government-related matters. Handle employment contract preparation, including new joiners and contract renewals matter for Head Office employees. Perform other duties as assigned by the Supervisor and HR Management Team.
Monitor all branches whether to comply with the laws and regulations by FRD/CBM Build communication and relationships with CBM, FIU, FRD, DICA, Tax office, Labor office and other regulator. Manage up to date with any regulatory or statutory changes and policies that might affect the company, suggest policy development to comply with the new government directives Attend meeting to Regulator office relating operational and company affairs Manage and prepare for Monthly Compliance Report, Quarterly Compliance Report Manage legal document and company data Manage and support legal issue or operational issue of other departments including legal affairs training when necessary Manage and keep updating a record of new/ amended laws, rules, regulation, notification, directive and Myanmar Gazette from Regulatory/ Government and report to Management Team. Incorporate of New Company and filling with DICA on the changes (shares, paid-up, change of officers, member, address, other registration, etc.) Manage litigation matters both Criminal & Civil Manage in the review and/or drafting of legal documents (including but not limited to MOU, NDA, Service Agreement, and other business contract) Check the compliance with various regulatory ratios. Check and manage the AML (Anit-Money Laundering law) according to the anti-money laundering policy Manage Cash Transaction Report (CTR) and Suspicious Transaction Report (STR) and report to MFIU Review and update KYE Policy regularly and develop KYE policy compliance checking process and procedure. Manage Legal & Compliance team’s performance and provide coaching and training Communicate with external legal advisor team when necessary Translation for all FRD audit report and inward letter. Other ad‐hoc duties assigned by BOD and Senior Management Team.
To propose to Management, all the modifications to the policies, processes, and procedures regarding the methodologies to manage risk, that are believed as necessary, have the proper approval by the adequate level in the organization. To monitor workplace activities to ensure that risk management protocols are being followed. Ensure compliance issues are reported to the line managers and follow up to ensure prompt compliance- Line Reporting. Provide control and compliance evaluation reports to the management on a monthly basis-Management Reporting. Create awareness in Hana Microfinance on the prevention, detection, and correction of fraud. Conduct regular spot visits and supervision of Branch and HO control Staff. Advise management of any possible area of policy weakness and recommend amendments as appropriate. Provide training to staff in order to build risk awareness within the company. To ensure staff at all levels recognize and manage risk as a core part of their responsibilities.
Assist in implementing and monitoring internal control checklists at branch and regional levels. Conduct compliance checks at branches and regional offices. Support data gathering and follow-up for branch and region compliance assessments. Follow up on compliance checklist results and support corrective actions in coordination with branch/regional staff. Maintain and update the respective registers of the Risk Management Department. Develop and maintain Risk Management Department reports and documentation. Ensure all reports and documents are up-to-date, accurate, comprehensive, and delivered on time. Assist with SOP awareness activities. Regularly review and update risk management and compliance policies, procedures, and instructions. Make sure the appointed task is assigned by the supervisor.