Job Summary Responsible for compensation, benefits, and payroll management, ensuring payroll accuracy, market competitiveness, compliance, and effective employee benefits administration. Responsibilities Design and manage compensation, benefits, and payroll strategies aligned with business objectives and legal requirements. Oversee end-to-end payroll processing, ensuring accuracy, timeliness, and compliance with Myanmar Labour Law, SSB, and taxation regulations. Conduct market benchmarking and salary surveys to ensure competitive and equitable pay structures. Partner with HR and business leaders on compensation framework and development. Monitor market trends and recommend innovative reward and recognition practices to enhance employee engagement. Prepare reports and insights for management to support strategic decision-making. Support the implementation and administration of employee benefits, including the in-house medical benefit program, ensuring compliance and service quality. Any other duties as assigned by the supervisor or management.
Provide first-level technical assistance and support for incoming queries and issues related to systems, infrastructure, and new digitization projects. Understand technical issues at assigned branches, identify root causes, and implement workaround solutions; escalate unresolved issues to the Technical Support Team Lead when necessary. Install, configure, and maintain client computer hardware, security devices, IT assets, and software applications at assigned branches. Troubleshoot system, network, and security device issues; diagnose and resolve hardware and software faults efficiently. Monitor and maintain computer systems, networks, security devices, and other digital equipment to ensure optimal performance. Manage IT assets for assigned branches, including FAMS-related tasks and asset distribution, and report status to the ICT Team. Actively support operational delivery and participate in User Acceptance Testing (UAT) for new product and feature releases when required. Clearly document and communicate escalated technical issues to the Technical Support Team Lead. Record, track, and report all incoming technical support requests and inquiries. Follow up on all ICT-related tasks, including IT asset tracking and coordination between Head Office and branch locations. Update and track issue status in the ticketing system to ensure timely resolution and proper documentation. Contribute to team objectives by completing assigned tasks and supporting overall team performance. Assist team members with additional tasks as requested or required. Provide basic technical training and guidance to staff at assigned branches when needed. Travel to branch offices as required to install and set up ICT infrastructure and devices
System Analysis & Process Design Analyze business requirements and translate them into system and functional specifications Create process flow diagrams, system flow diagrams, and functional documentation Work closely with Solution Architects and Developers to ensure system feasibility and clarity Business Analysis & Documentation Prepare, review, and maintain Business Requirement Documents (BRD) and functional specifications Facilitate requirement workshops and stakeholder discussions Manage requirement changes and ensure documentation is up to date and controlled Foster innovation and a culture of data-driven decision-making Quality Assurance Leadership Lead and coordinate QA activities across assigned projects Define test strategies, test plans, and acceptance criteria Ensure defects are properly tracked, prioritized, and resolved Coordinate User Acceptance Testing (UAT) and obtain business sign-off Project Management & Agile Delivery Develop project plans, business and system requirements, monitor milestones, manage risks, and ensure regulatory compliance across all activities. Facilitate Agile ceremonies including daily stand-ups, sprint planning, sprint reviews, and retrospectives. Act as Scrum Master for assigned projects Monitor project progress and ensure on-time delivery Identify risks and issues, and escalate appropriately Manage end-to-end delivery of low-code projects Stakeholder & Team Coordination Serve as the main point of contact for day-to-day project coordination Provide regular project status updates to the Automation Manager Coordinate cross-functional teams including Developers, QA, and Business stakeholders Collaborate with internal teams and vendors to manage interdependencies, streamline automation projects, and optimize outcomes. Act as a liaison between technical and non-technical stakeholders, ensuring clear communication and seamless collaboration.
Monitor all branches whether to comply with the laws and regulations by FRD/CBM Build communication and relationships with CBM, FIU, FRD, DICA, Tax office, Labor office and other regulator. Manage up to date with any regulatory or statutory changes and policies that might affect the company, suggest policy development to comply with the new government directives Attend meeting to Regulator office relating operational and company affairs Manage and prepare for Monthly Compliance Report, Quarterly Compliance Report Manage legal document and company data Manage and support legal issue or operational issue of other departments including legal affairs training when necessary Manage and keep updating a record of new/ amended laws, rules, regulation, notification, directive and Myanmar Gazette from Regulatory/ Government and report to Management Team. Incorporate of New Company and filling with DICA on the changes (shares, paid-up, change of officers, member, address, other registration, etc.) Manage litigation matters both Criminal & Civil Manage in the review and/or drafting of legal documents (including but not limited to MOU, NDA, Service Agreement, and other business contract) Check the compliance with various regulatory ratios. Check and manage the AML (Anit-Money Laundering law) according to the anti-money laundering policy Manage Cash Transaction Report (CTR) and Suspicious Transaction Report (STR) and report to MFIU Review and update KYE Policy regularly and develop KYE policy compliance checking process and procedure. Manage Legal & Compliance team’s performance and provide coaching and training Communicate with external legal advisor team when necessary Translation for all FRD audit report and inward letter. Other ad‐hoc duties assigned by BOD and Senior Management Team
Support the Head of CCIT in implementing annual and quarterly client feedback plans, including surveys, interviews, and focus group discussions. Coordinate with branches and regional teams to align field activities and secure branch-level support for data collection efforts. Conduct regular field visits to high-priority branches and client locations to observe business activities and validate to improve area. Support data collection related to product usage, client behavior, and satisfaction. Coordinate with internal teams for data and information gathering. Establish and maintain data quality standards and ensure proper documentation of all findings. Identify trends, patterns, and outliers in client feedback to inform strategic priorities. Drive the development of innovation proposals, concept notes, and pilot ideas grounded in client insights. Oversee monitoring of pilot initiatives and collection of post-implementation feedback to assess impact and scalability. Assist in preparing meeting materials, management presentations, and documentation as directed by the Management.
Leading the migration, management, and optimization of local and cloud infrastructure (AWS, OpenStack) while aligning technology strategies with business goals. Managing relationships with cloud service providers (CSPs) and negotiating service-level agreements (SLAs). Plan, organize, direct, control and coordinate the acquisition, development, maintenance, and use of digital and telecommunication systems. Responsible for overseeing the day-to-day operations of the ICT Tech Support Team. Leading Technical Support Team and provide technical assistance and support for incoming queries and issues related to system, Infrastructure and digitization projects. Installing and configuration client computer hardware system, security devices, digital devices and applications Administering Office 365 and Azure cloud services. Troubleshooting system, network problems, security devices and diagnosing and solving hardware or software faults Monitor and maintain computer systems, networks, security devices and digital devices Manage the IT assets list and report to ICT Manager. Be actively involved with the operational delivery and UAT if required for new product and feature releases Support the development of new products of the company by creating surveys, providing clear instructions to the relevant staffs to carry out properly Collect, clean, detect and correct the relevant data to convert it into useful information and analyze them to report to the management Communicate with branches and solve the ICT devices and network errors reported by the branches Prepare operation related report according to the management and regulator request Work with departmental managers to support them with the specific data needs Contribute to team effort by accomplishing related results as needed Provide ongoing support for the management Support the team with any necessary tasks as requested or required Coaching Digital Officers and Technical Support staffs from head office and branches. Actively participate in digital transformation initiatives and software/ hardware service management. Clearly communicate escalated issues to vendors, ICT Manager and Head of ICT as needed. Monitor, Measure and Evaluate effectiveness and usefulness of ICT Devices regularly.
Oversee core banking operations, financial reporting, and month-end processes Proactively engage with relevant stakeholders to discuss performance results, identify root causes of deviations, and drive the implementation of improvement initiatives. Plan, organize, oversee, and evaluate the departmental operations of information systems and data processing. Prepare regular performance reports (weekly, monthly, and quarterly) with clear visualizations and insightful commentary for management review. Ensure smooth coordination with other departments Manage system integrations, reporting frameworks, and data analysis initiatives Monitor accruals, transaction analysis, and external audit reporting Coordinate and work with external providers and vendors to implement and maintain systems e.g., M2P). Prepares estimates of time and resources required for new system implementation and upgrades. Negotiate, review, and recommend system vendor contracts. Present analysis of findings and recommendations effectively to management through clear and concise presentations. Provide strong leadership and guidance to a team of high-performing analysts, fostering their professional growth and ensuring high-quality output.
Job Summary This role will play a strengthening region HR operation, workforce analytics, and process standardization across assigned regions. Ensures data accuracy, structured talent processes, and operational excellence, enabling the HR Business Partner to focus on strategic workforce planning, organizational development, and leadership advisory. Traveling – 40% Job Description Standardize and manage recruitment processes across all regions while supporting interviewer capability development. Ensure recruitment documentation complies with employment laws and internal policies. Monitor recruitment KPIs and prepare regular reports to provide insights for leadership. Conduct quarterly hiring needs analysis using data and workforce insights. Maintain the pay band matrix and salary positioning tracker; support internal equity and pay comparison analysis. Assist in market benchmarking exercises to ensure competitiveness with industry trends. Support onboarding activities to ensure a smooth transition for new hires and track the new joiner experience. Maintain the internal mobility database and support employee transfers and mobility processes. Ensure HR system data accuracy across regions and participate in HR-related projects. Support internal and external audits by preparing required documents and coordinating with auditors. Assist in preparing employment contracts and ensure timely updates before contract expiration. Monitor employee leave and attendance records regularly through the HR system. Perform other duties assigned by HR Management when required.
Provide proper communication through telephone calls with the customers Manage large amount of inbound and especially outbound calls in timely manner Complete daily call target Keep record of customer interactions, recording customers’ comments and complaints Update existing customer information in the system Follow up customer calls as required Produce daily call reports to submit to management Monitor calls quality and develop plan to make the improvements if necessary Maintain high customer service in timely and efficient manner