Support the implementation and Facilitation of Performance Management System (PMS). Facilitate employee engagement surveys and analyze results to support action planning. Cooperate in the design and delivery of workshops, focus groups, and development sessions. Coordinate in developing yearly OD plan Organize the planning and execution of Succession Planning & other OD initiatives including Job grading and culture-building. Organize and facilitate the successors’ progress monitoring, evaluation, coaching sessions. Prepare and update monthly, quarterly, and yearly reports. Maintain, update, and manage OD documents, data-based, and reporting format. Handle, update, and manage the OD Share Drive.
Conduct and develop effective engagements in the audit operation in align with annual audit plan. Implementing annual engagement plan of head office and channel audit team Develop an audit checklist, training provide to the team member and evaluate the risk assessment before the engagement Lead to the audit department’s efficiency and effectiveness and leading the audit engagement in both head office and the branches. Conducting the follow-up audit process assigned by the supervisor Ensure compliance with relevant manuals, rules, and regulations. Assess and verify the organization's internal control systems. Develop a comprehensive and constructive periodic report on audit results, providing effective audit opinion and recommendations. Implement internal audit policies and procedures, ensuring compliance with the relevant standard operating procedures. Verify frauds and suspected staff or any other investigation requested by chief executive officer or audit committee Execute any special tasks assigned by the supervisor.
HR Operations (HR Business Parting, Talent Acquisition, HR Services, Compliance, C&B, and HR Digitization) Lead and manage the Human Resources Department to ensure operational efficiency, regulatory compliance, and high-quality HR service delivery across the organization. Partner with business leaders on workforce planning, manpower strategy, talent acquisition and retention initiatives to secure and develop critical talent. Oversee end-to-end employee lifecycle processes, including onboarding, transfers, promotions, confirmations, leave administration, employee movements and offboarding. Oversee compensation & benefits matter and HR programs to ensure market competitiveness, internal equity, employee engagement and alignment with business objectives. Oversee payroll administration, ensure timely and accurate coordination with other relevant cross-functional teams. Drive HR digitization, automation and process improvement initiatives to enhance operational efficiency, employee experience and data-driven decision-making. Lead company-wide HR budget planning, forecasting, manpower planning and workforce management in alignment with business objectives. Design, implement, review and govern HR policies, procedures ensuring alignment with organizational strategy, best practices and applicable regulatory requirements. Establish and monitor HR service standards and KPIs to ensure consistent, efficient and responsive HR service delivery. Ensure HR data reliability, confidentiality and timely reporting, providing HR dashboards and analytics to support management decision-making. Oversee employee engagement, employee relations, conflict resolution, performance management and initiatives that strengthen organizational culture and employee experience. Ensure effective HR governance, documentation, internal controls, and compliance with applicable labor laws, regulations and company policies. Regularly review HR processes to identify inefficiencies, operational risks, and opportunities for improvement. Benchmark HR practices and operational processes against relevant industry standards and market practices. Identify HR operational risks and implement appropriate controls, mitigation plans and corrective actions. Lead organizational change initiatives associated with HR transformation, organizational development, process redesign and technology implementation. Mentor, coach and develop HR teams to foster high performance, accountability, collaboration and future leadership capability. Perform other duties and responsibilities as assigned by the CHRO or Senior Management.
Identify data sources and features and utilize data tools to extract the data for analytics products. Manage data processing, cleansing, verification, and organizing data into usable formats, and conduct data analysis to identify trends and patterns. Support ad-hoc reporting needs with clear and timely data outputs. Create automated data flows to efficiently distribute insights and reports to end-users, via automated email and digital platforms. Assist in building, maintaining and monitoring analytics pipeline and system-to-system data integration. Assist with advanced analytics and machine learning endeavors, contributing to relevant projects. Conduct regular data integrity checking across data products and sources and perform troubleshooting. Learn business processes and digital workflows to identify areas for improvement by utilizing data products. Ensure proper documentation and secure storage of data. Handle and process confidential data and information in accordance with guidelines. Cooperate and coordinate with internal teams and external partners to support project endeavors.
Develop and maintain mobile applications using React Native and Kotlin (Android) . Translate UI/UX designs and wireframes into high-quality, reusable, and maintainable mobile code. Build responsive and high-performance mobile applications for Android and cross-platform users. Integrate mobile applications with backend services using RESTful APIs. Debug, troubleshoot, and fix application issues, crashes, and performance bottlenecks. Work on app optimization, responsiveness, and overall user experience improvements. Implement new features and maintain existing functionalities to produce mobile applications. Participate in code reviews and follow coding standards and best practices. Collaborate with backend developers, QA engineers, UI/UX designers, and project lead. Work with third-party services such as Firebase, push notifications, analytics, and maps (if required). Maintain code quality, reusability, and basic test coverage. Support deployment to Google Play Store and Apple App Store , including build generation, release preparation, and assistance in app release management. Participate in Agile development processes and sprint activities. Provide support for production issues when required.
Assists to Head of Communication with the communications activities of the company. Involves in developing and implementing of an effective communication strategy based on the target audiences. Creates contents and manage communication campaigns to promote the company brand, activities, or product. Ensures all communication and marketing materials are aligned with brand standards. Checks company’s social media channels regularly and website to ensure business information are up to date. Collects and analyzes the users’ data from the respective communication channels and prepare reports for management for decision making. Liaises with external agencies and ensures that the products and services are received in good quality and on time. Visits to branch offices and clients for company’s promotional videos and posters. Plan and organize company’s events. Seeks opportunities to enhance brand reputation. Identifies any possible reputation risk to eliminates and reduces from brand damage. Manages conflict as it arises and escalates to management. Overview designs and provide feedbacks to team members. Executes any other ad-hoc duties required by team (or) assigned by management.
To propose to Management, all the modifications to the policies, processes, and procedures regarding the methodologies to manage risk, that are believed as necessary, have the proper approval by the adequate level in the organization. To monitor workplace activities to ensure that risk management protocols are being followed. Ensure compliance issues are reported to the line managers and follow up to ensure prompt compliance- Line Reporting. Provide control and compliance evaluation reports to the management on a monthly basis-Management Reporting. Create awareness in Hana Microfinance on the prevention, detection, and correction of fraud. Conduct regular spot visits and supervision of Branch and HO control Staff. Advise management of any possible area of policy weakness and recommend amendments as appropriate. Provide training to staff in order to build risk awareness within the company. To ensure staff at all levels recognize and manage risk as a core part of their responsibilities.
Managing the end-to-end life cycle for the production web applications and back-end portals. Produce fully functional customs application and integration with the existing platform. Improvement of system performance and optimization. Creating, maintaining and enhancing procedures, processes and designs of the system. Build up the new features and improvement the existing features for a few hundred thousand end-users. Design and architecture of mobile/web applications and API. Provide the solutions of the technical issues. Analyze the existing system and write the new specification of projects. Write the API documentation and supporting guidelines to identify the issues. Identifying and handling the code standardization and the system quality. Identifying and handling the technical risks, issues and escalations. Write clean and high performing code and conduct testing. Build features and applications with a mobile responsive design. Conducts a system architecture evaluation and collaborates with management and development team to improve the architecture. Stay up to date with new technologies and apply into the system as needed. Creates and leads the process of integrating IT systems to meet business requirements. Provide leadership to the development team, monitor, facilitate the team to address the issues. Support the team with any necessary tasks as requested or required. Participate fully in Agile digital transformation. Communicate clearly and effectively across all levels.
Work closely with team members (developers, project lead, and project managers) to support testing and delivery of high-quality software products Assist in creating and maintaining test cases and test scenarios based on requirements and changelogs Execute manual test cases for web and mobile applications under supervision Identify, document, and report bugs clearly with proper steps to reproduce Perform functional and regression testing for app and web features Support API testing and verify basic data accuracy and system behavior Assist in tracking and retesting defects until closure Document test execution results and maintain testing records Support cross-functional teams throughout SDLC/STLC processes Participate in requirement reviews and gain understanding of system workflows (loan lifecycle, repayment, charges, etc.) Learn QA tools, testing methodologies, and fintech domain processes Communicate issues and progress clearly to senior QA team members. Support UAT and release validation activities when required