PURPOSE OF THE POSITION This role leads the commercial draught quality agenda for Heineken Myanmar by raising outlet execution standards, embedding Perfect Serve discipline through Star Academy, reducing quality complaints, and converting superior draught experience into stronger customer advocacy, consumer satisfaction and sustainable draught business growth. KEY RESPONSIBILITIES Draught quality compliance: Improvement in outlet quality audit scores and consistent adherence to Perfect Serve, hygiene, equipment and serving standards Complaint reduction and resolution: Timely follow-up on draught beer complaints, root-cause closure with relevant teams, and visible reduction of repeated quality issues Training coverage and effectiveness: Effective end-to-end delivery of Star Academy against annual training plan, including outlet staff participation, training quality, certification completion and visible improvement in Perfect Serve execution at outlet level Market visit and audit discipline: Regular market visits and audit reports completed with clear insights, action owners, timelines and follow-up closure status POSM and outlet execution quality: Improved outlet compliance on draught-related POSM usage, maintenance, visibility, feedback collection and replacement recommendations Cross-functional delivery: Effective coordination with Sales, Channel, Brand, Customer Service, Supply Chain and agencies to resolve quality gaps and support event execution
PURPOSE OF THE POSITION Participate to manage and develop the HEINEKEN Myanmar Engineering Team To carry out mechanical repairs/maintenance of all equipment/machinery in order to ensure proper functioning and thus facilitate uninterrupted production flow with SAFETY FIRST CULTURE RESPONSIBILITY Mechanical breakdowns and repairs On receipt of work orders, prioritise urgency, giving first priority to production requirements Refer to the technical drawings/manuals/screens so as to promptly identify affected areas Coordinate with Engineering stores to obtain all required spares and in the event of unavailability raise an urgent request in the log to purchase whilst using a substitute/modification to rectify the issue temporarily in order to reduce production down time Ensure adherence to health and safety procedures when carrying out all activities (ex: Working at height, Safe work permit, etc.) Maintain detailed records of all faults and methods of rectification whilst updating work orders accordingly Inform Engineer/in charge of stores, the stock status to facilitate timely replenishments; carry out purchasing of items on receipt of instructions as and when required In the event of visits from service technicians, coordinate with them and provide a report on work completed to superior After work done leave the place organized Preventive maintenance/annual maintenance as per schedule Communicate with process owners in order to obtain release of machine/equipment to facilitate the repair and ensure that repair is carried out within the agreed time frame Maintain accurate records/documentation of all activities undertaken Handle all tools and equipment in a safe/methodical manner and ensure verification/transfer of equipment/tools across shifts In the event of identification of potential bottlenecks /faults, raise requisitions for required spares or proceed with in house fabrication of spares to ensure cost efficiency /to meet urgencies As preparation for annual overhaul, provide feedback to management on stock availability so as to plan and obtain resources on time Projects Adhere to energy saving (Water, Electricity and Thermal) practices and identify/recommend possible enhancements/modifications (using local spares) as per production requirements in order to optimise plant efficiency/cost reduction Shift Refer to the log book and communicate with technicians of previous shift so as to effectively handover shift and follow entries/instructions and ensure that required backlog of work is carried out effectively Maintain records of all tasks completed to facilitate future reference Update the log book/Maximo of available spare parts and inform Team Leader/Engineer/in charge of stores in a timely manner During the night shift, work without supervision, solve all issues (including assisting rectification of mechanical faults) prioritise as per urgency and keep Engineers informed in the event of critical faults Building & Facilities Maintenance Follow up daily building & facilities checklists and carry out regular inspection of the premises as required and attend to all components such as lighting, exhaust fans etc. Carry out a routine inspection around the premises, identify faults/potential problems (based on experience), alert respective departments whilst promptly taking corrective/preventive action Health & Safety Necessary PPE’s should be worn while working Obtain the necessary work permits while performing the maintenance /fabrication/project works to comply with company SHE policies Implicit compliancy to LOTO Additional Duties Actively uses and assists with the development of the Computerized Maintenance Management System to effectively maintain and manage assets Perform additional duties commensurate with the current role, as and when requested by management
Ayeyawady Division
6 day(s) ago
PURPOSE OF THE POSITION ASO position is the point of contact for the customer and handles the distribution of the brand or set of brands within assigned outlets. It is responsible for building and maintaining strong professional relationships with customers, ensuring visibility, achievement of sales targets and delivery of high quality customer service to all targeted channels. RESPONSIBILITY Maintains complete and accurate outlet record cards for all calls. Uses outlet record cards and a well-maintained sales folder to plan upcoming calls Reviews journey plans when territory boundaries change. Specifies call frequency based on outlet sales but does not specify a journey pattern Uses a number of questioning techniques to identify relevant customer needs and uses a prepared opening statement to engage the customer's interest. Presents features advantages and benefits of the proposition effectively, using selling tools. Summarizes key customer benefits succinctly before closing, using an appropriate closing technique Follows the 6 Steps Outlet Execution Excellence process and works methodically to ensure that outlet specific A2QVP2 execution KPIs are executed exactly as required. Takes necessary actions to meet all cycle plan requirements. Resolves all compliance issues in consultation with the customer. Carries out all actions efficiently and managed time well Uses outlet sales in the sales since the last call and activity forecasts to calculate a recommended order quantity. Takes into account low or out-of-stocks, seasonal requirements, special occasions and weekend trade to ensure adequate stock coverage. Applies considerations of stockholding limits, the timing of delivery and the next sales order and product freshness to ensure that order quantities are sufficient to meet the needs of shoppers, patrons and the customer Prospects for new outlets routinely. Gathers information on outlets that are about to open in the territory and on outlets that are currently not buying from the company. Plans to make initial calls on prospects as part of the weekly call planning cycle, and ensures adequate time is allotted to meet with the potential customer and to conduct all administrative support. Prepares fully for the prospecting call, ensuring that appropriate materials and sales tools are available Engages in structured negotiations that involve exchanging several variables to reach an agreement. Never exceeds agreed walk-away points, and uses variety of tactics to achieve goals. If agreement is made, confirms and agrees details. If not, agrees next steps Follows an agreed-upon process, product complaints are handled effectively and proactively. Always follows customer service standards and policies. Customers provide positive feedback on customer service Maintains a standardized customer folder for all customers. Includes facts about the customer and the company's business with the customer. Updates folders on a monthly basis
PURPOSE OF THE POSITION The point of contact for the customer and handles the distribution of the brand or set of brands within assigned outlets Responsible for building and maintaining strong professional relationships with customers, ensuring visibility, achievement of sales targets and delivery of high quality customer service to all targeted channels RESPONSIBILITY Maintain complete and accurate outlet record cards for all calls Review journey plans when territory boundaries change Use a number of questioning techniques to identify relevant customer needs and uses a prepared opening statement to engage the customer's interest Follow the 6 Steps Outlet Execution Excellence process and works methodically to ensure that outlet specific A2QVP2 execution KPIs are executed exactly as required Use outlet sales in the sales since the last call and activity forecasts to calculate a recommended order quantity Prospect for new outlets routinely Engage in structured negotiations that involve exchanging several variables to reach an agreement Follow an agreed-upon process, product complaints are handled effectively and proactively Always follow customer service standards and policies Maintain a standardized customer folder for all customers
PURPOSE OF THE POSITION Area Sales Officer position is the key point of contact between the customer and the Company; this role has to develop a proactive and advisory-driven distribution of the full range products which the company offers. It is responsible for building and maintaining a strong and professional relationship with customers, ensuring the visibility according to PICOS, the achievement of sales targets and the delivery of best-in-class customer service to the assigned area. RESPONSIBILITY Prepare routing plan base on territory and follow RSEM routing Ensure sales execution according to PICOS – (NND, TP and SOS) Ensure stocks are enough and recommend selling price base on segment Collect and report the information of competitor’s promotion, activation and market feedback to the KA Executive Execute promotions (work together with Trade Marketing for POSM arrangement and check promotion is going well and consumer feedback) and report to KA Executive Building network and improve relationship with key customers by complying HEINEKEN Ways for Sales procedures Follow and comply with HEINEKEN Life Saving Rules Deliver sales volume to achieve the monthly & annual sales targets Able to handle the customer’s complains in a professional manner Focus on the acquisition of new customers
PURPOSE OF THE POSITION This role executes national TM plans at branch level with strong focus on quality, timeline, sales alignment, PICOS execution and monitoring, POSM/signage, fridge monitoring, BA deployment, regional activation, sponsorship events, market feedback, and monthly reporting to TM. Role focus: Region-based execution role converting national TM plans into branch actions, ensuring PICOS compliance, on-time implementation, quality checks, sales alignment, market feedback and monthly TM updates. RESPONSIBILITY Branch-level execution for PICOS, POSM, signage, fridge monitoring, BA, activations, sponsorship events, market feedback, TM updates and monthly reporting Owns regional execution follow-up and issue escalation; does not own national strategy, pricing, promotion mechanics or final approvals Connects TM, Sales, suppliers, BA teams and agencies to align branch execution and market feedback Delivers timely execution, PICOS/fridge monitoring, quality checks, corrective actions, TM updates and monthly presentation/reporting Coordinates with Sales, suppliers, BA teams and agencies to deliver quality implementation, monitor PICOS/fridge compliance and provide regular TM reporting
PURPOSE OF THE POSITION This role executes national TM plans at branch level with strong focus on quality, timeline, sales alignment, PICOS execution and monitoring, POSM/signage, fridge monitoring, BA deployment, regional activation, sponsorship events, market feedback, and monthly reporting to TM. Role focus: Region-based execution role converting national TM plans into branch actions, ensuring PICOS compliance, on-time implementation, quality checks, sales alignment, market feedback and monthly TM updates. RESPONSIBILITY Branch-level execution for PICOS, POSM, signage, fridge monitoring, BA, activations, sponsorship events, market feedback, TM updates and monthly reporting Owns regional execution follow-up and issue escalation; does not own national strategy, pricing, promotion mechanics or final approvals Connects TM, Sales, suppliers, BA teams and agencies to align branch execution and market feedback Delivers timely execution, PICOS/fridge monitoring, quality checks, corrective actions, TM updates and monthly presentation/reporting Coordinates with Sales, suppliers, BA teams and agencies to deliver quality implementation, monitor PICOS/fridge compliance and provide regular TM reporting
PURPOSE OF THE POSITION This position is responsible to do survey, installation, withdrawal, sanitation, audit, customer satisfaction survey and professional service supplied to all Upper / Lower HEINEKEN Myanmar draught beer outlets. RESPONSIBILITY Execute draught beer outlet survey, installation & sanitation Execute draught beer outlet audit and customer satisfaction survey Execute the repair and maintenance of draught beer cooler Co-operate with the brewery and draught beer service to maintain ISO 9001/HACCP standard Provide emergency services for all draught beer outlets and events Educate/Coaching sanitation service contractors and outlet bar staffs to improve beer handling skill and knowledge Maintain good condition of draught beer service vehicles Other assigned duties
PURPOSE OF THE POSITION ASO position is the point of contact for the customer and handles the distribution of the brand or set of brands within assigned outlets. It is responsible for building and maintaining strong professional relationships with customers, ensuring visibility, achievement of sales targets and delivery of high quality customer service to all targeted channels. RESPONSIBILITY Maintains complete and accurate outlet record cards for all calls. Uses outlet record cards and a well-maintained sales folder to plan upcoming calls Reviews journey plans when territory boundaries change. Specifies call frequency based on outlet sales but does not specify a journey pattern Uses a number of questioning techniques to identify relevant customer needs and uses a prepared opening statement to engage the customer's interest. Presents features advantages and benefits of the proposition effectively, using selling tools. Summarizes key customer benefits succinctly before closing, using an appropriate closing technique Follows the 6 Steps Outlet Execution Excellence process and works methodically to ensure that outlet specific A2QVP2 execution KPIs are executed exactly as required. Takes necessary actions to meet all cycle plan requirements. Resolves all compliance issues in consultation with the customer. Carries out all actions efficiently and managed time well Uses outlet sales in the sales since the last call and activity forecasts to calculate a recommended order quantity. Takes into account low or out-of-stocks, seasonal requirements, special occasions and weekend trade to ensure adequate stock coverage. Applies considerations of stockholding limits, the timing of delivery and the next sales order and product freshness to ensure that order quantities are sufficient to meet the needs of shoppers, patrons and the customer Prospects for new outlets routinely. Gathers information on outlets that are about to open in the territory and on outlets that are currently not buying from the company. Plans to make initial calls on prospects as part of the weekly call planning cycle, and ensures adequate time is allotted to meet with the potential customer and to conduct all administrative support. Prepares fully for the prospecting call, ensuring that appropriate materials and sales tools are available Engages in structured negotiations that involve exchanging several variables to reach an agreement. Never exceeds agreed walk-away points, and uses variety of tactics to achieve goals. If agreement is made, confirms and agrees details. If not, agrees next steps Follows an agreed-upon process, product complaints are handled effectively and proactively. Always follows customer service standards and policies. Customers provide positive feedback on customer service Maintains a standardized customer folder for all customers. Includes facts about the customer and the company's business with the customer. Updates folders on a monthly basis