PURPOSE OF THE POSITION The point of contact for the customer and handles the distribution of the brand or set of brands within assigned outlets Responsible for building and maintaining strong professional relationships with customers, ensuring visibility, achievement of sales targets and delivery of high quality customer service to all targeted channels RESPONSIBILITY Maintain complete and accurate outlet record cards for all calls Review journey plans when territory boundaries change Use a number of questioning techniques to identify relevant customer needs and uses a prepared opening statement to engage the customer's interest Follow the 6 Steps Outlet Execution Excellence process and works methodically to ensure that outlet specific A2QVP2 execution KPIs are executed exactly as required Use outlet sales in the sales since the last call and activity forecasts to calculate a recommended order quantity Prospect for new outlets routinely Engage in structured negotiations that involve exchanging several variables to reach an agreement Follow an agreed-upon process, product complaints are handled effectively and proactively Always follow customer service standards and policies Maintain a standardized customer folder for all customers
PURPOSE OF THE POSITION The point of contact for the customer and handles the distribution of the brand or set of brands within assigned outlets Responsible for building and maintaining strong professional relationships with customers, ensuring visibility, achievement of sales targets and delivery of high quality customer service to all targeted channels RESPONSIBILITY Maintain complete and accurate outlet record cards for all calls Review journey plans when territory boundaries change Use a number of questioning techniques to identify relevant customer needs and uses a prepared opening statement to engage the customer's interest Follow the 6 Steps Outlet Execution Excellence process and works methodically to ensure that outlet specific A2QVP2 execution KPIs are executed exactly as required Use outlet sales in the sales since the last call and activity forecasts to calculate a recommended order quantity Prospect for new outlets routinely Engage in structured negotiations that involve exchanging several variables to reach an agreement Follow an agreed-upon process, product complaints are handled effectively and proactively Always follow customer service standards and policies Maintain a standardized customer folder for all customers
PURPOSE OF THE POSITION Drive BP, conversion and MS growth for HML brands and driver customer loyalty in on trade channel, by creating and executing premium, distinctive, exciting and impactful on trade activations with a cross-functional team. RESPONSIBILITY 1. On-Trade Activation Planning & Execution Execute on‑trade campaigns (It’s Tiger Time, HEINEKEN Afterwork) and activation calendars Deliver seasonal activations (Thingyan, CNY, Thadingyut, Christmas, etc.) Lead brand‑led BTL campaigns and promotions Support outlet-owned events with toolkits and POSM 2. POSM & Outlet Experience Manage POSM creation, execution, and budget Develop impactful POS itemsMenu listings Gamification materials Premium merchandise Manage the outlet experience toolkits 3. Draught & Loyalty Programs Drive advocacy and sales of the draught portfolio Strengthen loyalty programs to increase conversion Ensure quality standards during activations 4. Event Execution & Brand Ambassadors Lead development and co-execution of on-trade customer events Align with Brand Managers and Sales team for Heineken Afterwork & Green Zone programs Manage Brand Ambassadors in Tiger Streets & project zones 5. Cross-Functional Collaboration Align closely with Sales, Brand Managers, Trade Marketing, and agencies Support channel strategy and activation calendar development
PURPOSE OF THE POSITION The Digital Sales Transformation Executive has the mission to drive business growth by implementing smarter ways of working to better serve our sales reps by supporting them with correct master data set up and effective route/journey planning for daily operation basic of sales reps. RESPONSIBILITY Master Data Maintenance of all system platforms – master data setup of new products, new outlets, and governance of information in all the platforms are unified Route/Journey Maintenance and Planning – monthly sales routes for Heineken MM sales reps, distributor sales reps and wholesaler sales reps Route/Journey Planning & Maintaining Responsible for pre-route preparation, including follow up and finalization of new outlets for each cycle, open outlets in systems and finalize changes Responsible for planning, maintaining and calibration of routes monthly for the whole country including all the major cities and regions by following the framework and maintain two ways communication with front line sales team Use relevant tools where possible to design the best routes for every single sales reps - master both in house and external tools for monthly route planning Keep a good balance between sales force size (number of ASOs nationwide) and the number of outlets they maintain monthly and calibrate when necessary. Review the efficiency of route planning results by end of the month together with Execution Excellence Team and to check visits are being completed in a timely manner or not Upload and share finalized route plans with Sales Managers according to the planning calendar Master Data Coordination Setup a standard master data format across all DST platforms according to the guidelines from retail master and Heineken master data standards Come up with proper data governance structure for the whole organization for all levels of employees Responsible for the whole outlet masterdata accuracy - 100% every month across all the system platforms (addition, removing, changing of outlets) by coming up with innovation initiatives to achieve this goal by working together with Sales Execution Excellence Manager and Sales Reporting & Insight Manager Act as the gatekeeper for all master data changes across all platforms by ensuring only a single source of truth Define and implement a master data governance framework across the organization, covering roles, responsibilities, and approval processes Prepare and submit system data consistency and quality reports to Masterdata Management SteerCo (monthly meeting with leadership team)
PURPOSE OF THE POSITION Participate to manage and develop the HEINEKEN Myanmar Packaging Team Ensure execution of safety agenda in Packaging department, while managing the entire process Implement and follow the key performance indicators and strive for continuous improvement Set the strategy and the applicable external and internal legal requirements, according to the company policy, with the aim of reaching the planned quantities and packaging quality. Ensure effective running of the packaging operations, by empowering people on the shop floor Create a working environment where people feel empowered and capable to operate, sustain and improve production processes RESPONSIBILITY Implements, monitors, controls and reports all Safety and Food safety standards, behaviors and procedures Ensures that these are embedded and applied in the packaging operations and takes appropriate actions/measures to prevent them from happening, for both own and outsourced activities Collaborate with the quality assurance department with regards to quality monitoring results and coordinates in maintaining established standards of quality for all manufactured products Identifies quality risks, defines, implements and evaluates local quality procedures and working instructions, in line with applicable quality regulations and the Company Rules, Standards and Procedures Lead daily operations ensuring safety, quality, volume, and efficiency targets are met Lead the productivity improvement initiatives and support the activities to build team awareness on continuous improvement as well as driving team engagement Provide training, direction, development and mentoring to team to improve skills by building a positive and high-performing culture Build capability of the team for smooth transition and operation of all packaging projects & activities Collaborate and work with engineering to ensure all equipment and machine components in the packaging line are in good operating condition and address the problems encountered with regards to their performance correctly Collaborate and work with Production Planning team to be ensure optimal production scheduling, material availability, and volume alignment by participating in daily and weekly meeting. Collaborate and work with logistics team to be smooth flow of fiished goods and packaging materials such as material site loss reduction, improvement of RPM Analyze and report performance using various data in real production environment to determine possible deviation/variance and propose of appropriate actions Manage and support next level supervision to ensure the operations are complying with local foods, environment and safety laws, regulations and standards Support and involve in medium- and long-term planning of packaging capacity, equipment upgrades, and innovation Prepare for managerial responsibilities by supporting Packaging Manager in strategic initiatives Lead loss reduction, elimination, and improvement initiatives using UPS tools Act as a role model for company values and behaviors Additional duties Perform additional duties commensurate with the current role, as and when requested by management
PURPOSE OF THE POSITION The point of contact for the customer and handles the distribution of the brand or set of brands within assigned outlets Responsible for building and maintaining strong professional relationships with customers, ensuring visibility, achievement of sales targets and delivery of high quality customer service to all targeted channels RESPONSIBILITY Maintain complete and accurate outlet record cards for all calls Review journey plans when territory boundaries change Use a number of questioning techniques to identify relevant customer needs and uses a prepared opening statement to engage the customer's interest Follow the 6 Steps Outlet Execution Excellence process and works methodically to ensure that outlet specific A2QVP2 execution KPIs are executed exactly as required Use outlet sales in the sales since the last call and activity forecasts to calculate a recommended order quantity Prospect for new outlets routinely Engage in structured negotiations that involve exchanging several variables to reach an agreement Follow an agreed-upon process, product complaints are handled effectively and proactively Always follow customer service standards and policies Maintain a standardized customer folder for all customers
PURPOSE OF THE POSITION The point of contact for the customer and handles the distribution of the brand or set of brands within assigned outlets Responsible for building and maintaining strong professional relationships with customers, ensuring visibility, achievement of sales targets and delivery of high quality customer service to all targeted channels RESPONSIBILITY Maintain complete and accurate outlet record cards for all calls Review journey plans when territory boundaries change Use a number of questioning techniques to identify relevant customer needs and uses a prepared opening statement to engage the customer's interest Follow the 6 Steps Outlet Execution Excellence process and works methodically to ensure that outlet specific A2QVP2 execution KPIs are executed exactly as required Use outlet sales in the sales since the last call and activity forecasts to calculate a recommended order quantity Prospect for new outlets routinely Engage in structured negotiations that involve exchanging several variables to reach an agreement Follow an agreed-upon process, product complaints are handled effectively and proactively Always follow customer service standards and policies Maintain a standardized customer folder for all customers
PURPOSE OF THE POSITION The point of contact for the customer and handles the distribution of the brand or set of brands within assigned outlets Responsible for building and maintaining strong professional relationships with customers, ensuring visibility, achievement of sales targets and delivery of high quality customer service to all targeted channels RESPONSIBILITY Maintain complete and accurate outlet record cards for all calls Review journey plans when territory boundaries change Use a number of questioning techniques to identify relevant customer needs and uses a prepared opening statement to engage the customer's interest Follow the 6 Steps Outlet Execution Excellence process and works methodically to ensure that outlet specific A2QVP2 execution KPIs are executed exactly as required Use outlet sales in the sales since the last call and activity forecasts to calculate a recommended order quantity Prospect for new outlets routinely Engage in structured negotiations that involve exchanging several variables to reach an agreement Follow an agreed-upon process, product complaints are handled effectively and proactively Always follow customer service standards and policies Maintain a standardized customer folder for all customers
PURPOSE OF THE POSITION To manage installation of signages and after-service responsibilities for trade marketing assets (repair, removal, and maintenance) through external supplier coordination, ensuring SLA compliance, accurate tracking, and timely reporting, including production and delivery of communication POSMs (Vinyl, Posters & Banners, etc.) and branded merchandised items to support trade marketing plans. RESPONSIBILITY Coordinate with external suppliers for installation, repair and removal of signages Coordinate with external suppliers for repairs and maintenance of chillers and counters Manage removal requests for chillers, counters and signages, ensuring proper documentation and SEM/REP ticket closure Manage end-to-end SEM/REP tickets for asset-related issues (repair and removal) in coordination with relevant stakeholders Follow up with suppliers to ensure timely completion of all repair and maintenance tasks Maintain real-time tracking of asset maintenance, removal and repair status Prepare monthly reports on asset health, supplier performance and SLA compliance Monitor SLA compliance for all repair and maintenance activities and escalate delays or quality issues as needed Coordinate with Channel Team for timely receipt of design files for production Liaise with printing suppliers for communication POSMs (vinyls, posters, banners, etc.) and branded merchandise items to ensure timely production and on-time delivery Support internal teams for event and activation requirements related to asset servicing Ensure compliance with audit guidelines for documentation and reporting