• Handle incoming inquiries from phone calls and social media platforms (Facebook, TikTok, YouTube). • Respond to customer questions, feedback, and complaints in a timely and professional manner. • Record customer interactions and update information accurately using CRM tools. • Follow up with customers to ensure satisfaction and problem resolution. • Monitor social media pages, manage messages, comments, and insights. • Prepare daily and weekly customer service reports. • Support CSR events, promotions, and monthly customer engagement activities. • Coordinate with Sales, Marketing & CSR teams to enhance customer experience.
• Oversee and manage day-to-day branch sales operations to ensure smooth workflow and efficient route planning. • Lead, supervise, and motivate the branch sales team to consistently achieve monthly and quarterly sales targets. • Monitor market activities, competitor movements, outlet performance, and overall product visibility in assigned territories. • Conduct regular and surprise route checks to ensure proper route execution, customer coverage, and adherence to company guidelines. • Manage stock issuance, daily/weekly collections, and verify that all sales invoices, returns, and credit sales are accurately recorded. • Prepare, review, and submit daily, weekly, and monthly branch sales reports to Head Office in a timely manner. • Coordinate closely with Head Office departments (Sales, Logistics, Finance, HR) for operational support, promotions, stock allocation, and reporting matters. • Ensure branch compliance with company policies, SOPs, and operational standards. • Build and maintain strong relationships with key customers, retailers, distributors, and local partners. • Identify operational challenges, resolve issues immediately, and implement improvements to enhance branch performance.
Key Responsibilities Recruitment & Onboarding Lead recruitment efforts, including job postings, interviews, and selection Coordinate onboarding and orientation programs for new hires Employee Relations Address employee concerns and mediate workplace conflicts Promote a positive work environment and support employee engagement initiatives Compliance & Policy Management Ensure adherence to labor laws and internal policies Update and enforce HR policies and procedures Performance & Talent Management Support performance appraisal processes Identify training needs and coordinate development programs Benefits & Compensation Administer employee benefits and compensation plans HR Reporting & Analytics Maintain HR records and generate reports on workforce metrics Analyze data to support strategic HR decisions
Plan and execute all web, email, social media (to include Facebook, Twitter, Instagram, Telegram, Signal, Viber) and work in unison with the Head of Sale and Marketing to manage the coordination of all digital campaigns. Contribute and then oversee the social media strategy for ICICLE products development and management of engaging content, which will be evidenced in the weekly & monthly reporting of all activity. Develop and manage digital marketing campaigns and budgetary control of all digital marketing activity, in conjunction with the wider Marketing Team. Coordinate and take responsibility for planning and budgetary control of all digital marketing activity, in conjunction whit the Head of Marketing. Measure and report performance of all digital campaign and assess against goals (ROI and KPIs). Including financial reporting of campaign spend against budgets. Identify trends and insights, optimizing campaign spend and performance based on the insights. An innate grasp of commercial value ability to measure the success or failure of a project. A dedication to the discovery and utilization of the latest tools & techniques in digital marketing.
Handle day-to-day Accounts Receivable transactions and posting in Odoo ERP. Review and verify sales invoices, deductions (rebate, commission, promotion), and customer collections. Prepare and update AR schedules, customer statements, and collection reports. Monitor overdue accounts and follow up with customers for timely payments. Assist in reconciling AR balances with Sales and Credit Control teams. Review and confirm accuracy of customer account data and payment entries. Support the month-end closing process and assist in preparing AR aging reports. Coordinate with internal departments to resolve collection or billing issues. Suggest improvements in AR documentation and collection procedures.
Identifying opportunities for new product development, such as improving existing products or creating new products based on market trends Developing promotions and advertising campaigns in conjunction with the brand department to promote products in the marketplace Monitoring competitors’ activities in order to identify new products or marketing strategies that may affect sales of the company’s products Coordinating with the related department to develop new products that meet customer needs while still increasing revenue for the company Conducting focus groups, surveys, or other research to understand consumers’ needs and preferences Manage a team of branding people working on brand initiatives Lead creative development to motivate the target audience to “take action” Reviewing financial reports and industry trends to recommend strategies that increase profitability of the business Analysing the success of marketing campaigns and creating reports Supervising advertising, product design and other forms of marketing to maintain consistency in branding Manage the business by planning and executing campaigns and promotions. Oversee regular business reporting, such as the Brand Dashboard, Market Report, Market Share Analysis, Quarterly Relations Report. Managing budgets, staff, and operations to meet sales goals and increase brand awareness Coordinating with vendors to ensure that products are delivered on time and meet quality standards Participations events such as product launches, exhibitions and photo shoots.
Daily sales routes and Distributor Sales Representative's route planning; Documents must be processed regularly. Distributor sales representatives in-town routing and out-of-town routing plans must be organized and arranged properly. Distributor's balance amount; the amount of inventory; The balance of the products to be sold must be processed as necessary by connecting with the Sales Admin from the H.O. Responsible to achieve the sales target of Distributor channel so that supervise the relevant distributor sales representative and daily sales target. Visiting distributor areas alternately, sales of all products within the sales area (Retail Channel). Efforts must be made to distribute and promote sales and together manage secondary sales revenue into retail outlets Unexpected checking (Checking) in sales channels; Regular sales channel checks must be carried out systematically. Similar products in the distributor's territory and his company's products. sales and market developments; activities, Sales promotion plans must be continuously reviewed and discussed with the Sales Manager on a regular or urgent basis. Checking whether his Sales Representative is correct in selling the Distributor's product through the credit system; Supervise AR Confirmation follow-up and collection of debt to credit shops. Must take responsibility for business matters assigned by his superiors from time to time in an orderly manner.
Job Overview Compile and prepare sales records and store information of the entire Sales Department and ensure that Trade Marketing Teams’ New Area Penetration Plan & Execution are completed on time in Daily, Weekly, Monthly Reports. Specific Responsibilities Make an Up-to-Date Daily Sales Report Record of Implementations & Result Sales of Trade Marketing Teams every morning for the Manager. Check Penetration Data / Effectiveness / Frequency / Activities & Contract Rebate of Trade Marketing Teams daily and verify registration. Prepare and submit plans to update the area penetration and trade marketing activities of Branch, Deport, Distributors. Develop and implement Products Merchandising & Display Programs, Pilot Projects for sales growth. Implement and supervise activities for coordination between retail / wholesale stores for increasing consumer consumption. Conduct field trips and follow-ups for Trade Marketing Activities in Distributors Areas. Support the sales team in maintaining and developing existing retailers / new retailers. Report monthly to the relevant sales managers in the respective areas. Attend weekly trade, marketing project meetings, and field representative management. Attend weekly and monthly meetings with field representatives, review operational issues arising from the field representative team, and visit and verify compliance with the sales promotion agreements signed with the Company to the relevant stores. Assist in reports and tasks assigned by the HOD from time to time.