A. Organizational Leadership & Strategy Develop and implement operational strategies aligned with the company’s long-term goals. Lead and supervise cross-departmental managers (Commercial, Sales, Operations). Establish performance goals, KPIs, and reporting frameworks for all departments. Provide strategic insights to the CEO and Board of Directors. Lead organizational change, digital transformation, and process improvement initiatives.B. Commercial Department Responsibilities 1. Quality Control Oversee all automotive-related quality control processes. Ensure compliance with industry standards (ISO, OEM, regulatory requirements). Implement quality assurance programs and continuous improvement plans (Kaizen, Lean). Monitor product inspection, testing, and defect management cycles. Approve quality audits and ensure corrective actions are executed. Maintain relationships with manufacturers, suppliers, and automotive partners for quality alignment.2. Business Development Identify, evaluate, and pursue new business opportunities and partnerships. Lead the development of new revenue streams and diversification. Analyze market trends, customer demands, and competitive positioning. Strengthen relationships with key clients, suppliers, and market stakeholders. Support the creation of commercial proposals, contracts, and strategic partnerships. 3. Marketing Oversee the development of marketing strategies and brand positioning. Approve annual marketing plans, campaigns, promotions, and digital strategy. Monitor market research, customer insights, and competitor intelligence. Ensure consistent brand communication and public relations activities. Evaluate ROI of marketing initiatives and optimize budget allocation.C. Sales Department Responsibilities Lead national and regional sales strategies to achieve revenue targets. Direct sales planning, forecasting, pipeline management, and territory optimization. Ensure development of sales tactics, pricing models, and customer acquisition strategies. Establish customer service standards and ensure high client satisfaction. Mentor, train, and motivate sales teams for enhanced performance. Monitor key account management and negotiation of large contracts. Review sales analytics and dashboard performance, adjusting strategy as needed.D. Operations Department Responsibilities 1. Warehouse Operations Oversee end-to-end warehouse operations including receiving, storage, distribution, and dispatch. Ensure inventory accuracy through robust stock control and audit systems. Implement safety, loss prevention, and warehouse optimization (lean operations). Improve delivery efficiency, workforce productivity, and supply chain coordination. Enhance warehouse layout, workflow planning, and capacity utilization. Manage vendor logistics, inbound/outbound schedules, and delivery SLAs. 2. Administration Management Ensure smooth daily administrative operations across all branches and offices. Supervise administration, facilities management, and general services. Ensure proper documentation, reporting, compliance, and internal controls. Oversee cost optimization, resource planning, and administrative budgeting. Implement company policies, and operational protocols.E. Performance Management & Optimization Monitor departmental OKRs and take corrective action when performance falls below expectations. Implement lean operational practices and continuous improvement methodologies. Drive cost-saving initiatives without compromising quality or service delivery.F. Process Improvement & Digitalization Introduce and manage ERP systems, automation tools, and workflow digitalization. Streamline processes for efficiency improvement across all departments. Lead continuous improvement programs and operational excellence initiatives.G. Team Leadership & Talent Development Provide mentorship and leadership to all department heads. Recruit, train, and retain high-performing employees. Foster a culture of accountability, teamwork, and innovation. Lead, mentor, and develop department heads to achieve high performance. Establish talent development programs and succession planning. H. Risk Management & Compliance Identify operational risks and implement mitigation plans. Ensure compliance with industry regulations, health & safety standards, and company policies. Maintain audit readiness across all operational functions.
Responsible for all aspects of the recruitment process, including screening of resume, interview arrangement, selection and placement Assist in preparing job posts in accordance with the requirements specified for the positions needed. Effectively and efficiently utilizing internal and external resources to ensure that the right person is selected and placed for the vacant position within the organization, and to help obtain a specified number of CVs. Maintain HR records employee personal files and other recruitment data Employee attendance record and salary calculation Maintain HR records, including employee files, compensation, and benefits information. General knowledge and required legal knowledge according to labor law and rules of SSB, EC contract & Income Tax Responsible for daily HRD Operations processes. Organize Team Building, Employee Commemorative Events and Employee Welfare and Bereavement. Develop training programs (Internal/ External), collect training feedback, training evaluation and monitor training effectiveness. Provide orientation and introduction to the workplace to new employees. Keep the HRIS system up to date and submit monthly HR Reports (Turnover, Attendance, Training rates). Assist in Performance Appraisal processes using Success Factor Software.
Develop and implement CRM strategies to enhance dealer satisfaction Supervise and guide the CRM team Build and maintain long-term relationships with dealer Collaborate with sales & marketing to align dealer support strategies, manage budgets and expenses etc.