The role holder is responsible in selling products and solutions that are geared towards client needs and to differentiate trade finance services from competitor’s offerings, also contribute to revenue growth and maximizing profits in alignment with KBZ’s risk policies. Trade Finance Business Unit provides a diverse range of trade products and services to corporate customers. Also with structured supply chain solution advisory recommendations to meet sophisticated needs. Identify, originate, develop and maintain relationships with corporate/SME clients for trade finance service. Engage jointly with RMs in providing consultative advice and solutions to meet customer’s needs on Trade Finance. Acquire and establish new relationship with potential corporate clients on Trade Services. Analyze and recommend compatible service options for specialized customer needs to deepen share of wallets from trade portfolios. Support client service as dedicated professional when needed in handling the day-to-day client activities / requests for processing. Provide exhaustive assistance in the resolution of commercial customer’s complex inquiries and issues. Follow up and resolve client inquires / problems through interaction with clients, bankers, product partners, branch operations and other staff in a timely and professional manner. Keep abreast with Bank’s latest trade initiatives/services to ensure customers know about latest products offers. Provide value added and cross-selling to existing and new clients. Attend relevant internal and external trade related meetings, seminars and networking events. Engage in clients’ meeting and provide feedbacks on Bank trade products and services. Provide necessary training to RMs or other internal/external clients on trade services.
Job Summary Junior Assistant (Trade Operations) supports trade processing, documentary collections, and inward/outward transaction control. This entry-level role ensures accurate system input, document handling, reporting, and coordination with internal teams and customers at KBZ Bank in Yangon. Key Responsibilities Receive, record, and file application forms and trade documents daily. Perform entry-level processing for financing, import, and export transactions in Flexcube. Update trade registers and prepare daily loan and transaction reports. Execute Maker-level tasks in SWIFT, TSS, and monthly accrued financing entries. Enter data in FEMS and support CBM-related trade operations tasks. Send daily emails to relevant teams and follow up on incomplete documents. Check weekly reconciliations and support accuracy in inward/outward processing. Explain trade products to customers and assist with inquiries professionally. Participate in overtime, audit support, file management, and team activities. Work rotating shifts at trade counters and ensure smooth service delivery.
Role: As a core component of KBZ Bank Analytics center of excellence (ACE) team, this role, in technical stream, will be responsible for the design, development and delivery of data engineering solutions such as data lakes, data warehouses, data pipelines and orchestration of operational processes. Data Engineers work hand-in-hand with IT department / platform vendors / merchant systems / social media platforms. Responsibilities Data Pipeline Development: Collaborate cross-functionally to design, implement, and maintain high-performance data pipelines for diverse sources. Ensure seamless data movement, transformation, and integration to support analytics and insights. Data Models, Data Lakes, Data Warehouses and Data Marts: Develop and optimize data models aligned with business needs. Design and maintain data lakes, data warehouses, purpose-built data marts for efficient querying, reporting, and strategic decision-making across operational and analytical contexts in both on premise and cloud environments with the objective of enabling business users to be self-dependent in data extraction, scenario / hypothesis testing, opportunity formulation. Performance Optimization: Monitor, identify, and proactively address bottlenecks in data pipelines and platform components of various analytical containers in cost efficient manners. Tune queries and streamline data retrieval and transformation processes for sustained high performance. Data Quality, Security and Compliance: Implement rigorous data validation and quality checks throughout the pipeline. Collaborate internally to ensure data privacy, security, and adherence to industry regulations and standards. Govern access control of data analytics platform / reports / dashboards / analytical throughput while conforming to information security guidelines. Collaboration and Documentation: Engage closely with Power User group, BI Team, data science teams to comprehend data requirements and support their analytics endeavors by enabling their data and platform needs either through available data streams or exploring external data streams (through system analysis). Document data flows, processes, and guides to foster effective communication and knowledge sharing. Monitoring & Alerting: Daily monitoring to track pipeline issue, performance, resource utilization, and data flow health. In-time resolving the critical data pipeline issue and informing related parties
Recruitment Support: Screen resumes and application forms against job requirements. Coordinate and schedule interviews with candidates. Assist in preparing new hire paperwork and onboarding materials. HR Administration: Organize and file employee documents, ensuring confidentiality and compliance.(Employee Contarct matter). Assist in preparing HR-related reports and presentations as needed. General Support: Assist in organizing and coordinating company events, training sessions, and employee engagement activities. Provide general administrative support to the HR team, such as proofreading documents, preparing correspondence.
Ayeyawady Division
1 day(s) ago
Job Purpose: The Center-in-Charge is responsible for the overall operations and management of the center effectively and efficiently, ensuring smooth functioning and achieving performance targets. This includes managing the staff, providing excellent customer service, maintaining operational efficiency, and adhering to company policies and procedures. This position leads and performs to drive and achieve the targets for all products and services in centre by following properly fully compliance of SOP, Fraud Management and Quality Assurance. Operational Management Oversee and manage the daily operations of the mobile center, ensuring efficiency in all processes. Ensure that all company policies and procedures are followed. Maintain high standards of cleanliness and organization within the center. Customer Service Provide excellent customer service by addressing customer inquiries, resolving issues, and handling complaints promptly and professionally. Train and coach staff to offer top-tier service to customers. Monitor and improve customer satisfaction levels through proactive engagement. Staff Supervision & Development Supervise and manage the performance of all mobile center staff. Schedule shifts and assign tasks, ensuring appropriate staffing levels at all times. Conduct training sessions for staff to enhance their knowledge, skills, and service quality Perform regular performance reviews and provide feedback for improvement. Inventory & Stock Management Ensure adequate stock levels of products and services offered at the mobile center. Coordinate with suppliers and the inventory team to maintain the timely availability of products. Perform regular stock checks and audits, ensuring proper documentation and control. Sales & Revenue Management Monitor sales performance and identify areas for improvement. Work with marketing and sales teams to implement strategies to increase sales and meet revenue targets. Handle cash management, including daily sales reconciliation and deposits. Reporting & Analytics Prepare and submit regular reports on operational performance, sales, and customer feedback to the management team. Analyze data to identify trends, areas for improvement, and opportunities for growth. Other Responsibilities: Center In-charge is not permitted to take two consecutive days off within a week. Manage the center’s budget, ensuring expenses are within the allocated limits. Ensure that billing, payments, and financial transactions are conducted accurately and in a timely manner. Establish and maintain business relationship with branch managers, super agents and retail agents for cash allocations and cash-out services. Collaborate with the KBPay Center Business Unit to implement the Customer Loyalty Program by compiling a list of the customers who receive the most service at the center and Special Service / Corporate Service (more to be discussed). Collaborate with the Business Development Team to carry out Communication and Corporate Function processes to improve the image of the center and to carry out further activities. Share knowledge and best practices within the team to develop new employees and ensure continuous improvement; Consultations and negotiations must be carried out together. Plan and prepare duty rosters for staff members in center on 25th of every month for following month. For urgent and emergency matters, communication must be done through phone conversation and report back to regional manager details later in email.
The role holder will manage an allocated set of UHN/HNW customers from the wealth segment. The key role is to manage the relationship and drive the sales and service KPIs for the portfolio. RM should work closely with the Service Ambassadors/Branch Incharge at the branch , enhance the profitability of the relationship by increasing the relationship size, cross selling, upselling the right products and services, and provide exceptional service as well as with Subject matter experts from other BUs to fulfill clients’ requirements. Will also look at deepening relationships by seeking referrals of family/friends and ensuring nil/minimal attrition. The role holder is the SINGLE POINT OF CONTACT (SPOC) for the customer and the role holder will be supported by a team of partners like Service ambassadors, Subject Matter Experts, VRA and Branch Incharge. The role holder should have maturity to deal with HNI customers and experience to understand the needs of such customers and fulfill them. Keeping in mind the culture of the market the role holder has to have very high/impeccable standards of Integrity, Trustworthiness, and knowledge on financial products and services. Manage the HNI portfolio of the wealth segment. Increase the relationship value (deposit base) of the customer and the HNI customer base in the branch. Job Description Manage the HNI portfolio of the wealth segment. Increase the relationship value (deposit base) of the customer and the HNI customer base in the branch. Improve EP per customer by increasing the holdings of deposit products and improving penetration of product holding across the bank (such as each customer should go from having say 2-3 products on average to 4-6 products with the bank). Source NTB customers through referrals and other promotional activities. Ensure the HNI portfolio of the branch is growing month on month and win back any lost deposits. Increase the NPS score of the customer base by a pre-agreed percentage. Work closely with the SA/ Branch Operation Team/Branch Incharge. Maintain the Contacts with customers as per the defined relationship matrix. Meetings can also be conducted at the branch in the Branch Incharge room or closest premium banking center to the Branch. Nurture and upgrade existing customers to move to the next level of UHN/HNW Offering. Pro-actively engage with customers to understand and analyze their needs, problems and interests to help the bank develop new products, services and interest group based exclusive events & activities for these clients. Maintain customer dossiers as defined by Wealth BU and update information in the CRM. Sales targets for Cross-Sell & Up-sell/ Revenue based targets to be met as per balanced score-card (e.g. increase in balances would be the primary objective, however there would be targets for other products as well). Review product penetration for assigned client base and identify customers for enhancing product penetration. Ensure KYC/AML and other norms are strictly adhered to and customer contact information is kept up to date. Activation of KBZPay / IM banking and other digital channels for each and every UHN/HNW customer and enabling bio-metric/facial recognition. Organize and host customer events for deepening relationships in close coordination with Branch Operation team/Wealth BU. Provide advisory service for customers to be a successful business, linking them to other businesses, helping customers to meet with the bank’s policies in their financing needs for business expansion. Also Offer and meet targets for non-Deposit product’s alike Insurance and other products introduced from time to time. Other duties as assigned.
The Center Incharge is responsible for the overall operations and management of the center effectively and efficiently, ensuring smooth functioning and achieving performance targets. This includes managing the staff, providing excellent customer service, maintaining operational efficiency, and adhering to company policies and procedures. This position leads and performs to drive and achieve the targets for all products and services in centre by following properly fully compliance of SOP, Fraud Management and Quality Assurance. Operational Management Oversee and manage the daily operations of the mobile center, ensuring efficiency in all processes. Ensure that all company policies and procedures are followed. Maintain high standards of cleanliness and organization within the center. Customer Service Provide excellent customer service by addressing customer inquiries, resolving issues, and handling complaints promptly and professionally. Train and coach staff to offer top-tier service to customers. Monitor and improve customer satisfaction levels through proactive engagement. Staff Supervision & Development Supervise and manage the performance of all mobile center staff. Schedule shifts and assign tasks, ensuring appropriate staffing levels at all times. Conduct training sessions for staff to enhance their knowledge, skills, and service quality.Perform regular performance reviews and provide feedback for improvement. Inventory & Stock Management Ensure adequate stock levels of products and services offered at the mobile center. Coordinate with suppliers and the inventory team to maintain the timely availability of products. Perform regular stock checks and audits, ensuring proper documentation and control. Sales & Revenue Management Monitor sales performance and identify areas for improvement. Work with marketing and sales teams to implement strategies to increase sales and meet revenue targets. Handle cash management, including daily sales reconciliation and deposits. Reporting & Analytics Prepare and submit regular reports on operational performance, sales, and customer feedback to the management team. Analyze data to identify trends, areas for improvement, and opportunities for growth. Other Responsibilities: Center In-charge is not permitted to take two consecutive days off within a week. Manage the center’s budget, ensuring expenses are within the allocated limits. Ensure that billing, payments, and financial transactions are conducted accurately and in a timely manner. Establish and maintain business relationship with branch managers, super agents and retail agents for cash allocations and cash-out services. Collaborate with the KBPay Center Business Unit to implement the Customer Loyalty Program by compiling a list of the customers who receive the most service at the center and Special Service / Corporate Service (more to be discussed). Collaborate with the Business Development Team to carry out Communication and Corporate Function processes to improve the image of the center and to carry out further activities. Share knowledge and best practices within the team to develop new employees and ensure continuous improvement; Consultations and negotiations must be carried out together. Plan and prepare duty rosters for staff members in center on 25th of every month for following month. For urgent and emergency matters, communication must be done through phone conversation and report back to regional manager details later in email.
This position is responsible for managing daily inventory operations to ensure accuracy, maintain optimal stock levels, coordinate logistics efficiently, and support data-driven decision-making. The role also assists the Inventory In-Charge in streamlining processes, supervising staff, and upholding safety and operational compliance. Inventory Control: Monitor and maintain accurate stock levels across all locations. Track inventory movement and ensure proper documentation of all inventory transactions. Conduct regular physical inventory audits and reconcile any discrepancies with system records. Implement and maintain effective inventory management systems to optimize stock availability and minimize excess or shortage. Analyze inventory trends and generate reports to the in-charge for developing effective stock management strategies. Assist in developing and implementing inventory management best practices. Must be able to thrive in a fast-paced environment and effectively manage multiple priorities. Manage the operational accounting process related to inventory, verifying documentation for purchasing, distribution, returns, repairs, and damage tracking. Collaborate with other departments (e.g., procurement, warehouse, finance) to ensure smooth inventory flow across the supply chain. Data Management: Maintaining accurate records, conducting cycle counts, and assisting with internal and external inventory audits. Generate detailed reports on stock usage, turnover rates, and inventory aging. Team Supervision: Provide leadership and training to inventory staff to ensure efficient daily operations; assign tasks, monitor progress, and evaluate performance to achieve departmental goals. Process Improvement: Analyze inventory processes and implement improvements to increase efficiency. Good time management skills with the ability to prioritize tasks and meet deadlines. Collaborate with cross-functional teams to streamline inventory workflows. Optimize inbound and outbound logistics for inventory movement., ensuring all data is accurately recorded in the inventory management system. Safety and Compliance: Ensure strict adherence to safety regulations and company policies related to inventory handling and storage. Foster a culture of safety and accountability within the inventory team. Customer Service: Provide responsive and professional support to internal teams and external partners regarding inventory availability, order status, and delivery timelines. Ensure a strong customer service mindset with the ability to efficiently address inventory-related inquiries and resolve issues.
This role holder is responsible for evaluating, authorizing, or recommend approval of unsecured credit loans. Advise borrowers/branches on financial status and methods of payments Have a good understanding of lending procedures and customer service experience. Approve loans within specified limits and refer loan applications outside those limits to management for approval. Analyse applicants' financial status, credit, and property evaluations to determine feasibility of granting loans. Obtain and compile copies of loan applicants' credit histories, corporate financial statements, and other financial information. Review and update credit and loan files in the system. Work with junior underwriters to identify their submitted documents and to find ways of reaching to get the defined target. Prepare and submit daily and monthly Loan Approval reports to VCGMA.