Job Summary KBZMS is seeking a friendly, detail-oriented Call Center Associate to support customers with banking and insurance inquiries. Based in Pabedan, Yangon, you will deliver timely, professional service while handling calls and resolving concerns with care. Key Responsibilities Answer inbound calls and assist customers with product, account, and service inquiries promptly. Provide accurate information, resolve basic issues, and escalate complex cases to the right team. Maintain a professional tone, active listening, and excellent customer service on every call. Record call details, update customer information, and follow company procedures and service standards. Support service quality goals by meeting response time, accuracy, and customer satisfaction targets.
Oversee daily HR operational activities and ensure smooth HR services. Maintain employee records, HRIS data, and personnel documentation accurately and confidentially. Handling HR operational procedures, analyzing compensation data and providing recommendations to management. Ensure data accuracy, confidentiality, and compliance with internal controls. Manage employee benefits programs including staff insurance, retirement plans, mobile allowances, transportation allowances, and other employee welfare programs. Coordinate Compensation and benefits internal / external vendors regarding payments, claims, renewals, and service issues. Provide guidance and support to employees regarding benefit policies and procedures. Coordinate and support for developing and updating HR policies, procedures, and guidelines related to compensation and benefits. Support internal and external audits related to payroll, compensation, and benefits reports. Support HR operational activities related to employee lifecycle management. To provide Governments office requirements reports related to SSB, Income Tax, Labor office and IBRB.
Identify and pursue new business opportunities to achieve sales and revenue targets. Prepare quotations and proposals based on customer requirements. Maintain strong relationships with existing clients to ensure policy renewal and retention. Coordinate with underwriting and claims teams to ensure efficient service delivery. Maintain accurate customer records in CRM or company systems. Monitor competitors' products, pricing, and market activities. Ensure compliance with company policies and insurance regulations. Work closely with Underwriting, Claims, Finance, and Customer Service teams.
Oversee daily cash operations and ensure accurate financial recording. Update and verify BaNCS Daily Sales Reports in SharePoint. Prepare and issue Official Receipts for deposits and credit collections, providing supporting documents to relevant teams. Handle records for Referral Cases and Door-to-Door Cases and Cline Product and Travel process. Ensure accuracy between collections and bank-in amounts, following SOPs. Follow up on payments, including unknown bank-in transactions and discrepancies. Provide customer service, assist internal departments, and escalate complex issues to Senior/Team Lead. Provide required documents and support to External and Internal Auditors.
Performance Management Develop, implement, and continuously improve the company's performance management framework and processes. Lead KPI setting, goal alignment, and performance review cycles across all departments. Ensure consistency and effectiveness in performance evaluation practices. Monitor performance trends and provide data-driven recommendations to management. Partner with business leaders to establish measurable objectives and performance indicators. Support managers in performance coaching, performance improvement plans, and talent development initiatives. Analyze performance-related data and prepare reports, dashboards, and presentations. Drive employee performance culture and promote continuous feedback practices. HR Projects Management Develop and maintain an annual HR project roadmap aligned with business strategy. Lead end-to-end HR projects including planning, execution, monitoring, and implementation. Prepare project charters, timelines, implementation plans, and risk assessments. Coordinate with stakeholders and cross-functional teams to ensure successful project delivery. Monitor project progress and resolve issues to ensure timely completion. Drive HR process improvement and digital transformation initiatives. Support implementation and enhancement of HR systems and automation projects. Ensure project outcomes meet business requirements and organizational objectives. Reporting & Analytics Develop HR dashboards and monitor performance metrics. Prepare monthly and quarterly reports for management review. Analyze HR data and identify trends, gaps, and improvement opportunities.
Marketing Communication & Digital Management Manage company social media pages and digital communication channels. Develop monthly content calendars and marketing communication plans. Create and review marketing content for online and offline platforms. Support digital marketing campaigns and monitor engagement performance. Coordinate English and Myanmar content translations when required. Monitor digital marketing budgets and campaign effectiveness through analytics and reporting. Event, Campaign & Roadshow Management Coordinate and supervise marketing events, campaigns, activations, and roadshows. Ensure smooth execution of all online and offline marketing activities. Review campaign activities and prepare post-event reports and recommendations. Coordinate with vendors and internal teams for marketing materials and event preparation. Competitor Analysis & Reporting Conduct competitor analysis and monitor market trends regularly. Prepare weekly and monthly marketing reports. Provide recommendations to improve marketing communication effectiveness and customer engagement. Stakeholder & Vendor Coordination Coordinate with agencies, vendors, media partners, and internal departments. Ensure timely follow-up and completion of marketing deliverables. Support management presentations, campaign documentation, and communication activities. Creative & Video Content Support Support video and photo content production, including script coordination and shoot preparation. Review creative materials to ensure alignment with brand guidelines and campaign objectives.