Performing the internal audit processes including risk management and control over operations’ effectiveness and compliance with the relevant directives and procedures. Preparation of clear, concise and timely working papers in accordance with the process flows. Conduct insurance cases testing when executing the branch audit processes. Perform physical verification of fixed assets, inventory, and cash counts during branch and annual head office audits. Review income and expense transactions to ensure adherence to the Devolution of Authority, relevant procedures, and proper approvals. Conduct risk-based internal audits for departments or functions at the Head Office to evaluate operational efficiency and compliance. Review the audit working papers and audit procedures done by the Junior Auditor (Associate). Ensure to carry out audit are met with the planned audit deadlines. Develop audit findings/ observations and recommend the improvement/enhancement of internal controls. Follow-up and report on outstanding audit findings/observations and the status of the implementation of the Internal Audit’s recommendations. Assist in arranging for internal audit trips (DT form, accommodation, transporatatin, advance requisition and settlement) Assist the seniors in developing the audit checklists and preparation of the tour plan. Other ad-hoc duties assigned by the Head of Internal Audit, Assistant Manager and Supervisor. Uphold professional conduct and demonstrate alignment with the organization’s vision, mission, and core values
Develop and implement the overall Talent Acquisition strategy in alignment with the company's business objectives, workforce plans, and organizational growth. Partner with the Head of HR, HRBPs, and Department Heads to identify current and future manpower requirements and develop effective recruitment plans. Lead the end-to-end recruitment process, including job posting, sourcing, screening, interviewing, assessments, reference checks, offer negotiation, and pre-boarding. Establish and monitor recruitment KPIs, including Time-to-Fill, Cost-per-Hire, Offer Acceptance Rate, and Quality of Hire, to ensure recruitment effectiveness. Develop and maintain strategic talent pipelines for leadership, business-critical, specialist, and hard-to-fill positions. Conduct talent market mapping and competitor analysis to identify potential candidates, market trends, and effective sourcing strategies. Advise hiring managers on recruitment strategies, job requirements, competency profiles, candidate assessments, and selection decisions. Oversee the effective utilization of the Applicant Tracking System (ATS), recruitment database, and manpower tracker to ensure accurate recruitment records and reporting. Lead, coach, and develop the Talent Acquisition team to achieve recruitment targets, improve capabilities, and maintain high service standards. Manage recruitment budgets, external recruitment agencies, and sourcing resources to ensure cost-effective and timely hiring. Design, develop, and manage the company's Internship Program to attract, engage, and develop young talent and potential future employees. Establish internship frameworks, including selection criteria, recruitment processes, learning assignments, program duration, and performance evaluation methods. Build and maintain partnerships with universities and educational institutions through campus recruitment, career fairs, and other talent engagement initiatives. Collaborate with Department Heads, HRBPs, and Talent Development to provide interns with structured learning opportunities, coaching, mentoring, and performance feedback. Monitor and evaluate internship program effectiveness and identify potential interns for future employment opportunities. Develop and implement employer branding initiatives and recruitment campaigns to strengthen the company's reputation as an employer of choice. Collaborate with Marketing and Communications to promote career opportunities, employee success stories, and talent attraction activities. Establish and continuously improve recruitment policies, procedures, guidelines, and processes in compliance with company policies and applicable labor laws. Prepare and present regular recruitment reports, manpower updates, talent market insights, and recruitment analytics to support management decision-making. Lead recruitment projects, process improvements, and digital recruitment initiatives to enhance operational efficiency, candidate experience, and overall talent acquisition effectiveness.
Job Summary Join a dynamic team in Mandalay to support sales growth, customer engagement, and branch operations. This entry-level role is ideal for motivated individuals who enjoy building relationships, promoting financial solutions, and delivering excellent service in a fast-paced environment. Key Responsibilities Support branch sales activities and help achieve monthly business targets. Promote products and services to customers with clarity, confidence, and professionalism. Build strong customer relationships through follow-up, service, and responsive communication. Assist with daily branch operations and coordinate smoothly with internal teams. Identify new sales opportunities and contribute ideas to improve performance. Maintain accurate records of customer interactions, leads, and sales activities.
Process insurance applications, renewals, and endorsements. Verify customer information and policy documents. Maintain accurate records and update system data. Coordinate with internal Departments. Handle customer inquiries and office correspondence. Manage daily office operations and administrative tasks. Prepare, organize, and maintain files, records, and documents. Handle incoming and outgoing correspondence, emails, and phone calls.
Support the recruitment, onboarding, and activation of new insurance agents. Identify potential agents and expand the agency network within assigned areas. Support agents in achieving assigned sales, premium, and productivity targets. Monitor individual and team performance and follow up on sales activities. Build and maintain positive working relationships with agents. Provide information regarding insurance products, campaigns, procedures, and company updates. Coordinate with relevant internal departments to resolve agent and customer-related issues. Ensure agent activities comply with company policies, procedures, and applicable regulatory requirements. Coordinate with Underwriting, Operations, Claims, Finance, and other relevant teams when required.