A Technical Support Engineer will research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner. You will be responsible for working with different systems, software, and hardware and follow standard procedures to escalate unresolved issues to appropriate products owner. Responsibilities Take ownership of customer issues reported and see problems through to resolution. Research, diagnose, troubleshoot and identify solutions to resolve customer issues. Research and identify solutions to software and hardware issues. Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue. Provide prompt and accurate feedback to customers. Ensure proper recording and closure of all issues. Performing analyses on software application functionality and suggesting improvements. Ensuring effective front-end and back-end functionality of applications. Establishing the root causes of application errors, and escalating serious concerns to the Senior Engineer. Keeping a record of configuration changes and scheduling application updates. Documenting processes and monitoring application performance metrics. Follow the SLA for issues with respect to the severity.
Supporting respective business units HR operations Payroll & benefits processing including SSB, TAX, Insurance Assit in HR processes- Recruitment, Training & Development Assit in Employee relations-Policy administration and compliance Monthly Salary reports Leave record Assistant to HR Manager
Explain and recommend office equipment products to customers according to their needs. Work to ensure customer satisfaction and smooth operation of business processes. Handle and resolve customers’ questions and issues. Prepare and submit daily/monthly work reports to the manager.
Plan and manage sales activities to achieve company targets. Lead and guide the sales team to improve their performance. Build and maintain good relationships with customers. Solve customer problems and ensure they are satisfied. Monitor daily sales and prepare sales reports. Work with other departments to ensure smooth operations. Help the company reach monthly and yearly sales goals. Study market trends and competitor activities. Prepare business proposals, presentations, and quotations. Develop long-term partnerships with important clients and organizations. Attend business meetings, events, and networking sessions. Create strategies to expand business growth and market share. Plan and follow up on business development projects to ensure success.
Manage the MD’s daily schedule, appointments, and meetings. Handle phone calls, emails, and correspondence on behalf of the MD. Receive visitors and organize meeting arrangements. Maintain filing systems and document records. Handle confidential and sensitive information with discretion. Responsible for managing the Managing Director’s properties, including loan payment coordination. Handled visa processing and flight ticket arrangements for the Managing Director and management team. Arrange Transportation for overseas visitors. Order/ Reserve lunch & Dinner MD and Guest. Handling expenses claims for MD usage.