Assist to Senior Accountant Entering financial information into appropriate software programs Responsible for the documents filling. Communicate and deal with the daily work. To upload daily vouchers to ERP Software - Support the finance team in tracking and managing expenses.
Explain the product knowledge to customers and recommend as required. Ensure smooth operations to achieve good customer satisfaction Handle customer questions, complaints and issues. Must report to Manager your daily report and monthly report Must go customer appointments and must explain about product interestingly Willing to work to the best
A Technical Support Engineer will research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner. You will be responsible for working with different systems, software, and hardware and follow standard procedures to escalate unresolved issues to appropriate products owner. Responsibilities Take ownership of customer issues reported and see problems through to resolution. Research, diagnose, troubleshoot and identify solutions to resolve customer issues. Research and identify solutions to software and hardware issues. Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue. Provide prompt and accurate feedback to customers. Ensure proper recording and closure of all issues. Performing analyses on software application functionality and suggesting improvements. Ensuring effective front-end and back-end functionality of applications. Establishing the root causes of application errors, and escalating serious concerns to the Senior Engineer. Keeping a record of configuration changes and scheduling application updates. Documenting processes and monitoring application performance metrics. Follow the SLA for issues with respect to the severity.