Oversee and manage the organization's accounting and financial functions, ensuring accuracy, efficiency, and regulatory compliance. Monitor and control cash flow, bank accounts, digital wallets, and merchant transactions through proactive forecasting and liquidity management. Review and approve payment & receipts vouchers, expenses and advances, ensuring accuracy, completeness, and adherence to financial policies. Manage working capital and cash flow to support operational stability and long-term financial health. Supervise accounts receivable and payable, ensuring efficient collections, timely payments, and effective asset and liability management. Establish and maintain strong relationships with banks and financial institutions to secure funding and optimize financial strategies. Prepare and analyze financial statements, including balance sheets, income statements, and cash flow reports, ensuring compliance with accounting standards. Conduct in-depth financial analysis to support strategic decision-making, performance evaluation, and risk mitigation. Develop and implement budgeting and forecasting strategies to align short-term/long-term financial planning with business objectives and growth initiatives. Identify cost optimization opportunities and enforce expenditure controls to enhance financial efficiency and profitability. Ensure compliance with corporate policies, tax regulations, and financial reporting standards while mitigating potential risks. Oversee and ensure the accuracy of account reconciliations, tax filings, and regulatory submissions. Lead and mentor the finance team, fostering a culture of excellence, accountability, and continuous improvement. Generate ad-hoc reports and perform special assignments as requested by management, ensuring timely and accurate insights for decision-making.
✔ Operations & Station Management Oversee daily station operations to ensure compliance with SOPs, safety, and service quality. Manage manpower allocation, parcel flow, sorting accuracy, and dispatch efficiency. Coordinate seamlessly between station teams, bus gates, linehaul, and cross-functional departments. Monitor parcel turnaround time and overall process performance. ✔ Bus Gate & Agent Network Oversight Lead bus gate operations, including scheduling, loading/unloading, capacity planning, and documentation. Supervise agent performance, ensure compliance, and strengthen partnerships for wider network reliability. Conduct agent performance reviews and implement improvement actions. ✔ Team Leadership & Performance Management Lead station teams, bus gate staff, and agent coordinators with a high-performance culture. Set KPIs, monitor results, and coach team members regularly. Maintain strong communication between frontline operations and management. ✔ Strategy, Efficiency & Cost Management Drive efficiency, reduce operational errors, and elevate customer satisfaction. Manage budgets and implement cost-control initiatives. Identify gaps and lead continuous improvement initiatives. ✔ Customer Service & Stakeholder Management Resolve service issues and customer complaints promptly. Collaborate with CS, Fleet, Finance, HR, IT, Commercial, and other teams to ensure alignment. ✔ Reporting & Risk Management Analyze operational metrics and submit performance reports for management. Ensure compliance with policies and logistics/e-commerce regulations. Identify and mitigate operational risks across stations, bus gates, and agents.