✔ Operations & Station Management Oversee daily station operations to ensure compliance with SOPs, safety, and service quality. Manage manpower allocation, parcel flow, sorting accuracy, and dispatch efficiency. Coordinate seamlessly between station teams, bus gates, linehaul, and cross-functional departments. Monitor parcel turnaround time and overall process performance. ✔ Bus Gate & Agent Network Oversight Lead bus gate operations, including scheduling, loading/unloading, capacity planning, and documentation. Supervise agent performance, ensure compliance, and strengthen partnerships for wider network reliability. Conduct agent performance reviews and implement improvement actions. ✔ Team Leadership & Performance Management Lead station teams, bus gate staff, and agent coordinators with a high-performance culture. Set KPIs, monitor results, and coach team members regularly. Maintain strong communication between frontline operations and management. ✔ Strategy, Efficiency & Cost Management Drive efficiency, reduce operational errors, and elevate customer satisfaction. Manage budgets and implement cost-control initiatives. Identify gaps and lead continuous improvement initiatives. ✔ Customer Service & Stakeholder Management Resolve service issues and customer complaints promptly. Collaborate with CS, Fleet, Finance, HR, IT, Commercial, and other teams to ensure alignment. ✔ Reporting & Risk Management Analyze operational metrics and submit performance reports for management. Ensure compliance with policies and logistics/e-commerce regulations. Identify and mitigate operational risks across stations, bus gates, and agents.
Recruitment Strategy & Planning
• Develop and implement a comprehensive talent acquisition strategy aligned with business objectives. • Partner with department heads to forecast workforce needs and succession planning. • Monitor hiring metrics and adjust strategy to improve efficiency and quality of hire. 2. Full-Cycle Recruitment Management • Lead end-to-end recruitment process including sourcing, screening, interviewing, selection, offer negotiation, and onboarding coordination. • Ensure recruitment timelines are met while maintaining quality standards. • Manage recruitment budgets and agency relationships. 3. Employer Branding & Talent Pipeline • Strengthen employer branding initiatives across job portals, social media, and career events. • Build proactive talent pipelines for critical and hard-to-fill positions. • Organize career fairs, campus recruitment, and networking activities. 4. Stakeholder Collaboration • Act as a trusted advisor to hiring managers on talent trends and hiring decisions. • Train managers on interviewing techniques and fair hiring practices. • Ensure alignment between HR, Operations, and leadership teams. 5. Recruitment Process Optimization • Improve recruitment systems, policies, and SOPs. • Implement and manage Applicant Tracking System (ATS). • Track and report KPIs such as: o Time to fill o Cost per hire o Offer acceptance rate o Quality of hire o Employee retention rate 6. Compliance & Governance • Ensure recruitment practices comply with labor laws and company policies. • Promote diversity, equity, and inclusion initiatives. 7. Team Leadership • Lead and mentor the Talent Acquisition team. • Set performance targets and conduct regular performance reviews. • Develop team capability through training and continuous improvement.
Manage end-to-end warehousing operations, ensuring that the warehouse runs smoothly night operation and day recovery operation by supervising, organizing, directing, and training team of warehouse associates. Ensure the warehouse operates at peak efficiency by managing end-to-end warehouse operations processes (Inbound/ Sorting/ Outbound/ Recovery/ Special fulfillment). Monitor and review workflow, manpower and facility requirements, and take action plans while ensuring productivity, quality and customer service standards are met. Maintain a safe and healthy work environment by establishing, following, and enforcing standards and procedures. Familiar with warehouse management systems; use a system to manage warehouse and ensure results of all warehouse activities are properly logged into the system. Monitor system for issues and errors by warehouse staff, and resolve where necessary. Manpower allocation and supervision of task completion, and responsible for the KPI of warehouse operations. Primary information source for the warehouse team - communicate policies and maintain compliance and consistency, and taking corrective action when needed Establish, monitor and manage operational goals/KPIs for performance tracking and improvement. Develop and prepare reports (daily, weekly, monthly and/or ad hoc) to present progress and completion properly and efficiently. Monitor warehouse performance with regular reporting and reviews for management purpose. Manage day to day warehouse operations and managing operational goals
• Create and lead compelling copy for digital, social media, in-app, and offline campaigns. • Develop scripts and storytelling content for video ads, influencer collaborations, and app features. • Ensure consistent tone, language, and messaging across all brand communications. • Collaborate with marketing, design, and product teams to deliver creative, impactful campaigns. • Generate fresh ideas and creative concepts that connect with the target audience.
- Manage end-to-end procurement and sourcing for operational assets, equipment, services, and rentals. - Lead vendor sourcing, quotation comparison, and negotiation to ensure cost efficiency and policy compliance. - Oversee asset purchasing with proper budget control, documentation, and coordination with Finance. - Manage and negotiate station, warehouse, office, and equipment rental agreements. - Review and manage vendor and rental contracts in line with financial controls and approval matrices. - Monitor procurement and rental spending against budget and recommend cost optimization initiatives. - Ensure compliance with internal control policies, audit requirements, and governance standards. - Prepare procurement, cost-saving, and contract status reports for management. - Act as a finance business partner to Operations, Admin, and cross functional teams. - Deliver ad-hoc management reports and analysis as requested by senior management.
🏷️Analyze current operational processes and identify improvement areas. 🏷️Design and implement process optimization strategies across departments. 🏷️Lead or support transformation and change management projects. 🏷️Collaborate with cross-functional teams to enhance efficiency and reduce costs. 🏷️Monitor KPIs and recommend performance improvements. 🏷️Support strategic business planning and execution. 🏷️Identify opportunities for automation and digital enhancement. 🏷️Conduct risk assessments and propose mitigation plans. 🏷️Prepare reports and dashboards for management review. 🏷️Promote a culture of continuous improvement and operational excellence.
. Identify, assess, and monitor business risks in delivery operations .Conduct internal audits on operational, financial, and compliance matters .Report findings with actionable recommendations .Collaborate with operations and finance teams to strengthen internal controls .Support management in developing risk mitigation plans
Plan, organize, and oversee audit assignments across departments and branches. Assess internal controls, business processes, and compliance with company policies. Review audit working papers and ensure accuracy, completeness, and adherence to audit standards. Identify risk areas and provide practical recommendations to the manager for improvement. Conduct follow-up audits to ensure corrective actions are properly implemented. Verify inventory purchases, supplier payables, and goods received records. Review production usage, store balances, and physical stock counts. Support the development and updating of internal audit procedures, checklists, and manuals. Coordinate with cross-department and regulatory authorities when required. Identify audit findings and follow up with relevant departments. Report results to the Financial Audit Manager. Support group auditors during organizational audits. Assist in risk assessment and annual audit planning activities.
Manage executive schedules, appointments, and meetings Handle internal & external communications (calls, emails, etc.) Prepare professional documents, reports, and presentations Respond to customer inquiries & coordinate follow-ups Maintain accurate records and filing systems Assist with company secretarial & compliance tasks Support other administrative duties as needed