Job Summary

Responsible for managing activities that are part of the delivery of good and services, to specified levels of time, budget and quality. Direct responsibilities include managing both the operations process, planning, unroll, performance improvement and operations strategy.

Responsibilities:

Operate in a professional manner in accordance with the Ninja Quality Management System, the main responsibilities are following, but not limited to:

• Lead team to achieve short- and long-term goals and objectives, support our field logistics operations and drive continuous improvement of current operations strategy and utilization of resources and assets.
• Root cause analysis and problem solving for both tactical response and strategic initiatives.
• Critical thinking-ability to brainstorm on complex problems and leverage thought leadership to provide solutions.
• Identify appropriate performance metrics for each program and ensure consistent measurement and accountability.
• Responsible for driving performance in key metrics such as safety, on-time delivery/pick up, and compliance.
• Collaborating on the design, development, and delivery of key programs, metrics, reports, analyses.
• Participate and support the special project in perception of operations.
• Plan manpower and resources for demands or workloads targeted and emerged.
• Monitor, follow up and take corrective, decisive actions proactively for issues occurred within units and parties.
• Liaise with BD and admin for new stations added to NVM’s network.
• Motivate and develop group employees through leadership and example, identifying and agreeing learning and development needs as required.
• Implement change and contribute in cross-functional initiatives within operations site.
• Ensure project requirements and resource levels are fully supported and approved throughout the lifecycle of the project, including staffing, information and communications implementation, etc.
• Establish, monitor, and manage operational goals/KPIs for performance tracking, improvement and succession plans.
• Manage the successful delivery of projects on time and of the right quality.
• Ensure their portion of operations is liable for an alarming amount of lost
• Implement lost-reduction initiatives
• Implement any disciplinary measures for non-compliance
• Ensure that you carry out regular and comprehensive audits of the systems and operations functional.
• Prepares relevant reports for management on a weekly, monthly, quarterly, and yearly.
• Carry out any other reasonable duties as requested.

• Bachelor's degree in Business Administration, Operations Management, or a related field (MBA, degree in logistics or supply chain management preferred)
• Minimum 5 years of relevant operations management experience
• Experience in logistics, warehouse management, fleet management or order fulfillment
• Experience in e-commerce industry, managing large team, multiple locations or branches is a plus
• Exceptional leadership, communication, and interpersonal skills
• Strong problem-solving skills, decision-making and ability to work under pressure
• Strong analytical and data-driven decision-making abilities
• Team management and motivation skills
• Adaptability and resilience in a fast-paced environment
• Strong industry knowledge
• Ablility to travel