Role Overview: We are looking for a Call Center Agent to be the first point of contact for our customers. The role focuses on handling inbound/outbound calls, providing accurate information, resolving issues, and ensuring a positive customer experience. Key Responsibilities: Answer incoming calls and respond to customer inquiries promptly. Provide accurate information about products, services, and processes. Log customer requests, complaints, and feedback into the system. Escalate unresolved issues to the appropriate team. Meet performance targets including call handling time, quality, and customer satisfaction. Uphold company service standards and represent the brand professionally.