Job Responsibilities Act as the company window person to make business deals with customers & dealers by engaging in all kinds of communication, coordination in connection with the fore mentioned service operation. Assist in the implementation, promotion, and administration of company direction such as Customer Satisfaction (CSI) Service Standard, Diamond Concept, Warranty, Master level training, Etc. Collect, analyze, and summarize the result of service and parts operation then feedback to top management. Oversee the services department, technicians, services advisor, and services provider Distribute works to technicians in a fair manner to ensure the operation is running effectively Handled customers complaints and ensured high customers satisfaction standards Promoted services facilities to increased services business Coordinated product launch events, sponsorships, sales events and others marketing and promotional activities. Assisting with or performing administrative tasks, such as managing and updating invoices, processing new orders, and tracking inventory. Maintaining strong relationships with manufacturers, dealers, and sales representatives. Maintaining a strong working knowledge of industry regulations, restrictions, and laws, ensuring the company's adherence to these regulations, and remaining current on the industry's standards and new innovations, materials, tools, and processes. Encouraging technicians to keep their skills up-to-date through periodic technical training on new systems and components offered by the automotive manufacturers.
HR & Facility Manager Manpower planning and handling end-to-end recruitment processes. Implement and maintain HR policies related to recruitment, promotion, transfers, personnel administration, disciplinary actions, and employee relations. Work closely with HQ and senior management on workforce planning, employee development, performance evaluations, and annual HR reports. Prepare and monitor HR budgets, yearly training plans, and staff development programs in alignment with company objectives. Conduct company orientation for new employees and oversee onboarding processes. Develop, update, and enforce company regulations in compliance with business requirements and labor laws. Oversee compensation and benefits administration, including payroll, social security, income tax, and staff benefits. Conduct C&B market surveys to ensure competitive and fair compensation practices. Prepare HR reports (turnover, attendance, absenteeism, vacancies, training records, etc.) for management review. Coordinate with management to improve working conditions, employee engagement, motivation, and recognition programs. Register and renew foreign employee documentation such as FRC, work permits, and visas. Prepare legal documents including employment contracts, lease agreements, and termination notices. Manage workplace conflicts, investigations, disciplinary actions, and termination procedures Oversee the maintenance, safety, and security of company buildings, factory facilities, and office areas. Ensure compliance with environmental, health, and safety (EHS) standards for factory and office operations. Office facility management and other admin related tasks Oversee office building and facility requirements, ensuring timely maintenance and smooth operations.