Job Responsibilities

• Act as the company window person to make business deals with customers & dealers by engaging in all kinds of communication, coordination in connection with the fore mentioned service operation.
• Assist in the implementation, promotion, and administration of company direction such as Customer Satisfaction (CSI) Service Standard, Diamond Concept, Warranty, Master level training, Etc.
• Collect, analyze, and summarize the result of service and parts operation then feedback to top management.
• Oversee the services department, technicians, services advisor, and services provider
• Distribute works to technicians in a fair manner to ensure the operation is running effectively
• Handled customers complaints and ensured high customers satisfaction standards
• Promoted services facilities to increased services business
• Coordinated product launch events, sponsorships, sales events and others marketing and promotional activities.
• Assisting with or performing administrative tasks, such as managing and updating invoices, processing new orders, and tracking inventory.
• Maintaining strong relationships with manufacturers, dealers, and sales representatives.
• Maintaining a strong working knowledge of industry regulations, restrictions, and laws, ensuring the company's adherence to these regulations, and remaining current on the industry's standards and new innovations, materials, tools, and processes.
• Encouraging technicians to keep their skills up-to-date through periodic technical training on new systems and components offered by the automotive manufacturers.

Experience & Qualification

• Age between 30-45
• Any graduated can apply and more preferable Engineering degree candidates
• Around 5 years’ management experience with the industries of after sales services.
• Experience in After Sales, Marketing, in automobile industry is a plus.
• Having customer service attitude, sense of responsibility and self-motivator.
• Good command of English and Computer literacy.
• Awareness of product's latest technology trends and applications
• Ability to think strategically and to lead