System Management Coordinate with third-party sales software vendors on a regular basis. Monitor and ensure the proper functioning of integrated payment channels. Report software errors and system issues to the relevant vendors. Document, troubleshoot, and resolve system issues; escalate issues to vendors when necessary and follow up until resolution. User Support Provide technical support and resolve system issues encountered by Ticket Sales Counters. Handle and respond to user support requests from branches. Provide system and software training to users as required. Create and set up new reseller accounts upon request from the Marketing Department. Network & Infrastructure Monitor, maintain, and troubleshoot the office network. Monitor and manage internet connectivity. Maintain and manage network devices, including routers, switches, and access points. Hardware Management Inspect, maintain, and troubleshoot IT hardware and devices, including: Computers Printers POS Devices Scanners CCTV Systems Security & Control Manage and maintain user access controls. Monitor and enforce password policies. Regularly check and ensure the proper execution of data backups. Maintain and update the IT Asset Register. Reporting Prepare and submit weekly and monthly IT reports. Prepare and submit system downtime reports. Prepare and submit vendor performance reports.
Team Supervision: Supervise and lead the counter sales staff to ensure efficient daily operations. Prepare and manage staff duty rosters, ensuring adequate coverage during peak travel seasons. Monitor staff performance and provide coaching on sales techniques and professional conduct. Sales & Revenue Management: Oversee the ticketing system to ensure all bookings, cancellations, and seat allocations are handled correctly. Verify daily cash collections and POS transactions against sales reports before submitting to the Finance Department. Prepare and present daily, weekly, and monthly sales reports to management. Customer Excellence: Handle complex passenger inquiries, booking issues, and complaints professionally and promptly. Ensure the waiting area and ticketing counters maintain a professional and welcoming environment. Operational Coordination: Coordinate closely with the Operations Team regarding bus schedules, delays, or route changes. Communicate promotional offers, updated policies, or new routes to the sales team effectively.