1. To oversee the daily dispatch and arrival of all coaches ensuring 100% on-time performance on all routes. 2. Implement and monitor SOPs for gate operations, ticketing, and passenger vehicles to maintain consistent service quality. 3. Responsible for resolving passenger feedback and complaints. 4. Prepare daily, weekly, and monthly operational reports for the executive team, highlighting load factors, revenue per route, and operational challenges. 5. Must work closely with marketing and IT departments to streamline online booking systems and promotional campaigns. 6. Data Management & Analysis, manage data collection, validation, and reporting systems, perform detailed data analysis for operational decisions, Prepare regular operational and performance reports
Drive development and execution of Sales & Marketing strategies aligned with company vision, providing leadership through collaboration and goal-setting. Manage daily marketing activities across Brand Activation, Brand Management, Digital Marketing, Creative, and Admin, fostering a skilled team and optimizing budget for maximum ROI Networking with new potential clients and maintain existing clients. Lead the development and execution of strategic sales and marketing plans to drive revenue growth, brand visibility, and market expansion. Identify new market opportunities and emerging trends to guide business development strategies.