Reported successfully

System Management

• Coordinate with third-party sales software vendors on a regular basis.
• Monitor and ensure the proper functioning of integrated payment channels.
• Report software errors and system issues to the relevant vendors.
• Document, troubleshoot, and resolve system issues; escalate issues to vendors when necessary and follow up until resolution.

User Support

• Provide technical support and resolve system issues encountered by Ticket Sales Counters.
• Handle and respond to user support requests from branches.
• Provide system and software training to users as required.
• Create and set up new reseller accounts upon request from the Marketing Department.

Network & Infrastructure

• Monitor, maintain, and troubleshoot the office network.
• Monitor and manage internet connectivity.
• Maintain and manage network devices, including routers, switches, and access points.

Hardware Management

• Inspect, maintain, and troubleshoot IT hardware and devices, including:
•   Computers
•   Printers
•   POS Devices
•   Scanners
•   CCTV Systems

Security & Control

• Manage and maintain user access controls.
• Monitor and enforce password policies.
• Regularly check and ensure the proper execution of data backups.
• Maintain and update the IT Asset Register.

Reporting

• Prepare and submit weekly and monthly IT reports.
• Prepare and submit system downtime reports.
• Prepare and submit vendor performance reports.

• Bachelor of Information Technology (or) other Relevant Degree
• Professional IT Certificates
• At least 2 years of relevant experience in IT Support, IT Operations, System Administration, or a similar role.
• Basic to good knowledge of Windows Operating Systems, Microsoft Office, and common business applications.
• Good understanding of LAN/WAN, TCP/IP, Wi-Fi, routers, switches, and access points.
• Strong problem-solving and Troubleshooting skills.
• Ability to prioritize multiple IT support requests and work under pressure.
• Willingness to travel to branches when required.