1. Sales & Operations Support Daily Sales Target Check & Reporting: Monitor daily sales targets, analyze sales performance, and prepare accurate operational reports. Promotions & Discount Programs: Execute and oversee sales promotional campaigns, seasonal discounts, and special offers on the retail floor. Inventory & Display Control: Regularly inspect product displays and stock levels to ensure appropriate stock rotation, cleanliness, and availability. 2. Team Leadership & People Management Staff Management: Direct, motivate, and supervise Junior Sales Representatives and Senior Sales Staff in their daily tasks. Attendance & Discipline: Track staff attendance, punctuality, and enforce company workplace policies and discipline. Acting Supervisor: Assume supervisory responsibilities, decision-making, and administrative duties during the Sales Supervisor's absence. 3. Reporting & Market Intelligence Performance Reporting: Prepare and submit daily and weekly sales reports directly to the Sales Supervisor. Customer Feedback & Market Insights: Gather customer feedback and market trends to help management optimize sales strategies. 4. Customer Relationship & Revenue Growth Key Account & Customer Care: Build and maintain strong relationships with key customers, particularly retail repeat buyers and mid-level wholesale clients. Complaint Handling: Promptly address and resolve customer complaints or issues to ensure high customer satisfaction. Upselling & Cross-selling: Train staff and actively participate in upselling and cross-selling techniques to increase the average transaction value.
Assist with the preparation of financial statements and reports. Manage accounts payable and receivable processes, including processing invoices, payments, and collections. Perform daily data entry of financial transactions into the accounting system. Prepare and post journal entries to the general ledger. Conduct monthly reconciliations of bank accounts and other balance sheet accounts. Assist in the month-end and year-end closing procedures. Support the senior accounting staff with audits, tax filings, and other financial projects. Maintain accurate and organized financial records and documentation.