Position Purpose To strengthen digital payment roadmap of Wave Money by on-boarding QR Merchants across Myanmar. Key Responsibilities and Accountabilities Identify Shops / business to on-board as Wave Pay QR Merchants. Generate leads for potential QR merchants. Build relationships and educate shop owners / Business on benefit of being Wave Pay QR Merchants and benefits of cashless society. Meet Shop/Business owners for document collection for on-boarding. Follow up with internal stakeholders to fast track the onboarding. Train shop/business owners on how to use Wave Pay QR productive inclusively and properly, including compliance and safety contents. Support to the Merchants with QR marketing materials Closely work together with regional distribution teams for identifying and onboarding merchants Act as a focal person for post on-boarding to resolve any issues and provide necessary service. Track and monitor the CSEs regarding with their market visit plan and suggest innovative and counter strategies. Provide direction to CSEs, design the route plans and monitor adherence. Understand timely communication of trade schemes and ensure to communicate it to CSEs and Merchants. Drive the team to achieve sales targets. Organize and lead the daily gate meeting with the team to brief and review the achievements Support trade marketing team for customers engagement activities, and merchant events etc. Other ac-hoc duties
Assist with social scanning activities Keep detailed and organized records of all conversations, investigations, and findings Report any observations that may indicate fraudulent activities, gaming, or reputational risks Review and investigate daily transaction alerts for suspicious or unusual activities Make investigation calls to customers when additional clarification is needed Assist in generating daily, weekly, and monthly transaction monitoring and calling activity reports Maintain a professional, customerfriendly approach while ensuring clear communication
Position Purpose The Product Support Specialist is responsible for streamlining the partner integration process and collaborating with the partnership team to provide support and maintenance for business-as-usual (BAU) activities. This role focuses particularly on biller integration and payment integration support, ensuring the smooth operation and configuration of various systems and interfaces, and optimizing processes and workflows. Key Responsibilities The Product Support Specialist plays a vital role in maintaining the stability and efficiency of product operations by ensuring seamless system configuration and integration support. Key responsibilities include: Partner Integration: Lead and support the partner integration process, ensuring smooth collaboration with the partnership team throughout the onboarding and technical alignment phases. Merchant Management: Oversee the end-to-end management of merchants, including onboarding, technical integration assistance, and coordination of the release process. BAU Support: Deliver ongoing support for business-as-usual (BAU) activities, with a strong focus on biller and payment integration to maintain operational continuity. Strapi Configuration Management: Administer and update configurations in Strapi for promotions, campaigns, scheduled/ad-hoc product and service offerings, feature toggles, themes, and user interface elements. Pricing Setup: Configure pricing for scheduled and ad-hoc campaigns involving billers, merchants, products, services, and features to support marketing and operational initiatives. Biller Management: Manage offline billers through onboarding, pricing configuration, and coordination of release activities to ensure accurate and timely integration. Production Issue Tracking: Collaborate with the SRE team to monitor and manage production issues from identification through resolution and release. Process Optimization: Continuously evaluate and improve internal processes and workflows to enhance efficiency, accuracy, and overall team effectiveness. Key Performance and Success Indicators 1. Integration Efficiency Integration Timeliness: Measures the average time required to complete system or partner integrations. 2. Operational Support Effectiveness Issue Resolution Time: Tracks how quickly support tickets or incidents are resolved. System Stability: Evaluates the reliability and uptime of systems related to integrations and configurations. 3. Configuration Quality Configuration Accuracy: Assesses the frequency of errors or rollbacks due to misconfigurations in system tools or platforms. 4. Collaboration and Communication Stakeholder Feedback: Gauges satisfaction levels from internal teams regarding support responsiveness and quality. Cross-Functional Coordination: Measures the effectiveness of collaboration with other departments during integration and issue resolution. 5. Process Improvement Workflow Optimization: Tracks the number and impact of initiatives aimed at improving operational processes. Automation Implementation: Measures the adoption and effectiveness of automation tools or scripts to reduce manual tasks. 6. Documentation and Reporting Documentation Quality: Evaluates the accuracy, clarity, and completeness of technical and operational documentation. Reporting Timeliness: Assesses the punctuality and consistency of reporting on system issues, configurations, and integration status. 7. Production Support Issue Management: Monitors the number of production issues identified and resolved in collaboration with relevant teams. Post-Deployment Stability: Tracks the number of incidents or issues occurring after releases or deployments.
This dual-focused role is responsible for driving the company's financial strategy, planning, and analysis, while simultaneously establishing and managing the performance frameworks, metrics, and processes that ensure the entire organization meets its strategic objectives. The ideal candidate will transform raw data into actionable, influential insights, providing the C-Level Executive team and Board of Directors with the necessary intelligence to make timely, effective, and strategically aligned business decisions in a high-growth environment. Financial Planning & Analysis Lead the annual strategy process, budgeting, monthly/quarterly forecasting, and long-range planning processes. Develop sophisticated financial models, including P&L, balance sheet, and cash flow projections, directly supporting capital allocation decisions. Design, prepare, and present timely and accurate monthly/quarterly financial reports, board paper and investor reports to senior management and group entity. Partner with commercial, product, technology, and marketing teams to evaluate the financial viability of new products, features, expansion, and capital expenditure projects, providing clear ROI analysis and recommendations. Identify opportunities for operational efficiencies and cost optimization across the business without compromising growth velocity, driving the "return on every dollar spent" mindset. Conduct complex financial and operational analyses to understand key revenue drivers, customer acquisition costs, and customer lifetime value, serving as the analytical backbone for strategic initiatives. Business Performance Management Establish, standardize, and maintain a robust company-wide KPI and performance metric framework, ensuring clear line-of-sight and alignment between operational execution and strategic corporate goals. Lead the process for cascading company goals into measurable departmental objectives/OKRs and establish routines for performance reviews and accountability, driving a data-driven performance culture. Monitor industry trends, competitive landscapes, and regulatory changes to benchmark the company's performance and provide proactive strategic input to the leadership team. Drive continuous improvement in business operations and processes by leveraging systems and technology. Leadership & Stakeholder Management Build, mentor, and lead a high-performing team. Foster a culture of rigorous analysis, collaboration, and continuous professional growth. Serve as the primary financial thought partner to the CFO, CEO, and other C-Level executives. Prepare and deliver impactful presentations for Board of Directors meetings and investor relations. Actively engage with departmental heads (e.g., Commercial, Marketing, Product, Technology, and Operations) to understand their operational levers, challenge assumptions, and influence decision-making to maximize overall company profitability and efficiency. Manage relationships with external stakeholders, including auditors, banks, and investors, by providing transparent, accurate, and strategic financial communication.
Maintain existing web applications written in PHP, JavaScript, design and develop new ones while working together with Product Owners, following requirement specification documents closely and working under agile principles. Key Result Areas Web Application Maintenance and Development Solution Architecture and Integration Feature Development and Deployment Technology Team Participation and IT Governance Application Performance and Reliability Problem Solving and Quality Assurance Continuous Improvement and Training Project Management and Communication Process Improvement and Efficiency Stakeholder Satisfaction and Quality Delivery Key Responsibilities and Accountabilities Collaborate with developers to design and develop elegant, proficient web applications: define, design, and ship new features. Work together with Solution Architects in API specifications, architecture, and integrations Perform successful deployment, product enhancement and go-live activities (this will involve regular participation in non-business hours operation) Participate as a member of the technology team in IT governance processes and solution delivery. Ensure web app platform runs smoothly with zero outage. Ensure the performance, quality, and responsiveness of applications. Identify and correct bottlenecks and fix bugs. Help maintain code quality, organization, and automatization. Code review to improve software quality. Facilitate communication between teams to ensure the success of your team. Foster learning on your team through continuous improvement trainings Suggest new processes and document reoccurring processes that will help streamline software development. Drive to keep projects on track. Keep Architects & team members well informed during the project life cycle. Collaborate candidates interviews to build ones Wed Development Team Key Performance and Success Indicators Meets the milestones with a project manager/product owner with the expected quality of delivery. Improves internal processes making them more productive (build time, automated deployment, and automated testing). Generate KPIs for development by generating reports from JIRA
Position Purpose This role leads the KYC Tribe by owning the full customer verification lifecycle, from initial registration to the creation of a reusable Unique ID. The Product Manager is responsible for balancing a fast, high-converting onboarding experience with strict regulatory compliance and zero-tolerance fraud defense. Core Focus Areas: KYC Compliance & Strategy: Define and execute the roadmap for the KYC/AML funnel, ensuring absolute compliance and minimizing risk from falsified cases. Digital ID Productization: Transform verified KYC status into a single, secure Unique Digital ID for seamless integration and verification across all services. Key Responsibilities & Accountabilities Identity Product & Ecosystem Unique Digital ID Ownership: Strategically develop the verified KYC user identity into a Unique Digital ID product. Ecosystem Integration: Define requirements to enable the secure use of the Digital ID for verification on all services, driving utility and network growth. KYC Compliance & Integrity End-to-End Funnel Ownership: Own the entire User Registration and KYC Verification roadmap across all channels. Compliance Translation: Translate KYC/AML/CFT mandates into clear, auditable product features. Fraud Defense: Own systems (rules engines, data inputs) dedicated to detecting and preventing falsified cases and identity fraud during onboarding. Operational Efficiency: Optimize internal tools to reduce Cost-Per-Verified-User and improve verification latency. Performance Monitoring: Define and report on key metrics including Onboarding Conversion Rate. Delivery & Stakeholder Management Lead development sprints as the application owner, guiding implementation and ensuring quality through UAT/FUT. Lead initiatives to resolve stuck customer accounts and improve user retention in the verification pipeline.
Key Responsibilities and Accountabilities Supporting, reporting & coordination with Internal & External Stakeholders for executing the smooth disbursements, settlements, loan payments & cash in banking Support the interlinking of wallets with banks, cards & other third-party systems. Agents & Partners Accounts are onboard within the agreed turn-around time. Ensure complaints resolution on time and follow up if any delay in providing the resolution. Support in ongoing system enhancement change & UAT testing for ensuring that all requirements are designed & delivered as per the initiated. Ensure to provide & share the reconciliations and analysis report by daily, monthly in time of all relevant accounts. Follow up for any pending tasks to complete within defined SOPs/SLAs Ensure assigned daily operation activities are carried out in an appropriate and effective way. Maintain proper record keeping/archival of all related documents for audit trail. Provide operational support to Internal Teams & Corporate Clients for smooth operations. Any ad-hoc duties assigned upon business expansion project requirements.
Position Purpose We are looking for an iOS developer responsible for the development and design of iOS applications. Your primary focus will be development of iOS applications, SDK to support other applications, and integration with back-end services. You will be working alongside other engineers and developers working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated design, and the creation of quality products is essential. Key Result Areas Support the mobile app development Fix app front-end related issues Delivery of products, features and configuration changes Support & participate in -app server outage/any other app incident/issue Positive engagement with technology team and non-technology stakeholders which drives outcomes. Key Responsibilities Design and build applications for the iOS platform Deliver MFS app platform requirements and associated eco-system to meet current and future business requirements Ensuring non-regression when developing new features Supporting deployment, product change and go-live activities success (this will involve regular participation in non-business hours operation) Participate as a member of the technology team in IT governance processes and solution delivery Ensure mobile app platform environment run smoothly with zero outage Ensure the performance, quality, and responsiveness of applications Collaborate with a team to define, design, and ship new features Identify and correct bottlenecks and fix bugs Help maintain code quality, organization, and automatization Key Stakeholders Wave: Product team, QA team, SRE team, Yoma partner: Yoma IT Key Performance and Success Indicators iOS developer plays a key member in developing and delivery new products & features:Meets the milestones with a project manager/product owner view With the expected quality of delivery She/is also expected to a source of proposition for the UI/UX and improvement of features and processes. Competencies Coordination Communication –written and verbal Self-improvement Teamwork Outstanding problem-solving skill Attention to detail Self-driven Interpersonal Skill Creative mindset Organization Skill