Position Purpose

The role is to perform meticulous digital operation for E-money and Cash management smoothly and to support in delivering of new products and projects.

Key Responsibilities and Accountabilities

• Supporting, reporting & coordination with Internal & External Stakeholders for executing the smooth disbursements, settlements, loan payments & cash in banking
• Ensure the interlinking of wallets with banks, cards & other third-party systems.
• Agents & Partners Accounts are on board within the agreed turn-around time.
• Ensure complaints resolution on time and follow up if any delay in providing the resolution.
• Support by monitoring all E-KYC processes smoothly with accuracy control.
• Support in ongoing system enhancement change & UAT testing for ensuring that all requirements are designed & delivered as per the initiated.
• Ensure to provide & share the reconciliations and analysis report by daily, monthly in time of all relevant accounts.
• Follow up for any pending tasks to complete within defined SOPs/SLAs
• Ensure assigned daily operation activities are carried out in an appropriate and effective way.
• Maintain proper record keeping/archival of all related documents for audit trail.
• Provide operational support to Internal Teams & Corporate Clients for smooth operations.
• Any ad-hoc duties assigned upon business expansion project requirements

Experience, Functional Skills and Knowledge Areas

• Good Experience in Banking, Operations, and Financial Transaction Managment
• Good knowledge of spreadsheet and advance excel and MS Office
• Good Experience in using system platform
• Hands on experience on reconciliations, and transactions analysis

• Bachelor’s degree in Business Administration, Economics, Finance, Accounting or equivalent
• At least 3-4 years’ experience working in cash management, banking, or back-office operations department at supervisory level.
• Other Diploma related with IT & Finance are preferrable
• Previous experience working in a technology company or in a financial service company, preferably in Reconciliation, Cash Management, Disbursement, Settlements, KYC, Incident Management, and Account Onboarding.
• Having experience of working in an MNC company would be an advantage.
• Fluency in English and Myanmar, both written and verbal communications.
• Willing to work in shift duties