ROLE PURPOSE The primary role of a Senior Associate is to assist Team Lead – ELV Operations in the organizational ELV Process. Supporting the proper and efficient operation of ELV systems. KEY RESPONSIBILITIES Prepare install, service, troubleshoot, repair and performance maintenance CCTV, Door Access Control, Fire Alarm System and related ELV system as needed. Assist Team Lead for Over All ELV System such as CCTV, Fire Alarm, Door Access Control system process. Branch renovation, relocation and new branch over all ELV System installation and supervision. Accomplish other duties assigned by Team Lead. • Daily/Weekly/Monthly Duties Report. Fresh Services Ticket Monitoring and Resolving with SLA Timeline. ELV Store Monitoring and weekly stock checking. Local travelling from time to time. Branch Remote CCTV troubleshooting, testing and maintenance process. Public and Industrials ATMs CCTV Installation, Inspections, Maintenance. Cash Car CCTV System Remote and Onsite installation, testing, configuration and troubleshootin.
ROLE PURPOSE The Officer - Credit Cards Operations is responsible for verifying and organizing customer information to ensure that only eligible and low-risk customers are granted access to credit card facilities. The role includes providing timely services to ensure that credit cards are delivered to customers within the specified timeframe, while strictly complying with established policies and procedures. To support the card issuance process, the officer performs checker-level approvals for TranzAxis card requests. Responsibilities also include running batch files to issue cards, preparing and segregating data for card embossing, and ensuring accurate verification of cardholder names and card numbers during card printing by generating and reviewing card reports in Excel. Additionally, the officer verifies that issued cards are active by testing them with a card reader. KEY RESPONSIBILITIES Provide efficient and timely services to customers, ensuring credit cards are delivered within the targeted timeframe. Experience working under production timelines, meeting daily targets, and supporting urgent or same-day card issuance requests. Capable of communicating effectively with related vendors to coordinate technical support, discuss operational issues, and ensure timely resolution of service requests. Ensure strict compliance with industry standards, internal policies, and regulatory requirements in all card-related activities.
ROLE PURPOSE To ensure the availability, performance, security, and continuity of enterprise IT infrastructure and systems, enabling business services to run efficiently and without disruption. KEY RESPONSIBILITIES Infrastructure Operations & Availability Ensure 24x7 availability of core banking, payment, and digital banking systems. Manage servers (Linux/Windows), virtualization, and storage platforms. Monitor system health, performance, and capacity to meet SLA / OLA targets. Security & Regulatory Compliance Implement/support OS hardening , patch management, and vulnerability remediation. Enforce least-privilege access , MFA, and secure authentication mechanisms. Support compliance with ISO 27001, PCI-DSS, local Central Bank regulations , and internal security policies. Participate in internal/external IT audits and regulatory examinations. Change, Incident & Problem Management Execute system changes through formal Change Management (ITIL) processes. Provide L2/L3 incident support for production systems. Perform root cause analysis (RCA) and implement preventive controls. Business Continuity & Disaster Recovery Maintain backup, restore, and DR solutions for critical systems. Support DR site readiness , failover testing, and annual DR drills. Ensure systems meet defined RTO / RPO objectives. System Design & Project Support Design and implement secure, scalable infrastructure for new banking projects. Support core banking upgrades , digital channels, and middleware platforms. Review vendor designs and ensures alignment with bank architecture standards. Automation & Operational Efficiency (Support) Automate system tasks (patching, monitoring, provisioning) to reduce risk and manual errors. Optimize system performance and resource utilization. Support DevOps practices while maintaining governance and controls. Documentation & Knowledge Management Maintain system architecture diagrams, SOPs, and runbooks. Document configurations, access rights, and recovery procedures. Ensure documentation meets audit and compliance requirements. Vendor & Stakeholder Coordination Coordinate with vendors, service providers, and system integrators. Manage support cases with OEMs and third-party partners. Work closely with DBA, Network, Security, and Application teams . Data Protection & Risk Management Ensure secure handling of customer and transaction data. Support encryption, key management, and secure logging. Identify system risks and implement mitigation controls.
ROLE PURPOSE The Senior Database Administrator is responsible for ensuring availability, integrity, confidentiality, and performance of banking databases that support core banking, payment systems, channels, risk, AML, and regulatory reporting. The role ensures full compliance with banking regulations, business continuity requirements, and security standards. KEY RESPONSIBILITIES Regulatory & Compliance Responsibility (Critical) Ensure database systems comply with: Central Bank / Financial Regulator directives ISO 27001 / ISO 22301 PCI-DSS (for card/payment systems) Internal IT & Information Security Policies Implement and maintain: Database audit logging User activity monitoring Evidence for regulatory and internal audits Support regulatory examinations and IT audits (CBS, DR, security, access control). Core Banking & Mission-Critical System Support Administer databases supporting: Core Banking Systems (CBS) Payment Switches (RTGS, ACH, SWIFT, ATM, POS) Digital Banking (Mobile, Internet Banking) Ensure 24x7 availability with zero tolerance for data loss. Participate in major cutovers, EOD/EOM/EY processing , and system rollouts. High Availability (HA) & Disaster Recovery (DR) Design, implement, and maintain bank-grade HA/DR architectures : Oracle RAC / Data Guard PostgreSQL / MySQL Replication Ensure compliance with approved: RTO / RPO Active-Active / Active-Passive DR models Conduct regular DR drills and submit results to BCP/DR committees. Maintain DR runbooks and evidence for regulators. Data Security & Access Control Enforce least-privilege access and segregation of duties: DBA vs Application vs Operations Implement: Encryption at rest and in transit Secure credential storage Database firewall or activity monitoring where required Review and approval: Privileged access requests Emergency access (Break-Glass) usage Ensure timely user access revocation Backup, Recovery & Data Protection Define and maintain: Backup policies (online, offline, offsite) Retention schedules aligned with regulatory requirements Perform and validate: Backup integrity tests Point-in-time recovery Ensure backups are: Encrypted Immutable (where applicable) Support legal, audit, and compliance data retrieval requests. Performance, Stability & Risk Management Proactive monitor: Transaction latency Locking and contention Storage and I/O performance Perform SQL and schema optimization for high-volume banking workloads . Identify database-related operational risks and implement mitigation plans. Support major incidents and perform Root Cause Analysis (RCA) . Change & Release Management Participation in Change Advisory Board (CAB) . Review and approval: Database schema changes Patches and upgrades Ensure changes follow: Maker-Checker principle Rollback and contingency plans Support UAT, SIT, and Production deployments. Monitoring, Automation & Reporting Implement/supporting enterprise monitoring tools: OEM / Prometheus / Grafana / Zabbix Define KPIs: Availability Performance SLAs Backup success rate Automate routine operations using scripts while ensuring auditability. Produce regular operational and compliance reports . Documentation & Audit Readiness Maintain updated documentation: Database architecture diagrams SOPs and runbooks DR and backup procedures Ensure documents meet: Audit evidence standards Regulatory review expectations Support internal, external, and regulator audits. Leadership & Governance Act as Database Technical Authority . Mentor junior DBAs and review their work. Participate in IT governance committees (BCP, DR, Security). Evaluate new database technologies with risk and compliance lens .
KEY RESPONSIBILITIES Team Management Directly manages NOC and data center staff, including setting work schedules for 24/7 coverage. Provides training, mentorship, and feedback to team members, fostering professional growth. Conducts performance reviews and makes recommendations for hiring and firing. Operational Oversight Oversee the monitoring of network and data center systems to ensure optimal performance. Manages hardware and software infrastructure, including server builds, installations and upgrades. Ensures that system requirements are met and standard operating procedures are followed. Incident & Escalation Management Acts as the point of contact for internal and external escalations related to system outages or performance issues. Drives incident management by monitoring, tracking, and responding to alerts and outages. Coordinates recovery efforts for system incidents to ensure timely resolution and adherence to SLAs. Process & Strategy Improvement Develops and implements new solutions, strategies, and processes to improve stability, security, and efficiency. Analyzes trends in production issues to recommend corrective actions and prevent recurring problems. Contributes to the development of policies, standards, and procedures for the NOC and data center operations.
ROLE PURPOSE The Senior Platform Engineer role ensures stability, scalability, reliability, security, and compliance of critical platforms and systems. Depending on the level, responsibilities include supporting or leading efforts in maintaining Kubernetes/ microservices environments and core banking-related applications such as SWIFT, Card Management, Merchant Management, Loan Origination, and AML systems. KEY RESPONSIBILITIES Focus: Own components or subsystems, improve automation, and contribute to platform engineering. 1. Reliability Engineering & Operations Ensure uptime, scalability, and resilience of Kubernetes clusters, cloud services, and core banking systems. Lead incident response, troubleshooting, and root cause analysis for high-impact issues. Contribute to disaster recovery planning, capacity management, and performance tuning. 2. Technical Leadership & Collaboration Act as a senior technical reference for SREs, supporting the Team Lead in setting standards. Collaborate with development and architecture teams on secure, complaint, and reliable system design. Provide mentorship and knowledge-sharing within the team on best practices in reliability, security, and compliance. 3. Automation, Observability & Security Build and maintain automation for deployments, scaling, recovery, and compliance enforcement. Enhance monitoring, logging, and alerting security and audit requirements in mind. Contribute to Infrastructure-as-Code and GitOps practices with embedded security controls. 4. Research & Continuous Improvement Evaluate tools, frameworks, and practices to improve reliability and efficiency. Lead small-scale POCs and pilot implementations to validate new approaches for improving reliability, security, and efficiency. Recommend improvements to CI/CD, operational processes, and security
ROLE PURPOSE A Senior Network Reliability Engineer is a technical leader responsible for the design, implementation, and continuous improvement of highly available, scalable, and secure network systems. This role combines deep networking expertise with software engineering practices to drive automation, observability, and resilience across the network infrastructure. Preventing downtime through proactive maintenance and monitoring. Resolving complex network issues quickly and efficiently. Supporting business continuity by ensuring network stability. Improving operational efficiency through automation and optimization. Ensuring compliance and security of network configurations and operations. Mentoring junior engineers and contributing to strategic infrastructure planning. KEY RESPONSIBILITIES Network Reliability & Performance Design and implement fault-tolerant network architectures. Monitor and analyze network performance metrics to identify bottlenecks and optimize throughput. Develop automated tools for network health checks, diagnostics, and recovery. Operations & Maintenance Monitor network performance and availability using tools like SolarWinds, NetFlow, or custom dashboards. Respond to and resolve network incidents, outages, and performance issues. Perform routine maintenance, firmware upgrades, and configuration changes. Troubleshooting & Support Lead troubleshooting efforts for complex network issues across LAN/WAN, VPN, firewalls, and cloud connectivity. Provide Tier 3 support to NOC and field engineers. Security & Compliance Ensure network configurations comply with security policies and standards. Collaborate with the cybersecurity team to mitigate vulnerabilities and respond to threats. Capacity Planning & Scalability Forecast network growth and plan for capacity upgrades. Evaluate new technologies and vendors to improve scalability and reliability.
ROLE PURPOSE The Internal Audit Officer will provide direct support to the Internal Audit Manager in the day-to-day execution of internal audit activities and in undertaking the assigned audit projects in accordance with the Department’s audit plans. The Internal Auditor must possess well knowledge and capabilities to be able to execute audit assignments whilst bringing systematic approach to examine and evaluate the adequacy, effectiveness and efficiency of risks, and internal control systems. JOB RESPONSIBILITIES Conducts audit assignments successfully from beginning to end by following test steps from audit programs Work with Internal Audit Manager in preparing audit working papers (Understanding of the process, Process flowcharts, Walkthrough test and Other required audit documentations) of business processes and functional areas in accordance with standards and requirements. Collaborate with team member in performing audit procedures including conducting interviews, utilizing appropriate sampling techniques, performing analytics, and evaluating audit evidence Reviews compliance with existing rules and regulations issued by Regulatory Bodies. Reviews existing internal policies and procedures to assess the adequacy, efficiency, and completeness of controls. Tests internal controls and data, identifies and communicates control gaps, control design deficiencies, process improvement opportunities in a timely and organized manner. Prepares clear, concise audit documentation based on audit findings derived from and supported by the audit work papers. Performs follow up activities to assess the adequacy of the corrective action taken for audit findings, and deficiencies Assists in the undertaking of surprise cash audits as required. Assists in the follow-up of management's responses to audit recommendation Other duties, as assigned
ROLE PURPOSE The Internal Audit Manager must be self-driven individual who will be responsible for conducting audits of the organization, preparing audit reports, and highlighting issues relating to internal controls & risk management. The Internal Auditor must possess in-depth knowledge and capabilities to be able to execute audit assignments whilst bringing systematic approach to examine and evaluate the adequacy, effectiveness and efficiency of risks, internal control systems and provide recommendations, improve efficiency. JOB RESPONSIBILITIES Plan and conduct assigned risk-based audits and develops audit programs and testing procedures relevant to risk and audit objectives in accordance with annual audit plan. Manages and leads entire audit assignment process, including detailed planning of audit assignments, execution and reporting in accordance with Internal Audit Manual and Internal Audit methodology. Leads diverse audit team members by creating an environment fostering self-development and the development of others. Clearly explains team members how to perform and apply audit procedures, including conducting interviews, utilizing appropriate sampling techniques, performing analytics, and evaluating audit evidence. Understand the key functions and business processes and identify the key risks and related controls environment and activities. Perform audit procedures to verify the implementation and effectiveness of controls through testing and evaluation by interacting with the relevant stakeholders. Update to Head of Internal Audit and Chief Auditor on regular basis; progress on assigned projects, highlight the challenges, and any arising significant issues noted. Communicate audit findings and recommendations with management and departmental heads in a timely manner. Ensure successful completion of assigned projects within the stipulative timeline and deliver timely, quality audit reports. Assists in the preparation of Audit Committee package and reporting to Senior Management. Conduct ad-hoc/ special investigations and reviews as requested by management/ BOD. Other duties as assigned.