ROLE PURPOSE The Internal Audit Officer will provide direct support to the Internal Audit Manager in the day-to-day execution of internal audit activities and in undertaking the assigned audit projects in accordance with the Department’s audit plans. The Internal Auditor must possess well knowledge and capabilities to be able to execute audit assignments whilst bringing systematic approach to examine and evaluate the adequacy, effectiveness and efficiency of risks, and internal control systems. JOB RESPONSIBILITIES Conducts audit assignments successfully from beginning to end by following test steps from audit programs Work with Internal Audit Manager in preparing audit working papers (Understanding of the process, Process flowcharts, Walkthrough test and Other required audit documentations) of business processes and functional areas in accordance with standards and requirements. Collaborate with team member in performing audit procedures including conducting interviews, utilizing appropriate sampling techniques, performing analytics, and evaluating audit evidence Reviews compliance with existing rules and regulations issued by Regulatory Bodies. Reviews existing internal policies and procedures to assess the adequacy, efficiency, and completeness of controls. Tests internal controls and data, identifies and communicates control gaps, control design deficiencies, process improvement opportunities in a timely and organized manner. Prepares clear, concise audit documentation based on audit findings derived from and supported by the audit work papers. Performs follow up activities to assess the adequacy of the corrective action taken for audit findings, and deficiencies Assists in the undertaking of surprise cash audits as required. Assists in the follow-up of management's responses to audit recommendation Other duties, as assigned
ROLE PURPOSE The Internal Audit Manager must be self-driven individual who will be responsible for conducting audits of the organization, preparing audit reports, and highlighting issues relating to internal controls & risk management. The Internal Auditor must possess in-depth knowledge and capabilities to be able to execute audit assignments whilst bringing systematic approach to examine and evaluate the adequacy, effectiveness and efficiency of risks, internal control systems and provide recommendations, improve efficiency. JOB RESPONSIBILITIES Plan and conduct assigned risk-based audits and develops audit programs and testing procedures relevant to risk and audit objectives in accordance with annual audit plan. Manages and leads entire audit assignment process, including detailed planning of audit assignments, execution and reporting in accordance with Internal Audit Manual and Internal Audit methodology. Leads diverse audit team members by creating an environment fostering self-development and the development of others. Clearly explains team members how to perform and apply audit procedures, including conducting interviews, utilizing appropriate sampling techniques, performing analytics, and evaluating audit evidence. Understand the key functions and business processes and identify the key risks and related controls environment and activities. Perform audit procedures to verify the implementation and effectiveness of controls through testing and evaluation by interacting with the relevant stakeholders. Update to Head of Internal Audit and Chief Auditor on regular basis; progress on assigned projects, highlight the challenges, and any arising significant issues noted. Communicate audit findings and recommendations with management and departmental heads in a timely manner. Ensure successful completion of assigned projects within the stipulative timeline and deliver timely, quality audit reports. Assists in the preparation of Audit Committee package and reporting to Senior Management. Conduct ad-hoc/ special investigations and reviews as requested by management/ BOD. Other duties as assigned.
ROLE PURPOSE The role holder is responsible for the sourcing and procurement activities to ensure the timely and cost-effective acquisition of products and services. This role involves identifying vendors, negotiating contracts, managing relationships with vendors, and contributing to the overall efficiency of the procurement process. KEY RESPONSIBILITIES Collaborate with internal departments to understand procurement needs and specifications. Ensure that all procurement activities strictly adhere to internal SOPs, policies, and organizational standards, maintaining consistency and compliance throughout the process. Prepare and issue Request for Quotations (RFQs), Request for Proposals (RFPs), Requests for Information (RFIs) and Call for Tender (CFTs). Identify, assess, and build relationships with vendors to ensure competitive pricing and reliable supply. Manage the end-to-end procurement process, sourcing and negotiation to vendor relationship management. Conduct market research to identify new procurement opportunities and cost-saving strategies. Maintain accurate procurement records, track vendor performance, and ensure contract compliance. Identify procurement-related issues and suggest solutions for resolution with vendors. Prepare and analyze reports to support informed decision-making and drive procurement cost optimization. Perform additional tasks assigned by the line manager as needed.
ROLE PURPOSE The Credit Risk Vice President will be primarily responsible for analysing credit proposals for both new and existing clients, in accordance with financial performance metrics, to mitigate or avoid potential risks that may be incurred. This includes assessing clients' repayment capacities and overall financial capabilities. JOB RESPONSIBILITIES Credit Risk Assessment and Decision-Making: Primarily accountable for credit risk assessment, decision-making, or recommendation for Corporate Banking in alignment with the bank’s risk appetite, credit policy, and banking regulations.Analyze and identify potential risks related to credit, financial, and market conditions, while considering potential opportunities. Conduct physical on-site verifications on a case-by-case basis, as required. Consolidate risk assessment findings and submit timely recommendations to the approving authority. Review and ensure the accuracy and quality of approval letters and other documentation prepared by team members. Ensure that credit-related items and supporting documentation are filed accurately within the respective document management systems. Present and make recommendations to the Executive Credit Committee, reflecting the high profile and strategic impact of the role. Collaborative Credit Structuring: Partner with product and relationship teams to optimize credit structuring to meet customer requirements while mitigating key risks. Review and assess credit reports, and other product portfolio documents in alignment with Yoma Bank’s credit policy standards and relevant systems or databases.Maintain strong working relationships with stakeholders throughout the credit value chain. Support the development and management of policies, guidelines, and procedures to enhance credit decisions, ensure early identification of credit stress or concentrations, and optimize the risk-reward profile of the portfolio. Credit Reporting: Consolidate risk assessment findings and submit timely recommendations to the approving authority. Review and ensure the accuracy and quality of approval letters and other documentation prepared by team members. Support Bank Objectives & Team: Assist in achieving Yoma Bank’s long-term and short-term strategic goals. Provide support for training and development of junior team members within the credit function. Perform additional assignments as necessary.
ROLE PURPOSE The Associate/ Senior Associate will primarily be responsible for verifying documentation before the disbursement of loans and making necessary updates in the core banking system. Furthermore, the extension process, based on the loan period, involves the collection of documents, preparation of contracts, rechecking signed documents, ensuring necessary fees are deducted according to the loan products, and finally, updating data in FBE (the core banking system). Additionally, this role involves ensuring that all loan processes are executed in accordance with established Standard Operating Procedures, thus complying with the Bank’s Credit Policy regulations. KEY RESPONSIBILITIES Carefully examine loan applications and supporting documents to ensure they meet all necessary requirements and comply with bank policies. Input loan specifications into the bank's core banking system (FBE). Ensure all necessary insurance premiums and other deductions are made. Draft and prepare loan contracts based on the specific loan product and approved by the authority. Work closely with other departments (e.g., Branches, Legal team, Business team) to ensure a smooth and efficient loan processing workflow.
ROLE PURPOSE To perform Treasury processes and other assigned duties and report to the relevant People Leader by ensuring the key controls, policies, and procedures with excellent communication skills, strong problem-solving and analytical skills. KEY RESPONSIBILITIES Transaction Processing Perform end to end daily transaction processing in system with attention to detail, accuracy, and efficiency. Prepare and maintain treasury related documents including Money Market, Fixed Income transactions. Ensure proper documentation as defined in operational guidelines. Reporting Prepare accurate and timely submission on daily/weekly/monthly reports, ensuring compliance with internal and regulatory requirements. Compliance and Internal Controls Ensure adherence to treasury policies, internal controls, and regulatory requirements . Assist in implementing treasury policies, controls, and project initiatives. Support Process Improvement Support process optimization to improve efficiency and reduce manual workload. Proactively perform other duties as assigned by from time to time .
ROLE PURPOSE A training officer will run a day-to-day operation of YPDC department by monitoring and supporting the LMS system, creating training based on Training Request as assigned and acting as a consultant on Learning and Development requirements of operational division. KEY RESPONSIBILITIES Design and implement L&D training modules and content, such as training video editing and related tasks. Develop comprehensive induction programs for new staff, apprentices, and graduate trainees. Create training materials for in-house courses, including classroom management and coordination for in-person sessions. Review and update training contents for assigned training. Plan and evaluate the effectiveness of the training or development program as assigned. Communicate with the other departments about training-related matters. Conduct training sessions as directed by the Learning and Development Manager. Monitor Learning Management System and act as a system supporter such as solving system issues and creating learning paths. Effectively track and evaluate trainee progress using the LMS platform, both in-person and online. Produce Monthly, Quarterly and Yearly learning and development reports. Raise Budget requests and claims in the KIU system offline. Create a monthly training calendar and send invitations to registered learners. Post & announce updated learning and development activities on proper channels. Develop and maintain the training in Standard Operating Procedures (SOP) / Service Level Agreement (SLA). Ensure the upkeep of training assets and stationery materials.
ROLE PURPOSE We are looking for an experienced Customer Care Champion to provide excellent inbound and outbound call customer service throughout Customer Care Center in which running an efficient and profitable manner, to increase customer satisfaction, loyalty, retention, growth and to meet their expectations and responsible for overseeing and supervise as excellent customer support to Customer Care Specialists team during all inbound and outbound call service and directly reporting to Customer Care Manager JOB RESPONSIBILITIES Respond fast and convenient customer service on customer queries, request and complaints in a timely and accurate, valid and provide the complete information by using the right methods/tools during 24/7 inbound and outbound call service Identify customer needs and help customers use excellent service to get customer satisfaction during 24/7 inbound and outbound call service Build sustainable relationships and trust with customer through open and interactive communication Take ownership of customers issues and complaints and follow problems through to resolution with great and excellent customer service response within service level agreement and the extra mile to engage customers Update and understanding our core banking system databases with useful information about all related technical issues and effectively and efficiently resolve customer issues and complaints with great customer service response and the extra mile to engage customers Deliver smart Goals and KPI throughout Customer Care Specialists team Able to Work 24/ 7 Effectively and efficiently in duty rotation plan at Customer Care Center Manage resources and utilize assets to achieve smart goals and KPI of Customer Care Center Performance Supervise an orderly workflow and 24/7 duty assignment of Customer Care specialist according to priorities the improvement of operation and service performance at Customer Care Center Develop, manage, and coach successful Customer Care Specialists teams that deliver an exceptional customer experience. Responsible to lead and supervise for their directive Customer Care Specialists team to improve excellent quality of customer service for inbound and outbound call service and customer handling performance to meet customer satisfaction and expectation Assist and support in Customer Care Specialists training Gather customer feedback and share and discuss with Customer Care Management team and reinforce and share the requirement business and operational information directly to Customer Care Specialists team Follow communication procedures, guidelines and policies and SOP and instruction of Customer Care Center
ROLE PURPOSE To professionally participate in the daily operations of Trade Finance (Export/Import and Bank Guarantee) in accordance with the Yoma Bank's SOPs, regulatory requirements, and international banking standards. The role ensures smooth, accurate, and compliant processing of all trade transactions, providing vital support to the branch network and customers. (For Import activities, we remain on standby to be involved as needed; however, our main focus is on Export and Bank Guarantee activities.) KEY RESPONSIBILITIES 1. Trade Finance Operations Execute and process daily trade finance activities, including Import transactions (Documentary Credits, Bills), Export/Import transactions, and Bank Guarantees. Conduct first or counter checking of Export/Import documents under documentary credits to ensure accuracy and compliance. Check bill schedules for processed Export/Import bills and prepare them for payment. Ensure all processes are transacted smoothly and error-free in the Trade Innovative (TI) system. Handle enquiries from branches or customers, providing necessary documents and information. 2. Compliance & Control Ensure all transaction processing adheres to regulatory requirements and the Yoma Bank’s policies, procedures, and standards. Promptly identify, resolve, and/or report any problems or non-compliance issues to the Operations Manager. Maintain a proper check and balance approach for all trade finance processes. Execute transactions within pre-set standardized turnaround times (TAT) and in line with service level agreements. 3. Monitoring & Reporting Monitor customer trade transactions and settlements, reporting any exceptions to concerned units and/or persons. Prepare regular reports and analysis for the Export Finance Operations Manager to aid in effective monitoring and control. 4. Team Collaboration & Support Cooperate and coordinate effectively with colleagues, branch personnel, and internal stakeholders on all trade finance operations. Provide support and share knowledge on trade finance processes with team members and branch network as needed. Undertake any other duties assigned by the department head or operations manager.