1) Run the assessments of all kinds of applications for different business sectors with relevant vendors before implementation 2) Facilitate meetings and ensure that action items are properly documented and on track 3) Assist project stakeholders from different business sectors with relevant documentation and follow-ups 4) Assist Solutions Managers for contract preparation as in liaising with Group legal, Business Representatives, IT and vendors starting from initial negotiations until signing 5) Lead the communication between Business and vendors for support related matters until the issues are solved 6) Work for business requirement identification, gathering and locking down to get proper project scope 7) Coordinate with multiple vendors for system configuration and integrations 8) Produce customized reports for business users and utilize data for business insights. Brainstorm and implement process improvements to meet business needs 9) Deliver regular and customized trainings to business teams within the organization
Essential function 1 Handles projects from concept to handover Creates and prepares detailed plans, specifications, and layout Must be able to present to clients on design, materials, drawings progress and layout Essential Function 2 Must be able to work closely with clients, suppliers, sub-contractors and relevant authorities Monitor progress to ensure builder meets design standards and specifications Essential Function 3 Must be able to mentor and guide junior staff Research and follow industry changes, evolutions and best practices. Other responsibilities From time to time, you may be expected to execute other duties and projects as are reasonably required of your job, in order to maintain, promote, develop and expand the business of our estate and its interests.
Job Description Dealing with prospective customer and moving around with the customer and showing the PHGE products Convince the customer to buy the product and negotiates the sales and close the sales properly Maintain relationship with clients by providing relevant information and guidance; researching and recommending new opportunities; recommending profitable opportunities Trying to be proactive in selling properties by achieving of the marketing sales targets Dealing with the homeowner at the Land Grant Transactions Follow up on payment collection Handling customer enquiries and coordinating with other departments and entities for Homeowner’s requirements Supporting the Sales manager and other colleagues Achieving the sales targets and sales quotas Achieving the assigned personal daily sales calls, telephone calls and prospect research targets and quotas
Design and develop web applications for Yoma Fleet products. Support the entire application lifecycle (concept, design, test, release, and support) Passion for working with and learning new technology. Rise to the challenge of problem analysis, debugging, and development of elegant code and technical solutions. Writing clean, well-designed, efficient, testable, and reusable code with solid business logic Integration of front-end code, database technology, and 3rd party libraries using modern web frameworks Troubleshoot, test, and maintain the platform software, mobile apps, and databases for optimal performance.
• Regularly guide and coach Interior Designers (ID) and Junior Interior Designers (JID) to ensure adherence to Design Lead’s concepts, including conducting presentations. • Collaborate with the FnB Market Development team, negotiating and tracking the implementation of the Design Lead's feedback. • Supervise the selection process of furniture, fixtures, and kitchen equipment. • Oversee the completion of comprehensive working drawings, including construction details and schedules. • Conduct site feasibility checks and surveys alongside ID or JID. • Evaluate design proposal package drawings for accuracy and completeness. • Participate in reviewing tender drawings and new innovative designs, including equipment, furniture, lighting fixtures, etc. • Provide design briefings to Site Project Managers (SPM), site coordinators, procurement, and Quantity Surveyors (QS) for novel items and designs. • Supervise design progress and facilitate handovers, in collaboration with Design Lead, ID, or JID. • Thoroughly inspect handovers in conjunction with Design Lead and JID or Site Drafters. • Maintain consistent communication by updating Design Lead and relaying information accurately to team members. • Collaborate on remodels/resizing store designs with Design Lead and execute projects with ID or JID. • Conduct negotiations with design consultants and suppliers, including essential conference calls and meetings. • Contribute to innovative kitchen equipment drawings under Design Lead's guidance. • Work diligently to meet project timelines in alignment with Development targets. • Assist in administrative submissions and other miscellaneous tasks as needed.
Customer Service ● Plan and direct the strategy and approach for the Customer Care team responsible for providing rapid-response customer service to homeowners and tenants ● Serve as the primary point of contact to homeowners through the Rapid Response hotline, carefully respond to each query and gain a thorough understanding of customer’s issue ● Liaise with relevant departments to ensure issues are investigated thoroughly and resolved in a coordinated and timely manner ● Monitor progress of issues through resolution, continuously communicating updates with homeowner ● Follow up with homeowners to ensure repair work is completed to a high standard ● Monitor and analyze all incident reports for patterns and report any suspicious activity or trends ● Anticipate potential future issues and develop mitigation strategies for frequently reported issues ● Communicate with homeowners regarding ongoing service work where disruption may be experienced ● Represent and deal with local authorities on behalf of the Estate and resident homeowners ● Promote and organize cultural activities and festivals around the Estate ● Continuously identify opportunities to create a more seamless customer experience People / Department Management ● Ensure the customer experience is central to all activities ● Carry out regular training on customer service best practices ● Develop and continuously improve checklists, standard operating procedures and quality control measures ● Guide team members to set goals and expectations and ensure teams have tools and resources needed to effectively execute on their responsibilities ● Lead regular team meetings and 1:1 meetings to manage performance and provide feedback to team members Special Projects ● From time to time you may be expected to be part of special projects as are reasonably required of your job, in order to maintain, promote, develop and expand the business of our estate and its interests ● Technical knowledge of Customer Care Rapid Response protocols and procedures ● Deep understanding of customer service and genuine desire to serve the needs of others ● Working knowledge of issues and concerns common to homeowners ● Project management abilities to coordinate with multiple departments to formulate a resolution ● Working knowledge of basic Microsoft office applications ● Excellent interpersonal and communication skills Strong financial acumen and commercial awareness