Contact Centre Manager in Yangon

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Contact Centre Manager

Blue Ocean Operating Management, | Yangon

Contact Centre Manager

Blue Ocean Operating Management

Contact Centre Manager

Blue Ocean Operating Management

Myanmar - Yangon

| Yangon

25 Jan 2019

Experience level

Manager

Job Function

Marketing, Media, Creative

Job Industry

Telecommunications

Min Education Level

Master Degree

Job Type

Full Time

Job Description

A Great Opportunity for ...

• Hire, train and onboard new Call Center Agents as required to meet quotas
• Provide coaching and assistance to call center agents on an ongoing basis
• Process weekly sales leads reports for submission to management
• Oversee and ensure conflict resolution between associates and customers
• Ensure that all employees follow the company’s best practices for call center management and operations
• Develop presentations and talks to motivate and educate call center agents
• Communicate company goals to associates so every employee understands his or her role
• Conduct periodic surveys of customers and potential customers to ensure quality control

Open To

Male/Female

Job Requirements

• Bechelor Degree , MBA is more preferable.
• 6+ years’ experience in telemarketing or an outbound call center environment
• Familiarity with telemarketing software systems (Five9 preferred)
• Excellent communication, management, interpersonal and leadership skills required
• Advanced conflict resolution skills required
• Ability to work overtime as necessary to meet quotas and guide team

What We Can Offer

Benefits

Benefits are allowed according to rules of Blue Ocean Operating Management

Highlights