• Conduct a daily walk-through of all Public and heart of the House areas to evaluate any cleanliness and maintenance opportunities
• Conduct walk-throughs of Guest hallways and guestrooms to ensure that cleanliness and maintenance standards are met.
• Ensure that all rooms and public spaces are cleaned and prepared as per company and Forbes five star standards.
• Organize on-the job training and evaluate its effectiveness and colleagues performance.
• Monitor Occupancy and Hotel operational flow to ensure the maximization of housekeeping productivity and labor expenses are met
• Collaborate with Front Desk, Sales and Marketing and MSE teams to improve booth Group and transient guest room turn experiences and future activities.
• Assist the Director of Housekeeping to complete the monthly Occupancy, Finance and Labor forecasts.
• Maintain par stock of guest supplies, cleaning supplies, linen and uniform.
• Organize inventories with Accounts and General Store for linen, uniform, supplies and fixed assets.
• Assist Rooms and Property leadership team in preparing the annual Rooms Division budget.
• Operate all aspects of the Housekeeping and Laundry hardware and software systems, including maintenance, report generation analysis and simple programming.
• Monitor proper operation of Laundry services and equipment in absence of the Laundry manager.
• Pay particular attention while organizing pest eradication activities and collaborate with respective departments
• Coordinate the preventive maintenance schedule of rooms and public area with maintenance department.
• Be knowledgeable of the current corporate and Hotel marketing programs. Ensure that colleagues are knowledgeable in understanding and promoting the programs.
• Collaborate and conduct Housekeeping and laundry candidate interviews, following all hiring procedures. Actively support Human Resources with recruiting efforts.
• Develop team morale and ensure training of all Housekeeping and Laundry Colleagues up to Forbes service standards.
• Participate in required M.O.D. program as scheduled.
• Review Housekeeping and Laundry worked hours for payroll and submit to accounting on a timely basis.
• Prepare weekly work schedules according to business forecast, payroll budget guidelines and productivity requirements.
• Maintain a professional working relationship and promote open lines of communication with property Leadership, Colleagues and other departments.
• Ensure Colleagues greeting and welcoming all guests at the guest facing areas around the property
• Carry a radio when on duty. Operate radios efficiently and professionally in communicating with hotel colleagues. Ensure the proper use of radio etiquette within the department.
• Walk and Maintain Public spaces during peak times and as needed.
• Manage and organize large turns (check in-check out)
• Ensure participation within weekly staff meetings.
• Focus on the Housekeeping and Laundry Valet Departments on their role in contributing towards the established Five Diamond standards.
• Respond in maintaining the integrity of other departments by immediately addressing issues with Colleagues when necessary.
• Approach all encounters with colleagues in an attentive, friendly, courteous and service-oriented manner.
• Maintain regular attendance in compliance with standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
• Comply at all times with corporate, state and national wide required standards and regulations to encourage safe and efficient hotel operations.
• Maintain a warm and friendly demeanor at all times.
• Colleagues must, at all times, be attentive, friendly, helpful and courteous to all guests, mangers, and fellow employees.
• Motivate, coach, counsel and discipline all Housekeeping and Laundry colleagues.
• Ensure compliance to Pre and post Shift Previews.
• Ensure all HSK productivity is in line with Budget.
• Ensure all rooms are ready and on time by check in time
• Check all VIP rooms

• Minimum 5 year experience in Hotel Housekeeping Leadership or related field preferred
• College Degree or equivalent preferred
• Excellent computer and word processing skills preferred
• Experience in residential housekeeping management a plus
• Successful Pre-opening experience & records a distinct advantage
• Knowledge in and or experience with Forbes 5 Star Service Standards is preferred.
• Must be able to convey information and ideas clearly
• Must be able to evaluate and select among alternative course of action quickly and accurately
• Must be able to multitask
• Must be able to show initiative in job performance including anticipating what needs to be done before it becomes a necessity
• Must routinely meet deadlines
• Must be effective in handling problems in the workplace including anticipating, preventing, identifying and solving problems as necessary
• Must be effective at listening to, understanding and clarifying the concerns and issues raised by co-workers and guests
• Must be able to work with and understand financial information and data and basic arithmetic functions
• Flexible and long hours will sometimes be required
• Ability to stand during entire shift