Assistant NOC Manager
• Bachelor's degree in Computer Science, Information Technology, or a related field
• Previous experience in network operations or a similar role, preferably in a supervisory capacity
• In-depth knowledge of networking concepts, protocols, and technologies (e.g., TCP/IP, DNS, DHCP, VPN, routing, switching)
• Strong analytical and problem-solving skills, with the ability to troubleshoot complex network issues
• Experience with network monitoring tools and systems management platforms
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with team members and stakeholders
• Relevant certifications (e.g., CCNA, CCNP, CompTIA Network+) are a plus
NOC Manager
• Must have minimum 5 years working experiences in ISP and Telecom environments.
• Must have hand on experiences or knowledge in IP Core , NMS , Systems , Access Network ( OLT , AE Switches), ONU and Optical Fiber Network.
• Must have knowledge with carrier grade core routers , switches , firewalls , NMS systems , OLT , AE Switches .
• Must have knowledge and some experiences in BGP, OSPF, ISIS, MPLS VPN, Ethernet (STP, RSTP, Dot1q, Qin), AAA platforms, BNG, L2TP, PPPOE, IPOE etc.
• Must have good knowledge and skill in NOC process flow , ticket handling process, escalation processes.
• Must have hand on experiences in handling FTTx network.
• Knowledge in transmission network.
• Strong documentation skills.
• Good time management skills
• Must be contactable 24/7 for urgent critical cases and incidents
• Must have Bachelor degree
• Good to be CCNP & ITIL certified , other relevant certificates and skillsets
• Must fluent in English for speaking and writing
• Must have good attitude and positive mindset
• Must be good leader , mentor and team player
• Good analytical and problem-solving skills
• Must be able to catch up quickly upcoming advanced technologies