ROLES & RESPONSIBILITIES

1. User Inquiries and Support.

   - Respond promptly to user inquiries

   - Provide technical assistance and support to users, troubleshooting issues and guiding them through problem resolution.

2. Process Mapping

   - Collaborate with various departments to understand their workflow requirements.

   - Map existing processes and identify areas for improvement and optimization.

   - Develop and document new and improved processes using Monday.com tools.

3. Boards Development

   - Design, develop, and maintain boards in Monday.com to support diverse business functions.

   - Customize boards, create automation, and integrate third-party applications to enhance functionality.

   - Ensure consistency and standardization across all boards and workflows.

4. Overall Management

   - Monitor platform usage and user engagement, providing regular reports, issue escalation and insights to stakeholders.

   - Stay updated with the latest features and updates in Monday.com and implement best practices.

   - Train new users and teams on platform functionality and usage guidelines.

5. Collaboration and Communication

   - Collaborate effectively with cross-functional teams to integrate Monday.com into various business processes.

   - Act as a liaison between end-users and the platform vendor, ensuring seamless communication and issue resolution.
 

6. Other ADHOC duties assigned by HOD

Qualifications:

- Professional Certificate/ NiTec, Diploma, Advanced/ Higher/ Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree in Project or Engineering

- Background in General Engineering, Civil and Electrical is a plus-factor

- Experience in managing Monday.com platforms in a professional environment.

- Strong understanding of project management concepts and methodologies.

- Excellent problem-solving skills and attention to detail.

- Exceptional communication and interpersonal skills.

- Ability to work independently and in a team-oriented, collaborative environment.

- Proficiency in creating process documentation and user guides.