• Senior technical leadership and expertise across LAN, WLAN, WAN, Unified Communications, and VPN operating environments supporting multiple data centres or PoPs.
• Drive modernization, automation, optimization to continuously improve operational effectiveness, agility, performance, availability and cost of the network services and staff
• Support modernized architecture and services including cloud services and SDN
• Build and manage vendor relationships and drive cost optimization
• The successful candidate will have responsibility and accountability across several key areas, including:
o Operations planning, strategy & continuous improvement efforts
o Network tools selection, operations, and administration
• Establish best-practice methodologies based on metrics-based KPIs for incident/change/problem management in a global, 24x7, high-availability, critical production environment
• Drive the development of innovative network operations processes and tools from concept to delivery
• Oversee network operations projects, including budgeting, planning, implementation, maintenance, administration, staffing and logistics.
• Strong understanding of budgets and financials, and measuring business value with the ability to manage projects to budgets
• Mentor, manage and motivate a high-performing team of managers and engineering professionals and set clear priorities to achieve department goals and KPIs
• Manage oversight of complex network operations processes based on a combination of vendors, custom solutions, and internal resources.
• Support adoption of new technologies and tools, and recommend capability improvements to network and security operations.
• Analyze network from a cost, capacity, and forecast perspective, and evaluate new network operations technologies and applications.
• Work closely with other departments to proactively ensure network operations capabilities are capable of handling emerging and future business requirements.
• Ensure service-level targets are met, and address all service-level complaints.
• Network operations incident management, change management and problem management, as well as network security function
• Provide subject matter expertise in interactions with partners and customers, program manage collaboration projects externally and internally.
• Responsible for efficient management of technology portfolio including hardware, WAN circuits and contracts, contract services

• The ideal candidate should be a senior leader with strong leadership skills and the solid background in network operations, engineering, tools and technologies
• Experience leading a network operations team in a dynamic, transformational environment
• Proven track record of driving change and transformation in network operations processes, tools and technologies
• Prior experience in driving and leading enterprise technology and cultural transformation programs highly desired
• Experience working with highly-effective engineering teams through major technology transitions
• Demonstrated the understanding of tools and technologies in network operations ecosystem
• Must be technical and have a firm grasp of core network fundamentals as well as latest innovations in the industry such as software-defined networking.
• Core network topics and technologies include Network design, routing protocols and topology design, VPN, firewall, wireless networks unified communications, L2/L3 design, TCP/IP, DNS, DHCP, and application layer protocols such as HTTP
• Firm understanding of load balancing and traffic management such as MPLS-TE, BGP
• Solid knowledge and hands-on experience of MPLS, H-VPLS, IS-IS, BGP, OSPF on various platforms such as Cisco, Juniper, and Extreme
• Experience in managing cost reduction programs
• Excellent communicator and able to drive consensus across diverse technology teams
• Must be open to new technologies and methodologies and have the ability to successfully institute change in the organization
• Track record in developing and mentoring staff
• Demonstrated experience of metrics-driven management and accountability
• At least 5 years experiences of senior roles in complex network operations
• Industry certifications such as CCIE, JNCIE, RHCE, ITIL are highly desired