- Maintain highest standards and quality of services in Front Office operation to meet and exceed budgeted revenue targets and guests' expectation.
- Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication.
- Ensure the efficient and effective operation of the Front Office and that departmental standards and procedures set put are strictly adhered to.
- Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates.
- Liaise with Finance Department to ensure that credit procedures are properly carried out.
- Analyze market trend, review rooming list and motivate Front Office employees to up-sell rooms with the view of achieving higher yield and increasing revenue.
- Makes courtesy calls to VIPS, long stay and corporate guest to obtain feedback and pro-act to handle any lapses in service standards.
- Manage daily room inventory and coordinate with Housekeeping to ensure requested rooms are cleaned according to arrival time.

- Minimum 3 years of relevant experience in a similar capacity
- English (4) skills requirement.
- Good communication and customer contact skills
- Strong leadership, interpersonal and training skills
- Well-presented and professionally groomed at all times

- Preferable from Taunggyi Township