Reported successfully

Key Responsibilities

1. Luxury Jewellery Sales & Client Engagement

• Greet clients with warmth, professionalism, and attentiveness, ensuring a welcoming luxury retail experience.
• Present product collections with expert knowledge of gemstones, craftsmanship, design, and heritage.
• Understand client needs and provide tailored recommendations, guiding them through the full sales process from enquiry to purchase.
• Deliver personalized shopping experiences, remembering client preferences, special occasions, and purchase history.
• Proactively build a private clientele book and invite clients for exclusive previews, limited editions, or bespoke offerings.

2. Sales Targets & Business Growth

• Consistently achieve or exceed monthly and annual sales targets.
• Maximize sales opportunities through upselling, cross-selling, and promoting customization services.
• Monitor personal performance and proactively suggest strategies to increase showroom sales.
• Contribute to business development by identifying potential new client segments and opportunities.

3. Client Relationship Management & After-Sales Service

• Build and maintain strong long-term relationships with clients, including VIPs and repeat customers.
• Provide after-sales service such as follow-up calls, resizing, maintenance, or custom design requests.
• Handle client concerns and feedback with discretion, professionalism, and problem-solving.
• Act as a trusted advisor, educating clients on gemstone value, quality, and investment considerations.

4. Product Knowledge & Market Awareness

• Maintain in-depth knowledge of all jewellery collections, gemstones, certifications, and ethical sourcing.
• Stay updated on luxury jewellery trends, competitor offerings, and evolving client preferences.
• Share insights with management to support sales strategies and product positioning.
• Participate in ongoing training to strengthen expertise in gemstones, craftsmanship, and luxury service excellence.

5. Showroom Presentation & Brand Standards

• Ensure the showroom and displays reflect the sophistication and exclusivity of a luxury retail environment.
• Collaborate with the team to maintain an elegant, customer-ready showroom at all times.
• Uphold the brand’s image through impeccable grooming, personal presentation, and refined customer etiquette.

6. Events & Brand Representation

• Participate in high-profile jewellery shows, exhibitions, and in-store events.
• Represent the brand with confidence and professionalism, engaging with guests and high-net-worth clients.
• Assist in event setup, product presentation, and customer engagement.

7. Team Contribution & Mentorship

• Serve as a role model for junior sales associates in professionalism, product expertise, and client care.
• Share knowledge and guide junior team members in luxury sales techniques.
• Support a collaborative, high-performance team culture.

8. Reporting & Documentation

• Accurately prepare daily/weekly sales and activity reports.
• Maintain updated and detailed client records for relationship-building and future engagement.
• Support inventory control and ensure accurate documentation of stock movements.
• Perform other related duties as assigned, in response to meet operational business needs or changing circumstances.

• Bachelor’s degree in Business, Marketing, or related field preferred.
• Minimum 3–5 years’ experience in luxury retail, fine jewellery, or high-end sales.
• Strong communication and interpersonal skills with the ability to engage high-net-worth clients.
• Proven ability to meet and exceed sales targets.
• Excellent negotiation, persuasion, and presentation skills.
• Impeccable grooming, professional appearance, and attention to detail.

Proficiency in Microsoft Office.