Develop and execute loyalty strategies to grow active members and retention. Plan and manage member-exclusive campaigns, promotions, and rewards.( Especially City Rewards) Analyze customer data, segmentation, and loyalty performance metrics. Oversee loyalty app/CRM platforms and ensure a smooth user experience. Coordinate with Marketing, E-Commerce, Category, Finance, and Operations teams. Monitor KPIs such as member growth, redemption rate, repeat purchase rate, and campaign ROI. Handle customer feedback and ensure continuous improvement of the loyalty experience. Continuously analyze and improve the loyalty program structure, benefits, and reward mechanics.
-Daily check the balance quality/quantity & remind to Merchandizing through e-mail -Meat supplier weekly report. (Quality, cleanliness, hygiene, service etc.) -Bi-monthly Hygiene Inspection report -Monthly Pest Control Report -Quarterly Canteen Inspection (CFC, Premium, CMHL) -Sometimes product sample testing. (Shelf-life, micro, etc.) -Container product checking 10% & reporting for claim. (verify & report to MDZ.) -Supplier audit checking at least 2 suppliers/month. (Meat, Poultry, Fruit & Vegetable): Food -Safety, PRP, HACCP Step & principle, personal hygiene training to staff. (Monthly) -Delivery Vehicle Audit. (Cleanliness & hygiene, equipment, temperature etc.) -Monthly HACCP meeting with team members. (F&P, Marketplace) -Weekly Food Safety team meeting. (Food safety member) -Weekly Visit & Inspection DC-15 Collection Center -QA Monthly Report & KPI Monthly Report -Meat, Fruit, Vegetables Supplier up-grading meeting (Yearly) -Daily Floor Walk Inspection. (Verify) -Floor Walk Report & Score (Check & verify)
Dispensing drugs prescribed by physicians and providing information to patients about their side effects, usage, and interactions. Checking dosage and ensuring that medicines are correctly and safely supplied and labelled. Counselling and advising the public on the treatment of minor ailments, diet, exercise, or stress management. Monitoring blood pressure & nutritional advice. Offering a diabetes testing service & nutritional advice. Calculating Body Weight, Body Mass Index, and nutritional advice for a healthy living lifestyle. Overseeing the product handling and safe storage of medical products. Managing, supervising, and training pharmacy support staff. Promoting sales and developing the business. Keeping up to date with current pharmacy practice, new drugs, and their uses. Reporting customer requested medicine and medical equipment, monthly use of medicine to the head office plan.
Accountable for end-to-end HR services and practices that will support the strategic growth of the business. Provide both strategic and tactical support to line managers on any employment issue, conflict resolution, and HR process while ensuring that the teams are fully compliant with employment legislation. Lead end-to-end resource planning, including budget planning and recruitment. Proactively review and manage employee benefit programs to enhance productivity and add value to business objectives. Working together with the Learning Institute team to continuously improve the skills and capability development initiatives. Implement people strategies and initiatives that will drive productivity and communication. Partner with leaders and their teams to develop and implement effective HR policies and practices that will support the strategic growth of the business. Analyze and interpret various people's information and reports to guide decision-making and provide proactive solutions. Work with leaders to develop and embed the culture required to support broader organizational goals.
Job Purpose: To oversee the overall performance, presentation, and user experience of the City Mall Online website by ensuring that products, campaigns, and promotions are effectively managed. This role requires both analytical and creative thinking — managing day-to-day site operations, optimizing traffic and conversion rates, and improving the user journey through data-driven and design-based insights. Job Description (JD): Manage daily website content updates including product listings, pricing, banners, and promotional assets. Monitor website traffic, conversion rates, and sales performance across categories to identify improvement opportunities. Collaborate with the UI/UX and digital marketing teams to ensure that site design, navigation, and layout deliver a seamless user experience. Coordinate with internal teams (Category, Marketing, IT) to align online campaigns, launches, and promotions. Execute e-merchandising strategies to increase product visibility and enhance customer engagement. Utilize analytics tools (e.g., Google Analytics, internal dashboards) to report on user behavior, click-through rates, and customer journeys. Ensure accuracy and consistency of content, visuals, and product data across the website. Support troubleshooting for any display or operational issues related to the e-commerce platform. Contribute creative ideas and participate in UX/UI improvement discussions to enhance site performance.
Lead end-to-end project management for new store expansion, renovation, and M&E (Mechanical & Electrical) installations. Plan, monitor, and execute project schedules to ensure timely handover and adherence to company standards. Coordinate with cross-functional departments (Design, Procurement, Operation, and Finance) to align project milestones. Supervise contractors, vendors, and technical teams to ensure quality, cost control, and safety compliance. Review and approve technical drawings, layouts, and M&E designs in collaboration with consultants or internal engineers. Manage and monitor project budgets, quotations, and progress claims to ensure accuracy and transparency. Conduct site inspections to assess work quality, resolve technical issues, and ensure compliance with design and specification. Support preventive maintenance and technical improvement initiatives for existing retail stores. Report project progress, risk assessments, and key updates to management regularly. Ensure all expansion projects align with brand image, operational efficiency, and sustainability objectives.
Lead and develop a team of maintenance technicians. Plan and oversee preventive and predictive maintenance programs. Coordinate and prioritize repair and corrective maintenance activities. Ensure compliance with safety, environmental, and regulatory standards. Collaborate with operations and logistics teams to minimize downtime. Manage maintenance budgets, procurement, and inventory of parts and tools. Analyze maintenance data to identify trends, root causes, and opportunities for improvement. Maintain accurate records and documentation in the CMMS. Drive continuous improvement initiatives to enhance equipment reliability and performance. Support internal and external audits.
Choosing the right products Price Negotiation Managing the product quality Pricing and Cost Management Time Management Inventory Management Supplier Management Good Communication Managing and coaching the team members Managing and instructing the workplace safety and health Develop and implement operational strategies to improve efficiency and productivity Respond to customer inquiries and complaints in a timely and professional manner Maintain records of all business activities, including financial records and inventory data Preparing the data for the KPI and the monthly presentation of the department Reporting the progress of improvement and challenges of his/her team to the head of the department
Identifying and meeting suitable suppliers/manufacturers. Managing stock levels. Negotiating prices, quantities, and delivery time-scales. Predicting sales, profits, and producing reports. Handling supply/production problems as they arise. Communicating closely with the store operations. Deciding which products should be stocked for each type and size of store. Gathering information regarding customers' reactions to products. Accessing and analyzing the sales performance of different ranges and information.