The Community Management Executive (CME) is responsible for handling customer inquiries across various messaging platforms and creating qualified leads based on the criteria of the prospects. This role requires excellent communication skills, attention to detail, and the ability to work efficiently in a fast-paced environment.

Key Responsibilities

Customer Inquiry Management:

• Respond to customer inquiries via messenger platforms, ensuring timely and accurate communication.
• Provide information about the products and services offered by the company in a clear and engaging manner.
• Ensure that all interactions are consistent with brand guidelines and company policies.

Lead Qualification and Creation:

• Evaluate customer inquiries to determine if they meet the criteria for lead creation.
• Create leads in the CRM system based on qualified inquiries, ensuring accuracy and completeness of information.
• Work closely with the Community Management Lead to optimize the lead generation process.

Documentation and Reporting:

• Accurately document all customer interactions and leads in the CRM system.
• Provide regular updates on the status of leads and any issues encountered during customer interactions.
• Assist in the preparation of reports on community management performance.

Continuous Improvement

• Stay informed about the company's products, services, and marketing campaigns to effectively communicate with customers.
• Participate in regular training sessions and team meetings to improve skills and knowledge.
• Provide feedback on customer inquiries and suggest improvements to community management processes.

• Bachelor's degree.
• Minimum 2-3 years of experiences in relevant field, preferably education and service industry.
• Ability to communicate in written and verbal English.
• Strong written and verbal communication skills.
• Ability to work efficiently and handle multiple inquiries simultaneously.
• Detail-oriented with strong organizational skills.
• Proficiency in using CRM systems and other relevant tools.