Customer Care Executive ( Marga Global Telecom)

MARGA GROUP

| ရန်ကုန်တိုင်း

ရန်ကုန်တိုင်း

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Customer Care Executive ( Marga Global Telecom)

Customer Care Executive ( Marga Global Telecom)

MARGA GROUP

ရန်ကုန်တိုင်း

Customer Care Executive ( Marga Global Telecom)

MARGA GROUP

Myanmar - ရန်ကုန်တိုင်း

| ရန်ကုန်တိုင်း

06 Sep 2022

လုပ္သက္အဆင့္

Entry Level

အလုပ္အမ်ိဳးအစား

Customer Service, Support

Job Industry

အိမ်ခြံမြေရောင်း/ဝယ်/ငှားအကျိုးဆောင်လုပ်ငန်း

အနိမ့္ဆံုး ပညာအရည္အခ်င္း

Professional Certificate

Job Type

Full Time

လုပ္ေဆာင္ရမည့္တာ၀န္မ်ား

An Excellent Opportunity for ...

Job Description

Receiving and handling customer service telephone calls
Interacts with customers to provide information in response to inquiries about products and services
Maintains customer issues record and escalate to NOC
Follow communication procedures, guidelines and policies
Communicating and reporting to NOC team in timely manner

Open To

New graduates

Male/Female

လိုအပ္ေသာအရည္အခ်င္း

Experience in ISP or Call Center are more preferred
Network related certified are desirable
Familarity with Wireles communication protocols and technology
Good interpersonal skills, proactive, self-motivated, cross-functional interaction, can do attitude and efficient communications both English and Myanmar
Ability to stay calm when customers are stressed or upset
Able to work at night shift ( 6:00 PM to 8:00 AM)
Respond as first level support
Customer orientation and ability to adapt/respond to different types of characters
Strong phone contact handling skills and active listening
Comfortable using Computer
Able to use Microsoft Office Application such ad Excel and Words