Customer Relationship Officer - Supervisor (NPT)

KBZ Bank

| နေပြည်တော်

နေပြည်တော်

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Customer Relationship Officer - Supervisor (NPT)

Customer Relationship Officer - Supervisor (NPT)

KBZ Bank

နေပြည်တော်

Customer Relationship Officer - Supervisor (NPT)

KBZ Bank

Myanmar - နေပြည်တော်

| နေပြည်တော်

30 Sep 2021

လုပ္သက္အဆင့္

Experienced Non-Manager

အလုပ္အမ်ိဳးအစား

Customer Service, Support

Job Industry

ဘဏ်လုပ်ငန်း/အာမခံလုပ်ငန်း/အသေးစားချေးငွေလုပ်ငန်း

အနိမ့္ဆံုး ပညာအရည္အခ်င္း

Bachelor Degree

Job Type

Full Time

လုပ္ေဆာင္ရမည့္တာ၀န္မ်ား

An Exciting Opportunity for ...

Maintain the center operation process flow
To arrange the assignment plan
To train staff in effective customer service strategies and maintain the customer service standard
To report the consolidated KBZPay Center activities
To ensure that staff are fully understand and can effectively communicate with customer about KBZPay
To manage the budget and expenses
Manage cash flows activities & liquidity support
To organize all the equipment in the office and to provide the necessary equipment
To develop personal growth opportunities of all staffs
To accomplish our KBZ-Pay center objectives by managing staff; planning and evaluating the activities.
To ensure that customers are satisfied with provided customer service
To ensure that operation is following the standard procedure
To ensure that KYC update/edit staff are following the standard operation procedure
To provide and ensure a safe working environment for employees and customers
To listen employee feedback and recognize employee strengths and weaknesses
To ensure the communication between KBZpay centers.

Open To

Male/Female

လိုအပ္ေသာအရည္အခ်င္း

Possess at least a Diploma or Professional Degree in Business Studies / Administration / Management, Banking or equivalent.
At least three years experience of providing the service to the public (supervisory role experience is preferrable)
Passionate in customer service
Excellent communication and problem solving skills.
Ability to multi-task, prioritize and manage time effectively.
Strong knowledge in Microsoft Office.
Ability to coach and mentor customer service representatives.
Must be able to work in shift and weekend.
Jobs are available at Bago City