Customer Resolution Officer

(Customer Service Assistant)

KBZ Bank

ကမာရွတ် | ရန်ကုန်တိုင်း

ရန်ကုန်တိုင်း

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Customer Resolution Officer

KBZ Bank, ကမာရွတ် | ရန်ကုန်တိုင်း

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Customer Resolution Officer

KBZ Bank

ရန်ကုန်တိုင်း

APPLY HERE

Customer Resolution Officer

(Customer Service Assistant)

KBZ Bank

Myanmar - ရန်ကုန်တိုင်း

ကမာရွတ် | ရန်ကုန်တိုင်း

02 Sep 2025

APPLY HERE

လုပ္သက္အဆင့္

Experienced Non-Manager

အလုပ္အမ်ိဳးအစား

Customer Service, Support

Job Industry

ဘဏ်လုပ်ငန်း/အာမခံလုပ်ငန်း/အသေးစားချေးငွေလုပ်ငန်း

အနိမ့္ဆံုး ပညာအရည္အခ်င္း

Bachelor Degree

Job Type

Full Time

လုပ္ေဆာင္ရမည့္တာ၀န္မ်ား

A Big Opportunity for ...

Handle all issues and customer complaints from every channel
Review and find out the best solution to meet the customer’s satisfaction
Meeting with customers if necessary, to do service recovery
Conduct the complaint analytical reports and submit them to Customer Resolution Manager
Summarizing complaint data for management review
Coordinating with other departments such as human resources, accounting, and Branch operations to ensure that a complaint is resolved satisfactorily
Maintain excellent relationship with the customer
Conduct regular branch visits and find out the improvement area at the branches
Prepare the branch performance survey every quarter and align with other pillar heads (customer service) for awarding the Branches and Employee.
Able to work in the assigned branches to improve the branch customer service standards and traveling to different area
Responding to customer inquiries, resolving customer complaints through identification of problems, suggesting the best solution, and following up to ensure resolution
Documenting customer interactions at the branches
Provide periodic reports.
Other duties as assigned.

Open To

Male/Female

လိုအပ္ေသာအရည္အခ်င္း

Any University Degree, have to experience in Project Management or Marketing
Minimum 5 years’ experience in banking or financial industry
Strong communication and presentation skills with good command of English in both written and spoken
Positive thinking, initiative, result-oriented and willing to embrace challenges;
Customer-centric and innovative;
Proficiency in PC applications in MS Office

What We Can Offer

အက်ိဳးအျမတ္

Quarterly Bonus
Ferry (YGN area)
Uniform
Health Care Support

ထူးျခားခ်က္မ်ား

International Standard
Leading Bank in Myanmar

အခြင့္အလမ္းမ်ား

Possibility for job training
Learn new skills and techniques

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