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Customer Resolution Officer

(Customer Service Assistant)

KBZ Bank
ကမာရွတ် | ရန်ကုန်တိုင်း
Verified This job has been verified by the company as a real job vacancy.
4 days ago
Recruiter active 3 hours ago The recruiter at this company was last active reviewing applications.
ရန်ကုန်တိုင်း
Verified
Recruiter active 3 hours ago The recruiter at this company was last active reviewing applications.
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Customer Resolution Officer

KBZ Bank
ရန်ကုန်တိုင်း
APPLY HERE

Customer Resolution Officer

(Customer Service Assistant)

KBZ Bank
Recruiter active 3 hours ago The recruiter at this company was last active reviewing applications.
Myanmar - ရန်ကုန်တိုင်း
Verified This job has been verified by the company as a real job vacancy.
ကမာရွတ် | ရန်ကုန်တိုင်း
4 days ago
Verified This job has been verified by the company as a real job vacancy.
Recruiter active 3 hours ago The recruiter at this company was last active reviewing applications.
APPLY HERE

လုပ္သက္အဆင့္

Experienced Non-Manager

အလုပ္အမ်ိဳးအစား

Customer Service, Support

Job Industry

ဘဏ်လုပ်ငန်း/အာမခံလုပ်ငန်း/အသေးစားချေးငွေလုပ်ငန်း

အနိမ့္ဆံုး ပညာအရည္အခ်င္း

Bachelor Degree

Job Type

Full Time

လုပ္ေဆာင္ရမည့္တာ၀န္မ်ား

An Excellent Opportunity for ...

  • Handle all issues and customer complaints from every channel
  • Review and find out the best solution to meet the customer’s satisfaction
  • Meeting with customers if necessary, to do service recovery
  • Conduct the complaint analytical reports and submit them to Customer Resolution Manager
  • Summarizing complaint data for management review
  • Coordinating with other departments such as human resources, accounting, and Branch operations to ensure that a complaint is resolved satisfactorily
  • Maintain excellent relationship with the customer
  • Conduct regular branch visits and find out the improvement area at the branches
  • Prepare the branch performance survey every quarter and align with other pillar heads (customer service) for awarding the Branches and Employee.  
  • Able to work in the assigned branches to improve the branch customer service standards and traveling to different area
  • Responding to customer inquiries, resolving customer complaints through identification of problems, suggesting the best solution, and following up to ensure resolution
  • Documenting customer interactions at the branches
  • Provide periodic reports.
  • Other duties as assigned.

Open To

Male/Female

လိုအပ္ေသာအရည္အခ်င္း

  • Any University Degree, have to experience in Project Management or Marketing
  • Minimum 5 years’ experience in banking or financial industry
  • Strong communication and presentation skills with good command of English in both written and spoken
  • Positive thinking, initiative, result-oriented and willing to embrace challenges;
  • Customer-centric and innovative;
  • Proficiency in PC applications in MS Office

What We Can Offer

အက်ိဳးအျမတ္

Quarterly Bonus
Ferry (YGN area)
Uniform
Health Care Support

ထူးျခားခ်က္မ်ား

International Standard
Leading Bank in Myanmar

အခြင့္အလမ္းမ်ား

Possibility for job training
Learn new skills and techniques
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လုပ္သက္အဆင့္

Experienced Non-Manager

အလုပ္အမ်ိဳးအစား

Customer Service, Support

Job Industry

ဘဏ်လုပ်ငန်း/အာမခံလုပ်ငန်း/အသေးစားချေးငွေလုပ်ငန်း

အနိမ့္ဆံုး ပညာအရည္အခ်င္း

Bachelor Degree

Job Type

Full Time

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