Field Operations Support

• Act as the main contact point between distributor head office and dealer management teams.
• Coordinate dealer visits, audits, and performance review meetings.
• Monitor dealer compliance with Toyota aftersales standards.
• Support field staff in implementing business plans, campaigns, and improvement programs.

Dealer Network Support

• Assist dealers with operational challenges, providing solutions in collaboration with distributor departments (Service, Parts, Customer Relations).
• Track dealer KPIs (Sales volume, service retention, parts sales, customer satisfaction) and provide feedback.
• Support dealer training needs in line with Toyota guidelines.
• Facilitate implementation of Toyota global initiatives (e.g., Customer First, Kaizen, TPS mindset).

Reporting & Coordination

• Prepare reports on dealer performance, highlighting gaps and recommending corrective actions.
• Coordinate cross-national support (logistics, warranty, marketing, finance) to ensure smooth dealer operations.
• Maintain accurate documentation of field activities, dealer communications, and follow-ups.

• Age between 25 and 35 years with a Bachelor’s degree in Business, Automotive, or a related field.
• Experience in automotive sales, service, or dealer operations is preferred.
• Strong verbal and written communication skills.
• Proficient in Microsoft Office applications (Excel, Word, PowerPoint).
• Basic knowledge of data analysis and reporting.
• Ability to use Outlook for emails and to prepare meeting reports.
• Strong team player, able to work effectively with both internal and cross-functional teams.
• Good interpersonal, problem-solving, and communication skills for liaising with suppliers and dealers.