Key Purpose of the Job: 

The IT Support Technician role consists of providing technical support to all stakeholders in the organization with respect to end-user devices, internet connection, printers and BAU software. The person will demonstrate a very strong service-oriented attitude and will rapidly service and resolve issues for stakeholders during all operating hours of the organization, including evenings and weekends on a regular basis when scheduled. The IT Support Technician will also assist the IT Manager and IT Network & Infrastructure Engineer in other tasks related to the technology field.

IT Support operation 

• Check and fix issues related to hardware and software in laptop/ PC of User 

• Install and effectively configure all hardware, software, systems, networks, printers, and scanners of the organization 

• Installation and handover the laptop/ IT equipment with handover form 

• Support users in using printers, projector, user cable 

• Support users accessing to our company system with approval 

• Troubleshoot and provide the solution for users using printer, Projector, and peripherals 

• Arrange and categorize IT equipment 

• Work together with other IT support member in managing the IT equipment in IT stock, at Center and branches 

IT infrastructure, network, and software support  

• Provide rapid technical support (remote or on-site if needed) to users by troubleshooting problems related to network and system performance or disruption across all operating hours of the organization 

• Actively work in addressing Helpdesk tickets, including contacting suppliers or stakeholders for resolution within SLAs  

• Support the creation / removal of user accounts and manage access permissions in the various systems in compliance with the information security procedures in place 

• Monitor and maintain all systems and networks, computers, software according to pre-determine schedule 

End-users’ guideline 

• Guide newcomers using the system follow up the company standard, security, procedure 

• Daily checklist and monthly check list 

• Build some guidelines for using system inside organization 

• Bachelor degree holder with Information Technology or related are prefered
• Minimum 3 years experience in related field
• Basic and advanced knowledge about networking and network services: switching and routing, DHCP, DNS, IP LAN/WAN
• Knowledge about server infrastructure: VMware, Hyper-V, windows server, Linux
• English verbal and written communication 
• Excellent in problem-solving skills 
• Ability to work in teams
• Honest and trustworthy