The role holder is responsible in selling products and solutions that are geared towards client needs in order to differentiate Smart International Corp. & FI products and solutions from competitor’s offerings and contribute to revenue growth.

• Responsible for number of key corporate accounts with lending products.
• Identify, originate, develop and maintain wealth management relationships with corporate clients.
• Acquire and establish new relationship with potential International Corp. clients.
• Analyze and recommend compatible service options for specialized customer needs.
• Support client service as dedicated professional when needed in handling the day-to-day client activities / requests for processing.
• Provide exhaustive assistance in the resolution of commercial customer’s complex inquiries and issues.
• Follow up and resolve client inquires / problems through interaction with clients, bankers, product partners, branch operations and other staff in a timely and professional manner.
• Keep abreast with Bank’s latest International Corp. products to ensure customers know about latest products offers.
• Liaising with internal department to solve clients issue and to fulfill customer’s satisfaction.
• Leads the data collection and analysis on corporate loan customers, and prepare credit proposals for Management Credit Committee
• Analyzes applicants' financial status, credit, and property evaluations to determine feasibility of granting loans
• Evaluates credit worthiness by processing loan applications and documentation within specified limits
• Interviews applicants to determine financial eligibility and feasibility of granting loans
• Communicates with clients to request information in supporting loan applications or to provide information for loan status
• Presents loan proposals to Senior Management for decision making
• Monitors loan repayment activities and takes necessary action to collect from past-due accounts.
• Provide value added services and cross-selling to existing and new clients.
• Negotiate legal documents related to payroll agreement, service level agreement, bank guarantee to get to the standard format.
• Attend relevant internal and external corporate meetings, seminars and networking events.
• Engage in clients’ meeting and provide feedbacks on Bank products and services.

• Possess at least a Bachelor's Degree, Post Graduate Diploma or Professional Degree in Business Management or equivalent.
• Minimum 3 years of experience as a Relationship Manager.
• Experience in sales or customer service or financial institutions.
• Customer-oriented mindset.
• Excellent communication skills.
• Must be good in English and Chinese language proficiency
• Aptitude for fostering positive relationships.
• Strong interpersonal and analytical skills and an ability to build rapport with customers.