Service Desk Operator

KBZ Bank

| ရန်ကုန်တိုင်း

ရန်ကုန်တိုင်း

Company Profile Jobs From this Company 106

Sorry, Unable to Apply

55%

Please Upload CV Attachment, or update your JobNet Profile to at least 55% of completion.

Upload CV

Update Profile

Service Desk Operator

KBZ Bank, | ရန်ကုန်တိုင်း

Service Desk Operator

KBZ Bank

ရန်ကုန်တိုင်း

Service Desk Operator

KBZ Bank

Myanmar - ရန်ကုန်တိုင်း

| ရန်ကုန်တိုင်း

22 Oct 2018

လုပ္သက္အဆင့္

Entry Level

အလုပ္အမ်ိဳးအစား

IT Hardware, Software

Job Industry

ဘဏ်လုပ်ငန်း/အာမခံလုပ်ငန်း/အသေးစားချေးငွေလုပ်ငန်း

အနိမ့္ဆံုး ပညာအရည္အခ်င္း

Bachelor Degree

Job Type

Full Time

လုပ္ေဆာင္ရမည့္တာ၀န္မ်ား

A Great Opportunity for ...

• Confers with internal stakeholders by telephone and email for technical assistance.
• Provide Level 1 technical support to internal stakeholders through identification of problems, suggesting best solution and following up to ensure resolution
• Escalate to Level 2 support team for resolution if issues are beyond authority as per policies and procedures
• Actively monitors and maintains service desk software
• Records daily service desk performance reports, number of problems and actions taken
• Keep abreast of technical and banking operation knowledge to ensure effective resolution

Open To

Male/Female

လိုအပ္ေသာအရည္အခ်င္း

• Possess at least a Bachelor's Degree, Post Graduate Diploma or Professional Degree in computer science or equivalent
• Minimum 1 year experience in call center or service desk environment
• Knowledge of Core Banking process would be an added advantage
• Customer focused with the ability to communicate at all levels
• Self-motivated with the ability to work under pressure
• Willing to work on shift, weekend and public holiday
• Able to command and converse in Myanmar and English

What We Can Offer

အက်ိဳးအျမတ္

Rewards for over performance

ထူးျခားခ်က္မ်ား